Exam 10: Project Communications Management

The ____ mode is also called the problem-solving mode.

Many information technology professionals work on ____________________ projects where they never meet their project sponsors,other team members,or other project stakeholders.

It is not good practice to include time for informal meetings with customers to help develop relationships and provide staff to assist in relationship management.

Consistent communication helps organizations improve project communications,especially for programs composed of multiple projects.

Team leaders often create consolidated ____________________ based on the information received from team members.

List and briefly describe Blake and Mouton's five basic modes for handling conflicts.Which mode(s)are most commonly used by project managers?

A(n)___________________________________ is a document that guides project communications.

Since information technology projects often require a lot of coordination,it is a good idea to have ____ meetings.

You can separate technical skills and soft skills when working on information technology projects.

With the ____,project managers use a give-and-take approach to resolving conflicts.

Often,many non-technical professionals-from colleagues to managers-prefer to ____ about project information to try to find pertinent information.

Project team members rarely need to see all project documentation.

____ employees are also more likely to enroll voluntarily in classes on the latest technology than those on developing their soft skills.

________________________________________ involves managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues.

The ____________________ approach is the least desirable conflict-handling mode.

Understanding the stakeholders' ____________________ can help in managing issues.

____ are a good way to highlight information provided in important project documents,empower people to be accountable for their work,and have face-to-face discussions about important project issues.

Project sponsors can usually rank scope,time,and cost goals in order of importance in a(n)____.

The ____ serves as a good starting point for information distribution.

____________________ can facilitate the process of distributing information,when used properly.