Exam 3: Communicating Interculturally

List at least three types of nonverbal differences that you might encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

A more extreme reaction than ethnocentrisim to people in groups is ___________

People in Canada and the United States show respect by addressing top managers _________________

Effective intercultural communication improves the contributions of employees in a diverse workforce.

When speaking to someone for whom English is a second language,you should avoid using slang and idioms.

In international business correspondence,you should adapt your approach,style,and tone to meet their expectations.

Avoid cultural blunders by recognizing and accommodating six main types of cultural differences: contextual,legal and ethical,social,nonverbal,gender,and _____________

If you don't have the time or the opportunity to learn a new language,learning just a few common phrases is considered insulting in most cultures.

In a(n)high-context culture such as exists in Taiwan,people rely less on verbal communication and more on the context of nonverbal actions and environmental setting to convey meaning.

Distinguish between "formal" and "informal" cultural rules of etiquette;then briefly describe three areas in which differing informal rules can become evident during intercultural communication.

Since cultures do not always share the same ideas on ethical issues,how can you keep messages ethical when communicating interculturally?

Letters from Japanese businesspeople,as compared to letters from Canadian businesspeople,tend to ________________.

To overcome ethnocentrism,you should ignore the differences between another person's culture and your own.

Employees can improve their intercultural communication skills by _____________________.

Back translation ________________

You belong to several cultures,but only ONE affects the way you communicate.

In China,it is considered polite to pour tea for yourself and then offer the rest of the table some.

One way to protect against poor translation is to back-translate the same message into the original language.

Intercultural communication is the process of sending and receiving messages within a specific culture.

While working in Mexico,you schedule a meeting with a vendor who lives there.When he shows up 20 minutes after the meeting was supposed to begin,should you take it as a sign of incompetence or disrespect? Explain.