Question 1

Work on your communication skills ___________________________

Accepted Answer

A) when you have been with the company for a while. 
B) When you get a promotion. 
C) before starting your business career. 
D) when you are assigned to a team. 
A) when you have been with the company for a while. 
B) When you get a promotion. 
C) before starting your business career. 
D) when you are assigned to a team.

Question 2

A message that means to mislead or manipulate the audience is unethical.

Accepted Answer

A) True 
 B)False

Question 3

Although companies often communicate with outsiders in a formal manner,informal contacts with outsiders are not important.

Accepted Answer

A) True 
 B)False

Question 4

Company outsiders may form an impression of your organization based on subtle,unconscious clues you transmit through your tone of voice,facial expression,and general appearance.

Accepted Answer

A) True 
 B)False

Question 5

Communicating in today's business environment nearly always requires some level of technical competence.

Accepted Answer

A) True 
 B)False

Question 6

Employers often express frustration at the poor communication skills of many employees-particularly ____________

Accepted Answer

A) managers. 
B) recent graduates. 
C) sales personnel. 
D) contract employees. 
A) managers. 
B) recent graduates. 
C) sales personnel. 
D) contract employees.

Question 7

To make your business messages more effective you should _______________.

Accepted Answer

A) include as many details as possible. 
B) give facts not impressions. 
C) use "smart" words. 
D) be sure to put in a lot of pictures. 
A) include as many details as possible. 
B) give facts not impressions. 
C) use "smart" words. 
D) be sure to put in a lot of pictures.

Question 8

Your ability to empathize with,be sensitive to,and generally consider your audience's feelings is the best way to be effective in your communication.

Accepted Answer

A) True 
 B)False

Question 9

When interference in the communication process distorts or obscures the sender's meaning,it is called noise.

Accepted Answer

A) True 
 B)False

Question 10

A major barrier to effective communication is competing messages.

Accepted Answer

A) True 
 B)False

Question 11

Regardless of your specialty,most companies also expect you to be a competent communicator.Which of the following is NOT a communication skill desired by most businesses?

Accepted Answer

A) Organizing ideas logically 
B) Presenting ideas persuasively 
C) Communicating forcefully 
D) Listening effectively 
A) Organizing ideas logically 
B) Presenting ideas persuasively 
C) Communicating forcefully 
D) Listening effectively

Question 12

Because of technology's speed and efficiency,it is the best choice for every communication situation.

Accepted Answer

A) True 
 B)False

Question 13

An ethical dilemma involves choosing among conflicting alternatives that aren't clear-cut.

Accepted Answer

The answer of An ethical dilemma involves choosing among conflicting...

Question 14

Most often you will be communicating with people who are similar to you in age,profession,and ethnic background.

Accepted Answer

A) True 
 B)False

Question 15

The formal communication network is typically shown as the organizational chart.

Accepted Answer

A) True 
 B)False

Question 16

The informal communication network within an organization is referred to as the grapevine .

Accepted Answer

The answer of The informal communication network within an organization...

Question 17

An example of downward communication flow is ___________

Accepted Answer

A) a junior staff person giving information to a staff supervisor. 
B) a sales manager giving instructions to a salesperson. 
C) an email message about sick leave sent from one staff secretary to another. 
D) a company briefing held on the organization's top floor. 
A) a junior staff person giving information to a staff supervisor. 
B) a sales manager giving instructions to a salesperson. 
C) an email message about sick leave sent from one staff secretary to another. 
D) a company briefing held on the organization's top floor.

Question 18

Your communication efforts will also be influenced by the organization's corporate culture.

Accepted Answer

A) True 
 B)False

Question 19

Bad connections,poor acoustics,and illegible copy are all examples of _______________

Accepted Answer

A) problems with feedback. 
B) physical distractions. 
C) problems with background differences. 
D) overload problems. 
A) problems with feedback. 
B) physical distractions. 
C) problems with background differences. 
D) overload problems.

Question 20

One example that is NOT an example of horizontal communication is communication that flows _________

Accepted Answer

A) from the Sales department to the Accounting department. 
B) from the V.P.Finance to the V.P.Marketing. 
C) from one project team member to another project team member. 
D) from a Warehouse manager to a Warehouse employee. 
A) from the Sales department to the Accounting department. 
B) from the V.P.Finance to the V.P.Marketing. 
C) from one project team member to another project team member. 
D) from a Warehouse manager to a Warehouse employee.

Work on your communication skills ___________________________

A message that means to mislead or manipulate the audience is unethical.

Although companies often communicate with outsiders in a formal manner,informal contacts with outsiders are not important.

Company outsiders may form an impression of your organization based on subtle,unconscious clues you transmit through your tone of voice,facial expression,and general appearance.

Communicating in today's business environment nearly always requires some level of technical competence.

Employers often express frustration at the poor communication skills of many employees-particularly ____________

To make your business messages more effective you should _______________.

Your ability to empathize with,be sensitive to,and generally consider your audience's feelings is the best way to be effective in your communication.

When interference in the communication process distorts or obscures the sender's meaning,it is called noise.

A major barrier to effective communication is competing messages.

Regardless of your specialty,most companies also expect you to be a competent communicator.Which of the following is NOT a communication skill desired by most businesses?

Because of technology's speed and efficiency,it is the best choice for every communication situation.

An ethical dilemma involves choosing among conflicting alternatives that aren't clear-cut.

Most often you will be communicating with people who are similar to you in age,profession,and ethnic background.

The formal communication network is typically shown as the organizational chart.

The informal communication network within an organization is referred to as the grapevine .

An example of downward communication flow is ___________

Your communication efforts will also be influenced by the organization's corporate culture.

Bad connections,poor acoustics,and illegible copy are all examples of _______________

One example that is NOT an example of horizontal communication is communication that flows _________

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 1: Achieving Success Through Effective Business Communication

Work on your communication skills ___________________________

A message that means to mislead or manipulate the audience is unethical.

Although companies often communicate with outsiders in a formal manner,informal contacts with outsiders are not important.

Company outsiders may form an impression of your organization based on subtle,unconscious clues you transmit through your tone of voice,facial expression,and general appearance.

Communicating in today's business environment nearly always requires some level of technical competence.

Employers often express frustration at the poor communication skills of many employees-particularly ____________

To make your business messages more effective you should _______________.

Your ability to empathize with,be sensitive to,and generally consider your audience's feelings is the best way to be effective in your communication.

When interference in the communication process distorts or obscures the sender's meaning,it is called noise.

A major barrier to effective communication is competing messages.

Regardless of your specialty,most companies also expect you to be a competent communicator.Which of the following is NOT a communication skill desired by most businesses?

Because of technology's speed and efficiency,it is the best choice for every communication situation.

An ethical dilemma involves choosing among conflicting alternatives that aren't clear-cut.

Most often you will be communicating with people who are similar to you in age,profession,and ethnic background.

The formal communication network is typically shown as the organizational chart.

The informal communication network within an organization is referred to as the grapevine .

An example of downward communication flow is ___________

Your communication efforts will also be influenced by the organization's corporate culture.

Bad connections,poor acoustics,and illegible copy are all examples of _______________

One example that is NOT an example of horizontal communication is communication that flows _________

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters