Question 1

Which of the following is an example of an ethical dilemma?

Accepted Answer

A) Deciding whether or not to inform employees that layoffs are coming,when a big project needs to be finished 
B) Deciding whether or not to sell company stock when you have inside information on a coming downturn 
C) Deciding whether or not to use the copy machine for your personal papers 
D) Deciding whether or not to declare the costs of your vacation travel as a deductible business expense 
A) Deciding whether or not to inform employees that layoffs are coming,when a big project needs to be finished 
B) Deciding whether or not to sell company stock when you have inside information on a coming downturn 
C) Deciding whether or not to use the copy machine for your personal papers 
D) Deciding whether or not to declare the costs of your vacation travel as a deductible business expense

Question 2

The more your audience members share your experiences-personal,professional,and cultural-the more likely they are to extract the same meanings that you encode in your messages.

Accepted Answer

A) True 
 B)False

Question 3

Describe the eight phases of the communication process.

Accepted Answer

The eight phases of the communication pr

Question 4

Information has become one of the most important resources in business today.

Accepted Answer

A) True 
 B)False

Question 5

The exchange of information within an organization is referred to nas iternal communication.

Accepted Answer

The answer of The exchange of information within an organization...

Question 6

Describe three things you can pay attention to in an attempt to improve the odds that your message will be successfully perceived by your audience.

Accepted Answer

1. Audience Analysis: Pay attention to t

Question 7

Communication and effective communication are basically the same thing.

Accepted Answer

A) True 
 B)False

Question 8

The director of advertising writing a memo to the plant manager is an example of _______________

Accepted Answer

A) upward communication flow. 
B) downward communication flow. 
C) horizontal communication flow. 
D) informal communication flow. 
A) upward communication flow. 
B) downward communication flow. 
C) horizontal communication flow. 
D) informal communication flow.

Question 9

In the first step of the communication process,________________

Accepted Answer

A) the sender decides what to say. 
B) the sender has an idea. 
C) the sender chooses a medium of transmission. 
D) the sender transmits the message. 
A) the sender decides what to say. 
B) the sender has an idea. 
C) the sender chooses a medium of transmission. 
D) the sender transmits the message.

Question 10

The grapevine helps employers determine if their formal means of communication are effective.

Accepted Answer

A) True 
 B)False

Question 11

Describe at least five common characteristics of effective business messages.

Accepted Answer

1. Clear and Concise: Effective business

Question 12

Multitasking _____________

Accepted Answer

A) creates communication distractions. 
B) is an effective way to increase productivity. 
C) does not adversely affect the communication process. 
D) is not a common habit among workers. 
A) creates communication distractions. 
B) is an effective way to increase productivity. 
C) does not adversely affect the communication process. 
D) is not a common habit among workers.

Question 13

Technonlogy is ________

Accepted Answer

A) a replacement for interpersonal communication. 
B) the only way to communicate. 
C) Reduces the need for personal contact. 
D) an aid to interpersonal communication. 
A) a replacement for interpersonal communication. 
B) the only way to communicate. 
C) Reduces the need for personal contact. 
D) an aid to interpersonal communication.

Question 14

Briefly explain the nature and importance of the final phase in the communication process.

Accepted Answer

The answer of Briefly explain the nature and importance of...

Question 15

Whether you're listening or speaking,communication is a two-way process.

Accepted Answer

A) True 
 B)False

Question 16

After getting a message,a receiver responds by giving the sender feedback .

Accepted Answer

The answer of After getting a message,a receiver responds by...

Question 17

Your own skills as a communicator will be as much a factor in your business success as anything else.

Accepted Answer

A) True 
 B)False

Question 18

Soft skills (communication,teamwork,problem solving)are just as important as technical abilities,as employers look for well-rounded individuals who will integrate well into their companies.

Accepted Answer

The answer of Soft skills (communication,teamwork,problem solving)are just as important...

Question 19

Some business communicators try to manipulate their receivers by using deceptive tactics.

Accepted Answer

The answer of Some business communicators try to manipulate their...

Question 20

How many steps are there in the communication process?

Accepted Answer

A) six steps 
B) ten steps 
C) eight steps 
D) none of the above 
A) six steps 
B) ten steps 
C) eight steps 
D) none of the above

Which of the following is an example of an ethical dilemma?

The more your audience members share your experiences-personal,professional,and cultural-the more likely they are to extract the same meanings that you encode in your messages.

Describe the eight phases of the communication process.

Information has become one of the most important resources in business today.

The exchange of information within an organization is referred to nas iternal communication.

Describe three things you can pay attention to in an attempt to improve the odds that your message will be successfully perceived by your audience.

Communication and effective communication are basically the same thing.

The director of advertising writing a memo to the plant manager is an example of _______________

In the first step of the communication process,________________

The grapevine helps employers determine if their formal means of communication are effective.

Describe at least five common characteristics of effective business messages.

Multitasking _____________

Technonlogy is ________

Briefly explain the nature and importance of the final phase in the communication process.

Whether you're listening or speaking,communication is a two-way process.

After getting a message,a receiver responds by giving the sender feedback .

Your own skills as a communicator will be as much a factor in your business success as anything else.

Soft skills (communication,teamwork,problem solving)are just as important as technical abilities,as employers look for well-rounded individuals who will integrate well into their companies.

Some business communicators try to manipulate their receivers by using deceptive tactics.

How many steps are there in the communication process?

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

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Exam 1: Achieving Success Through Effective Business Communication

Which of the following is an example of an ethical dilemma?

The more your audience members share your experiences-personal,professional,and cultural-the more likely they are to extract the same meanings that you encode in your messages.

Describe the eight phases of the communication process.

Information has become one of the most important resources in business today.

The exchange of information within an organization is referred to nas iternal communication.

Describe three things you can pay attention to in an attempt to improve the odds that your message will be successfully perceived by your audience.

Communication and effective communication are basically the same thing.

The director of advertising writing a memo to the plant manager is an example of _______________

In the first step of the communication process,________________

The grapevine helps employers determine if their formal means of communication are effective.

Describe at least five common characteristics of effective business messages.

Multitasking _____________

Technonlogy is ________

Briefly explain the nature and importance of the final phase in the communication process.

Whether you're listening or speaking,communication is a two-way process.

After getting a message,a receiver responds by giving the sender feedback .

Your own skills as a communicator will be as much a factor in your business success as anything else.

Soft skills (communication,teamwork,problem solving)are just as important as technical abilities,as employers look for well-rounded individuals who will integrate well into their companies.

Some business communicators try to manipulate their receivers by using deceptive tactics.

How many steps are there in the communication process?

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters