Question 1

The Hawthorne Studies were important because they

Accepted Answer

A)  introduced the idea that social and psychological factors affect productivity and morale. 
B)  presented important data about how managers perceive their employees. 
C)  showed that workers should control the workplace. 
D)  used fear as a motivator. 
E)  dealt with self-actualization needs. 
A)  introduced the idea that social and psychological factors affect productivity and morale. 
B)  presented important data about how managers perceive their employees. 
C)  showed that workers should control the workplace. 
D)  used fear as a motivator. 
E)  dealt with self-actualization needs.

Question 2

Theory Z is more participative and encourages lifelong employee commitment more than traditional management approaches.

Accepted Answer

A) True 
 B)False

Question 3

Maslow's hierarchy illustrates

Accepted Answer

A)  the order in which people strive to satisfy their needs. 
B)  that money is the sole motivator of people. 
C)  that people will self-actualize no matter what else happens to them. 
D)  that managers have assumptions about workers' attitudes labeled X,Y,and Z. 
E)  that food and shelter are the sole motivators of people. 
A)  the order in which people strive to satisfy their needs. 
B)  that money is the sole motivator of people. 
C)  that people will self-actualize no matter what else happens to them. 
D)  that managers have assumptions about workers' attitudes labeled X,Y,and Z. 
E)  that food and shelter are the sole motivators of people.

Question 4

Jaime has learned that his company is offering a Hawaiian vacation to its best salesman.He almost won last year and really wants the trip.He is working very hard because he thinks he has a good chance to win.This exemplifies which theory?

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Equity theory 
E)  Expectancy theory 
A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Equity theory 
E)  Expectancy theory

Question 5

Which of the following is not a flexible scheduling strategy?

Accepted Answer

A)  Flextime 
B)  Job sharing 
C)  Job enrichment 
D)  Compressed workweek 
E)  Telecommuting 
A)  Flextime 
B)  Job sharing 
C)  Job enrichment 
D)  Compressed workweek 
E)  Telecommuting

Question 6

How do economic fluctuations affect how managers motivate employees?

Accepted Answer

In a slow growth or recession economy,sa

Question 7

According to McGregor's Theory X,

Accepted Answer

A)  people will commit to objectives when achievement of those objectives leads to normal rewards. 
B)  work is as natural as play or rest. 
C)  people will seek and accept responsibility. 
D)  most workers must be coerced to work. 
E)  organizations do not make full use of workers' talents. 
A)  people will commit to objectives when achievement of those objectives leads to normal rewards. 
B)  work is as natural as play or rest. 
C)  people will seek and accept responsibility. 
D)  most workers must be coerced to work. 
E)  organizations do not make full use of workers' talents.

Question 8

Put yourself in the shoes of one of the four regional sales managers and argue against potential cutbacks to the motivational program.

Accepted Answer

Students' answers will vary,bu

Question 9

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace.

Accepted Answer

A) True 
 B)False

Question 10

Based on Maslow's hierarchy,a homeless person will most likely work toward fulfilling which of the following needs?

Accepted Answer

A)  Self-actualization 
B)  Esteem 
C)  Social 
D)  Security 
E)  Physiological 
A)  Self-actualization 
B)  Esteem 
C)  Social 
D)  Security 
E)  Physiological

Question 11

According to Maslow,an employee who goes to night school to get a college degree to minimize the chance of being laid off during a recession is motivated to fulfill which of the following needs?

Accepted Answer

A)  Self-actualization 
B)  Psychological 
C)  Security 
D)  Esteem 
E)  Social 
A)  Self-actualization 
B)  Psychological 
C)  Security 
D)  Esteem 
E)  Social

Question 12

What is human relations?

Accepted Answer

Human relations is the study of individu

Question 13

TNT Incorporated recently implemented a participative management program in which it gave teams of workers more control and authority over their jobs.It is using which of the following job designs?

Accepted Answer

A)  Job rotation 
B)  Job enlargement 
C)  Job enrichment 
D)  Flexible scheduling strategies 
E)  Job specialization 
A)  Job rotation 
B)  Job enlargement 
C)  Job enrichment 
D)  Flexible scheduling strategies 
E)  Job specialization

Question 14

What is Theory Z? How does it differ from Theory X?

Accepted Answer

Theory Z is a management philosophy that

Question 15

How does Eagle Pharmaceutical share its ideas and tactics between salespeople and managers around the country?

Accepted Answer

A)  Through videoconferencing 
B)  It does not share ideas-each branch keeps its successes a secret 
C)  Through a system of memos and emails 
D)  By using a database 
E)  At annual conferences 
A)  Through videoconferencing 
B)  It does not share ideas-each branch keeps its successes a secret 
C)  Through a system of memos and emails 
D)  By using a database 
E)  At annual conferences

Question 16

Human relations is concerned with all of the following except

Accepted Answer

A)  the needs of employees. 
B)  employee motivation. 
C)  job performance. 
D)  morale. 
E)  sales. 
A)  the needs of employees. 
B)  employee motivation. 
C)  job performance. 
D)  morale. 
E)  sales.

Question 17

Which of the following adds tasks to a job instead of treating each task as a separate job?

Accepted Answer

A)  Job rotation 
B)  Job enlargement 
C)  Job enrichment 
D)  Job design 
E)  Job reduction 
A)  Job rotation 
B)  Job enlargement 
C)  Job enrichment 
D)  Job design 
E)  Job reduction

Question 18

Frederick Taylor and other early twentieth-century management theorists believed which of the following would motivate employees to work hard?

Accepted Answer

A)  A long lunch break 
B)  Adequate tools and long hours 
C)  Financial incentives 
D)  Nice bosses and long vacations 
E)  Safe working conditions 
A)  A long lunch break 
B)  Adequate tools and long hours 
C)  Financial incentives 
D)  Nice bosses and long vacations 
E)  Safe working conditions

Question 19

The Theory X style of management focuses on

Accepted Answer

A)  security and esteem needs. 
B)  self-actualization and esteem needs. 
C)  physiological and security needs. 
D)  social and security needs. 
E)  physiological and social needs. 
A)  security and esteem needs. 
B)  self-actualization and esteem needs. 
C)  physiological and security needs. 
D)  social and security needs. 
E)  physiological and social needs.

Question 20

What is the difference between an intrinsic and an extrinsic reward? Provide an example of each.

Accepted Answer

An intrinsic reward is the personal sati

The Hawthorne Studies were important because they

Theory Z is more participative and encourages lifelong employee commitment more than traditional management approaches.

Maslow's hierarchy illustrates

Jaime has learned that his company is offering a Hawaiian vacation to its best salesman.He almost won last year and really wants the trip.He is working very hard because he thinks he has a good chance to win.This exemplifies which theory?

Which of the following is not a flexible scheduling strategy?

How do economic fluctuations affect how managers motivate employees?

According to McGregor's Theory X,

Put yourself in the shoes of one of the four regional sales managers and argue against potential cutbacks to the motivational program.

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace.

Based on Maslow's hierarchy,a homeless person will most likely work toward fulfilling which of the following needs?

According to Maslow,an employee who goes to night school to get a college degree to minimize the chance of being laid off during a recession is motivated to fulfill which of the following needs?

What is human relations?

TNT Incorporated recently implemented a participative management program in which it gave teams of workers more control and authority over their jobs.It is using which of the following job designs?

What is Theory Z? How does it differ from Theory X?

How does Eagle Pharmaceutical share its ideas and tactics between salespeople and managers around the country?

Human relations is concerned with all of the following except

Which of the following adds tasks to a job instead of treating each task as a separate job?

Frederick Taylor and other early twentieth-century management theorists believed which of the following would motivate employees to work hard?

The Theory X style of management focuses on

What is the difference between an intrinsic and an extrinsic reward? Provide an example of each.

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Managing Service and Manufacturing Operations

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters

Exam 9: Motivating the Workforce

The Hawthorne Studies were important because they

Theory Z is more participative and encourages lifelong employee commitment more than traditional management approaches.

Maslow's hierarchy illustrates

Jaime has learned that his company is offering a Hawaiian vacation to its best salesman.He almost won last year and really wants the trip.He is working very hard because he thinks he has a good chance to win.This exemplifies which theory?

Which of the following is not a flexible scheduling strategy?

How do economic fluctuations affect how managers motivate employees?

According to McGregor's Theory X,

Put yourself in the shoes of one of the four regional sales managers and argue against potential cutbacks to the motivational program.

The Hawthorne Studies marked the beginning of a concern for human relations in the workplace.

Based on Maslow's hierarchy,a homeless person will most likely work toward fulfilling which of the following needs?

According to Maslow,an employee who goes to night school to get a college degree to minimize the chance of being laid off during a recession is motivated to fulfill which of the following needs?

What is human relations?

TNT Incorporated recently implemented a participative management program in which it gave teams of workers more control and authority over their jobs.It is using which of the following job designs?

What is Theory Z? How does it differ from Theory X?

How does Eagle Pharmaceutical share its ideas and tactics between salespeople and managers around the country?

Human relations is concerned with all of the following except

Which of the following adds tasks to a job instead of treating each task as a separate job?

Frederick Taylor and other early twentieth-century management theorists believed which of the following would motivate employees to work hard?

The Theory X style of management focuses on

What is the difference between an intrinsic and an extrinsic reward? Provide an example of each.

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Managing Service and Manufacturing Operations

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters