Question 1

Job enlargement involves incorporating motivational factors,such as achievement,recognition,and so on,into a job.

Accepted Answer

A) True 
 B)False  False

Question 2

What is Herzberg's Two-Factor Theory? Define hygiene and motivational factors.

Accepted Answer

Frederick Herzberg proposed a theory of motivation that focuses on the job and on the environment where work is done.Hygiene factors,which relate to the work setting and not to the content of the work,include adequate wages,comfortable and safe working conditions,fair company policies,and job security.Motivational factors,which relate to the content of the work itself,include achievement,recognition,involvement,responsibility,and advancement.The absence of motivational factors may not result in dissatisfaction,but their presence is likely to motivate employees to excel.

Question 3

What does the classical theory of employee motivation state? Who was the father of this theory?

Accepted Answer

According to the classical theory of motivation,money is the sole motivator for workers.The birth of the study of human relations can be traced to time and motion studies conducted at the turn of the century by Frederick W.Taylor and Frank and Lillian Gilbreth.Taylor suggested that workers who were paid more would produce more,an idea that would benefit both companies and workers.

Question 4

Human relations is the study of

Accepted Answer

A)  organizational objectives. 
B)  individual and group behavior in organizations. 
C)  individuals in organizations. 
D)  groups in organizations. 
E)  managers in organizations. 
A)  organizational objectives. 
B)  individual and group behavior in organizations. 
C)  individuals in organizations. 
D)  groups in organizations. 
E)  managers in organizations.

Question 5

Theory Z includes many elements associated with the

Accepted Answer

A)  Chinese approach to management. 
B)  American approach to management. 
C)  European approach to management. 
D)  Japanese approach to management. 
E)  Hawthorne approach to management. 
A)  Chinese approach to management. 
B)  American approach to management. 
C)  European approach to management. 
D)  Japanese approach to management. 
E)  Hawthorne approach to management.

Question 6

Behavior modification involves changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself.

Accepted Answer

A) True 
 B)False

Question 7

The person primarily associated with the Hawthorne Studies was

Accepted Answer

A) Nathaniel Hawthorne. 
B) Abraham Maslow. 
C)  B.F. Skinner. 
D)  Elton Mayo. 
E) Douglas McGregor. 
A) Nathaniel Hawthorne. 
B) Abraham Maslow. 
C)  B.F. Skinner. 
D)  Elton Mayo. 
E) Douglas McGregor.

Question 8

Human relations is the study of individual and group behavior in organizational settings.

Accepted Answer

A) True 
 B)False

Question 9

Allowing one employee to work in a position from 8:00 a.m.to 12:00 p.m.and another employee to work in the same position from 1:00 p.m.to 5:00 p.m.is called

Accepted Answer

A)  job sharing. 
B)  work sharing. 
C)  employment sharing. 
D)  position sharing. 
E)  flextime sharing. 
A)  job sharing. 
B)  work sharing. 
C)  employment sharing. 
D)  position sharing. 
E)  flextime sharing.

Question 10

Jane learned that,although she and June were both hired as part-time salesclerks at the same time and have similar backgrounds,June is paid $1 more per hour.Jane decided to stop cleaning dressing rooms on her shift because she thinks this is unfair.This is an example of which theory?

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Equity theory 
E)  Expectancy theory 
A)  Theory X 
B)  Theory Y 
C)  Theory Z 
D)  Equity theory 
E)  Expectancy theory

Question 11

Human relations is important in business primarily because

Accepted Answer

A)  it can prevent unions. 
B)  it affects worker morale and productivity. 
C)  employees like it,although management doesn't. 
D)  the government mandates it. 
E)  improves ethics. 
A)  it can prevent unions. 
B)  it affects worker morale and productivity. 
C)  employees like it,although management doesn't. 
D)  the government mandates it. 
E)  improves ethics.

Question 12

Morale is important to managers,although it doesn't affect profits.

Accepted Answer

A) True 
 B)False

Question 13

Many companies have improved compensation and benefits packages as a means of increasing employee _______.

Accepted Answer

A)  needs 
B)  human resources 
C)  hygiene factors 
D)  morale 
E)  rewards 
A)  needs 
B)  human resources 
C)  hygiene factors 
D)  morale 
E)  rewards

Question 14

Achievement,recognition,involvement,responsibility,and advancement are all examples of Herzberg's _______ factors.

Accepted Answer

A)  esteem 
B)  security 
C)  social 
D)  hygiene 
E)  motivational 
A)  esteem 
B)  security 
C)  social 
D)  hygiene 
E)  motivational

Question 15

Prior to the Hawthorne Studies,management theorists believed that the primary motivators of employees were job security and

Accepted Answer

A)  recognition. 
B)  money. 
C)  awards. 
D)  praise. 
E)  punishment. 
A)  recognition. 
B)  money. 
C)  awards. 
D)  praise. 
E)  punishment.

Question 16

Hygiene factors include achievement,recognition,the work itself,responsibility,and advancement.

Accepted Answer

A) True 
 B)False

Question 17

Who ranked people's five basic needs in order of importance?

Accepted Answer

A)  Victor Vroom 
B)  Frederick Taylor 
C)  Douglas McGregor 
D)  Frederick Herzberg 
E)  Abraham Maslow 
A)  Victor Vroom 
B)  Frederick Taylor 
C)  Douglas McGregor 
D)  Frederick Herzberg 
E)  Abraham Maslow

Question 18

Maslow's hierarchy lists the most basic needs people strive to fill at the top of his pyramid.

Accepted Answer

A) True 
 B)False

Question 19

According to Maslow,living life to the fullest is most closely associated with fulfilling this need:

Accepted Answer

A)  psychological. 
B)  self-actualization. 
C)  security. 
D)  social. 
E)  physiological. 
A)  psychological. 
B)  self-actualization. 
C)  security. 
D)  social. 
E)  physiological.

Question 20

In the United States,workers'________ needs,as defined by Maslow,have largely been met by minimum-wage laws and federal occupational safety standards.

Accepted Answer

A)  physiological and security 
B)  security and social 
C)  social and esteem 
D)  esteem and self-actualization 
E)  physiological and esteem 
A)  physiological and security 
B)  security and social 
C)  social and esteem 
D)  esteem and self-actualization 
E)  physiological and esteem

Job enlargement involves incorporating motivational factors,such as achievement,recognition,and so on,into a job.

What is Herzberg's Two-Factor Theory? Define hygiene and motivational factors.

What does the classical theory of employee motivation state? Who was the father of this theory?

Human relations is the study of

Theory Z includes many elements associated with the

Behavior modification involves changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself.

The person primarily associated with the Hawthorne Studies was

Human relations is the study of individual and group behavior in organizational settings.

Allowing one employee to work in a position from 8:00 a.m.to 12:00 p.m.and another employee to work in the same position from 1:00 p.m.to 5:00 p.m.is called

Jane learned that,although she and June were both hired as part-time salesclerks at the same time and have similar backgrounds,June is paid $1 more per hour.Jane decided to stop cleaning dressing rooms on her shift because she thinks this is unfair.This is an example of which theory?

Human relations is important in business primarily because

Morale is important to managers,although it doesn't affect profits.

Many companies have improved compensation and benefits packages as a means of increasing employee _______.

Achievement,recognition,involvement,responsibility,and advancement are all examples of Herzberg's _______ factors.

Prior to the Hawthorne Studies,management theorists believed that the primary motivators of employees were job security and

Hygiene factors include achievement,recognition,the work itself,responsibility,and advancement.

Who ranked people's five basic needs in order of importance?

Maslow's hierarchy lists the most basic needs people strive to fill at the top of his pyramid.

According to Maslow,living life to the fullest is most closely associated with fulfilling this need:

In the United States,workers'________ needs,as defined by Maslow,have largely been met by minimum-wage laws and federal occupational safety standards.

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Managing Service and Manufacturing Operations

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters

Exam 9: Motivating the Workforce

Job enlargement involves incorporating motivational factors,such as achievement,recognition,and so on,into a job.

What is Herzberg's Two-Factor Theory? Define hygiene and motivational factors.

What does the classical theory of employee motivation state? Who was the father of this theory?

Human relations is the study of

Theory Z includes many elements associated with the

Behavior modification involves changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself.

The person primarily associated with the Hawthorne Studies was

Human relations is the study of individual and group behavior in organizational settings.

Allowing one employee to work in a position from 8:00 a.m.to 12:00 p.m.and another employee to work in the same position from 1:00 p.m.to 5:00 p.m.is called

Jane learned that,although she and June were both hired as part-time salesclerks at the same time and have similar backgrounds,June is paid $1 more per hour.Jane decided to stop cleaning dressing rooms on her shift because she thinks this is unfair.This is an example of which theory?

Human relations is important in business primarily because

Morale is important to managers,although it doesn't affect profits.

Many companies have improved compensation and benefits packages as a means of increasing employee _______.

Achievement,recognition,involvement,responsibility,and advancement are all examples of Herzberg's _______ factors.

Prior to the Hawthorne Studies,management theorists believed that the primary motivators of employees were job security and

Hygiene factors include achievement,recognition,the work itself,responsibility,and advancement.

Who ranked people's five basic needs in order of importance?

Maslow's hierarchy lists the most basic needs people strive to fill at the top of his pyramid.

According to Maslow,living life to the fullest is most closely associated with fulfilling this need:

In the United States,workers'________ needs,as defined by Maslow,have largely been met by minimum-wage laws and federal occupational safety standards.

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, entrepreneurship, and Franchising

The Nature of Management

Organization, teamwork, and Communication

Managing Service and Manufacturing Operations

Managing Human Resources

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters