Exam 6: Organizational Markets and Buyer Behaviour

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A large environmental services company has created a trading platform on their website that facilitates buyer-seller interactions in hopes of learning about the latest technologies and securing these at a great price.What has this company created?

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E-marketplace can take two different formats.They are:

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Reverse auctions:

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Marketers need to understand the buying centres with which they deal.A series of questions can be used to facilitate this process.Which of the following questions would be the LEAST useful when trying to understand the operations of a buying centre?

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Because Bombardier competes in the B2B marketplace,it recognizes that demand for its products is often contingent on:

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The assistant heard her supervisor in the supply room yell,"Call Crate & Barrel,we need another case of their coffee mugs for the conference next week." The supervisor was asking her assistant to make a:

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Industry Canada frowns on the use of reciprocity for all of the following reasons except:

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Which one of the following statements does not accurately describe organizational buying behaviour?

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A netbook company salesperson invites the information systems managers of its top ten customers (in terms of dollar sales)to view a demonstration of the firm's new product line so she can obtain their opinions regarding various options and configurations that could be offered.These information system managers are most likely to be the _____ of their organizations' buying centres.

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A manufacturer of consumer food products for the Chinese market in Canada buys several tons of camellia nuts annually.It converts those nuts into cooking oil that is popular among the Chinese population because it has a milder taste than olive oil and a higher burning point.The oil is sold to supermarkets.The pulp from which the oil is extracted is sold to beef cattle farmers who use it to fatten their cattle.These transactions occur in the _____ market.

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ISO 9000 standards:

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Federal,provincial,and local agencies that buy goods and services for the constituents they serve are known as:

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Just as there are different inputs into an organization's decision to make a major buy,so there is a similar situation that occurs within a family.Various members of an organization and of a family will take different roles depending upon the product being purchased.What are the two major differences between how organizations and families make purchase decisions? (These differences are based on the roles members play.)

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An information technology specialist specifies the type of plug-in (software programs that extend the capabilities of web browsers to give customers the opportunity to watch a video or hear audio)to be used on her company's new website.She also chooses the supplier who receives the contract to provide the software.In the buying centre,this person is the:

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What are the five stages of the organizational buying process?

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The Toronto Maple Leafs need new hockey uniforms for the upcoming NHL season,in hopes that new colours will help them make the playoffs.The team wants a new design and new colours for its road uniforms; many think the current design needs redefining.The purchase of new uniforms would be an example of a:

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Online trading communities that bring together buyers and suppliers are called:

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Which of the following statements accurately characterizes buying behaviour in organizational markets?

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As a market research analyst for Bain & Co.,your Senior Partner asks you to determine the NIACS code for the manufacturing industry.This will be used to help facilitate the measurement of economy activity for the:

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As the salesperson for West Plains band saw talked to a group from Conner Industries,he overheard one of the men saying,"This band saw has a 36-inch wheel that could really save us time,and with its adjustable height,it can be operated by someone tall like me and by some of our shorter workers.I bet this will speed up production time by 30 percent.Why don't we order this band saw?" The person,the salesperson heard giving input has which buying centre role?

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