Question 1

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Accepted Answer

A) True 
 B)False

Question 2

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not a criticism of scientific management?

Accepted Answer

A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions. 
A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions.

Question 4

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) ____________________.

Accepted Answer

human reso

Question 5

Economic forces pertain to the availability, production, and distribution of resources in a society.

Accepted Answer

A) True 
 B)False

Question 6

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Accepted Answer

A) True 
 B)False

Question 7

Supply chain management refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

A) True 
 B)False

Question 8

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

Accepted Answer

A) True 
 B)False

Question 9

When the shop foreman receives and rewards valuable suggestions from its workers, and this leads to continual improvement of production, synergy has occurred.

Accepted Answer

A) True 
 B)False

Question 10

From a systems theory viewpoint, outputs are the material, human, financial, or information resources used to produce goods and services.

Accepted Answer

A) True 
 B)False

Question 11

Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-From a System's theory perspective

Accepted Answer

A)  Marr should increase teamwork, leading to more entropy. 
B)  Marr should listen to and reward her people well to increase synergy. 
C)  the Jackson account was lost because Feel Good was too closed to its environment. 
D)  all of these. 
E)  none of these. 
A)  Marr should increase teamwork, leading to more entropy. 
B)  Marr should listen to and reward her people well to increase synergy. 
C)  the Jackson account was lost because Feel Good was too closed to its environment. 
D)  all of these. 
E)  none of these.

Question 12

According to the Manager's Shoptalk of chapter 2, North American executives are more likely to use tools such as

Accepted Answer

A)  customer segmentation and business process reengineering. 
B)  consumer ethnography and corporate blogs. 
C)  strategic alliances and collaborative innovation. 
D)  activity-based management and virtual teams. 
E)  scenario planning and lean operations. 
A)  customer segmentation and business process reengineering. 
B)  consumer ethnography and corporate blogs. 
C)  strategic alliances and collaborative innovation. 
D)  activity-based management and virtual teams. 
E)  scenario planning and lean operations.

Question 13

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management 
A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management

Question 14

____ is the most current management perspective.

Accepted Answer

A)  The learning organization 
B)  Contingency views 
C)  Systems theory 
D)  The technology-drive workplace 
E)  Classical perspective 
A)  The learning organization 
B)  Contingency views 
C)  Systems theory 
D)  The technology-drive workplace 
E)  Classical perspective

Question 15

Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of

Accepted Answer

A)  scientific management. 
B)  bureaucratic organizations. 
C)  administrative management theory. 
D)  human resource management. 
E)  all of these. 
A)  scientific management. 
B)  bureaucratic organizations. 
C)  administrative management theory. 
D)  human resource management. 
E)  all of these.

Question 16

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

Accepted Answer

A)  Time and Work chart 
B)  Gantt chart 
C)  Time and Motion chart 
D)  Production and Delivery chart 
E)  Gilbreth chart 
A)  Time and Work chart 
B)  Gantt chart 
C)  Time and Motion chart 
D)  Production and Delivery chart 
E)  Gilbreth chart

Question 17

The nineteenth and early twentieth centuries saw the development of which management perspective?

Accepted Answer

A)  The human relations movement 
B)  The behavioral sciences approach 
C)  The classical perspective 
D)  The quantitative management approach 
E)  The TQM approach 
A)  The human relations movement 
B)  The behavioral sciences approach 
C)  The classical perspective 
D)  The quantitative management approach 
E)  The TQM approach

Question 18

____________________ pertain to the availability, production, and distribution of resources in a society.

Accepted Answer

The answer of ____________________ pertain to the availability, production, and...

Question 19

With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the ideal bureaucracy.

Accepted Answer

A) True 
 B)False

Question 20

The management science perspective applies all of the following to managerial problems EXCEPT

Accepted Answer

A)  statistics. 
B)  qualitative techniques. 
C)  mathematics. 
D)  quantitative techniques. 
E)  all of these are correct. 
A)  statistics. 
B)  qualitative techniques. 
C)  mathematics. 
D)  quantitative techniques. 
E)  all of these are correct.

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Which of the following is not a criticism of scientific management?

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) ____________________.

Economic forces pertain to the availability, production, and distribution of resources in a society.

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Supply chain management refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

When the shop foreman receives and rewards valuable suggestions from its workers, and this leads to continual improvement of production, synergy has occurred.

From a systems theory viewpoint, outputs are the material, human, financial, or information resources used to produce goods and services.

According to the Manager's Shoptalk of chapter 2, North American executives are more likely to use tools such as

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

____ is the most current management perspective.

Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

The nineteenth and early twentieth centuries saw the development of which management perspective?

____________________ pertain to the availability, production, and distribution of resources in a society.

With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the ideal bureaucracy.

The management science perspective applies all of the following to managerial problems EXCEPT

Innovative Management for Turbulent Times

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 2: The Evolution of Management Thinking

A historical perspective provides a narrower way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Which of the following is not a criticism of scientific management?

A management perspective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential is called a(n) ____________________.

Economic forces pertain to the availability, production, and distribution of resources in a society.

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Supply chain management refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement.

When the shop foreman receives and rewards valuable suggestions from its workers, and this leads to continual improvement of production, synergy has occurred.

From a systems theory viewpoint, outputs are the material, human, financial, or information resources used to produce goods and services.

According to the Manager's Shoptalk of chapter 2, North American executives are more likely to use tools such as

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

____ is the most current management perspective.

Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

The nineteenth and early twentieth centuries saw the development of which management perspective?

____________________ pertain to the availability, production, and distribution of resources in a society.

With clear definitions of authority and responsibility, division of labor is one of the six characteristics of the ideal bureaucracy.

The management science perspective applies all of the following to managerial problems EXCEPT

Innovative Management for Turbulent Times

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters