Question 1

According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

Accepted Answer

A)  Collaborative innovation 
B)  Mission and vision statements 
C)  Customer segmentation 
D)  Strategic planning 
E)  Customer relationship management 
A)  Collaborative innovation 
B)  Mission and vision statements 
C)  Customer segmentation 
D)  Strategic planning 
E)  Customer relationship management

Question 2

Managers learn to think in terms of "control over" rather than "control with" others in learning organizations.

Accepted Answer

A) True 
 B)False

Question 3

Strong anti-American sentiments in many parts of the world exemplify the effect of

Accepted Answer

A)  economic forces. 
B)  political forces. 
C)  social forces. 
D)  technological forces. 
E)  human relations force. 
A)  economic forces. 
B)  political forces. 
C)  social forces. 
D)  technological forces. 
E)  human relations force.

Question 4

____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Accepted Answer

A)  TQM 
B)  Continuous improvement 
C)  Benchmarking 
D)  Empowerment 
E)  MBO 
A)  TQM 
B)  Continuous improvement 
C)  Benchmarking 
D)  Empowerment 
E)  MBO

Question 5

For IBM, according to the systems theory, which of these would not be an input?

Accepted Answer

A)  Raw material 
B)  Information 
C)  Financial resources 
D)  Human resources 
E)  Employee satisfaction 
A)  Raw material 
B)  Information 
C)  Financial resources 
D)  Human resources 
E)  Employee satisfaction

Question 6

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Accepted Answer

A) True 
 B)False

Question 7

The fundamental unit in a learning organization is command-and-control management teams.

Accepted Answer

A) True 
 B)False

Question 8

Two recent innovations in management include the shift to a(n) ____ and managing the ____.

Accepted Answer

A)  learning organization; technology-driven workplace 
B)  traditional organization; turbulent environment 
C)  customary organization; information technology 
D)  innovative organization; operational efficiency 
E)  modern organization; customer relations 
A)  learning organization; technology-driven workplace 
B)  traditional organization; turbulent environment 
C)  customary organization; information technology 
D)  innovative organization; operational efficiency 
E)  modern organization; customer relations

Question 9

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Accepted Answer

A) True 
 B)False

Question 10

The ____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

Accepted Answer

A)  unity of command 
B)  division of labor 
C)  unity of direction 
D)  scalar chain 
E)  None of these 
A)  unity of command 
B)  division of labor 
C)  unity of direction 
D)  scalar chain 
E)  None of these

Question 11

____ would be classified as input for Coca-Cola, Inc.

Accepted Answer

A)  Soda 
B)  Advertising 
C)  Water 
D)  Employee satisfaction 
E)  All of these 
A)  Soda 
B)  Advertising 
C)  Water 
D)  Employee satisfaction 
E)  All of these

Question 12

____ forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

A)  Social 
B)  Political 
C)  Economic 
D)  Technological 
E)  Legal 
A)  Social 
B)  Political 
C)  Economic 
D)  Technological 
E)  Legal

Question 13

List three of the basic ideas of scientific management.

Accepted Answer

Any three of the following develop stand

Question 14

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Accepted Answer

A) True 
 B)False

Question 15

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Accepted Answer

Harvard researchers, working under the d

Question 16

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs is the key to increased worker productivity?

Accepted Answer

A)  Scientific management perspective 
B)  Human resource perspective 
C)  Management science perspective 
D)  Behavioral sciences approach 
E)  Human relations movement 
A)  Scientific management perspective 
B)  Human resource perspective 
C)  Management science perspective 
D)  Behavioral sciences approach 
E)  Human relations movement

Question 17

The findings provided by the Hawthorne Studies provided the impetus for the ____, despite flawed methodology or inaccurate conclusions.

Accepted Answer

A)  classical perspective 
B)  humanistic perspective 
C)  scientific management 
D)  bureaucratic organizations 
E)  contingency perspective 
A)  classical perspective 
B)  humanistic perspective 
C)  scientific management 
D)  bureaucratic organizations 
E)  contingency perspective

Question 18

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as ____________________.

Accepted Answer

The answer of According to Fayol, similar activities in an...

Question 19

Scenario - Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found. Britney Marr, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Amy Bender, had convinced her about the high margins and promising future associated with that market. Marr had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this promising new market. This morning, Bender had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Bender had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-Marr's management style reflects a belief in

Accepted Answer

A)  Theory Y. 
B)  developing her employees through control. 
C)  grieving theory. 
D)  all of these. 
E)  none of these. 
A)  Theory Y. 
B)  developing her employees through control. 
C)  grieving theory. 
D)  all of these. 
E)  none of these.

Question 20

Briefly describe systems theory, including synergy.

Accepted Answer

Systems theory suggests that an organiza

According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

Managers learn to think in terms of "control over" rather than "control with" others in learning organizations.

Strong anti-American sentiments in many parts of the world exemplify the effect of

____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

For IBM, according to the systems theory, which of these would not be an input?

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

The fundamental unit in a learning organization is command-and-control management teams.

Two recent innovations in management include the shift to a(n) and managing the .

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

The ____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

____ would be classified as input for Coca-Cola, Inc.

____ forces refer to those aspects of a culture that guide and influence relationships among people.

List three of the basic ideas of scientific management.

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs is the key to increased worker productivity?

The findings provided by the Hawthorne Studies provided the impetus for the ____, despite flawed methodology or inaccurate conclusions.

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as ____________________.

Briefly describe systems theory, including synergy.

Innovative Management for Turbulent Times

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 2: The Evolution of Management Thinking

According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

Managers learn to think in terms of "control over" rather than "control with" others in learning organizations.

Strong anti-American sentiments in many parts of the world exemplify the effect of

____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

For IBM, according to the systems theory, which of these would not be an input?

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

The fundamental unit in a learning organization is command-and-control management teams.

Two recent innovations in management include the shift to a(n) ____ and managing the ____.

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

The ____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

____ would be classified as input for Coca-Cola, Inc.

____ forces refer to those aspects of a culture that guide and influence relationships among people.

List three of the basic ideas of scientific management.

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs is the key to increased worker productivity?

The findings provided by the Hawthorne Studies provided the impetus for the ____, despite flawed methodology or inaccurate conclusions.

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as ____________________.

Briefly describe systems theory, including synergy.

Innovative Management for Turbulent Times

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Two recent innovations in management include the shift to a(n) and managing the .