Question 1

The individual performer is a(n) ____________________; whereas, the manager has to be a(n) ____________________.

Accepted Answer

specialist

Question 2

Which of these managers are in charge of departments such as finance and HR that support line departments?

Accepted Answer

A)  Line 
B)  Project 
C)  Top 
D)  Operatives 
E)  Staff 
A)  Line 
B)  Project 
C)  Top 
D)  Operatives 
E)  Staff

Question 3

How an organization goes about accomplishing a plan is a key part of the management function of

Accepted Answer

A)  planning. 
B)  organizing. 
C)  leading. 
D)  controlling. 
E)  motivating. 
A)  planning. 
B)  organizing. 
C)  leading. 
D)  controlling. 
E)  motivating.

Question 4

Today's middle manager is responsible for creating a ____ rather than managing the flow of information up and down the hierarchy.

Accepted Answer

A)  vertical chain 
B)  horizontal network 
C)  diagonal system of communication 
D)  spiral network 
E)  chaos-based evaluation system 
A)  vertical chain 
B)  horizontal network 
C)  diagonal system of communication 
D)  spiral network 
E)  chaos-based evaluation system

Question 5

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

Accepted Answer

A)  Staffing 
B)  Leading 
C)  Organizing 
D)  Controlling 
E)  Planning 
A)  Staffing 
B)  Leading 
C)  Organizing 
D)  Controlling 
E)  Planning

Question 6

Manager's Shoptalk in Chapter 1 outlines all of the following issues would-be managers should consider except:

Accepted Answer

A)  The increased workload 
B)  The challenge of supervising former peers 
C)  The headache of responsibility for other people 
D)  Being caught in the middle 
E)  The technical aspects of management 
A)  The increased workload 
B)  The challenge of supervising former peers 
C)  The headache of responsibility for other people 
D)  Being caught in the middle 
E)  The technical aspects of management

Question 7

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

Accepted Answer

A)  Liaison role 
B)  Figurehead role 
C)  Negotiator role 
D)  Leader role 
E)  Monitor role 
A)  Liaison role 
B)  Figurehead role 
C)  Negotiator role 
D)  Leader role 
E)  Monitor role

Question 8

Scenario - Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job.
-Barry Miller was exhibiting the interpersonal role of

Accepted Answer

A)  figurehead. 
B)  leader. 
C)  liaison. 
D)  monitor. 
E)  spokesperson. 
A)  figurehead. 
B)  leader. 
C)  liaison. 
D)  monitor. 
E)  spokesperson.

Question 9

Maintaining information links are the activities consistent with the ____ role.

Accepted Answer

A)  leader 
B)  spokesperson 
C)  monitor 
D)  liaison 
E)  entrepreneur 
A)  leader 
B)  spokesperson 
C)  monitor 
D)  liaison 
E)  entrepreneur

Question 10

The use of influence to motivate employees to achieve organizational goals defines organizing.

Accepted Answer

A) True 
 B)False

Question 11

The use of influence to motivate employees to achieve the organization's goals refers to leading.

Accepted Answer

A) True 
 B)False

Question 12

Today's best managers embrace ambiguity and create organizations that are all of these EXCEPT

Accepted Answer

A)  command-and-control directed. 
B)  fast. 
C)  flexible. 
D)  adaptable. 
E)  relationship-oriented. 
A)  command-and-control directed. 
B)  fast. 
C)  flexible. 
D)  adaptable. 
E)  relationship-oriented.

Question 13

____________________ are responsible for several departments that perform different functions.

Accepted Answer

The answer of ____________________ are responsible for several departments that...

Question 14

The manager is a specialist and a "doer."

Accepted Answer

A) True 
 B)False

Question 15

The individual performer is a(n) ____; whereas, the manager has to be a(n) ____.

Accepted Answer

A)  specialist; generalist 
B)  "leader"; doer 
C)  generalist; specialist 
D)  producer; expert 
E)  communicator; operator 
A)  specialist; generalist 
B)  "leader"; doer 
C)  generalist; specialist 
D)  producer; expert 
E)  communicator; operator

Question 16

As globalization, workforce diversity, uncertainty, and societal turbulence increase, ____ skills become even more crucial.

Accepted Answer

A)  conceptual 
B)  human 
C)  technical 
D)  leading 
E)  controlling 
A)  conceptual 
B)  human 
C)  technical 
D)  leading 
E)  controlling

Question 17

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his

Accepted Answer

A)  conceptual skills. 
B)  technical skills. 
C)  human skills. 
D)  controlling skills. 
E)  interpersonal skills. 
A)  conceptual skills. 
B)  technical skills. 
C)  human skills. 
D)  controlling skills. 
E)  interpersonal skills.

Question 18

Organizations are learning to value stability and efficiency over change and speed because of changes in technology, globalization, and diversity.

Accepted Answer

A) True 
 B)False

Question 19

The biggest mistake that many manager's make is the failure to ____.

Accepted Answer

A)  develop a culture of competition 
B)  adapt to the changes in the external world 
C)  display compassion to employees 
D)  create employee recognition programs 
E)  focus on productivity 
A)  develop a culture of competition 
B)  adapt to the changes in the external world 
C)  display compassion to employees 
D)  create employee recognition programs 
E)  focus on productivity

Question 20

Managers shift gears quickly and therefore, the average time spent on any one activity is less than ____.

Accepted Answer

A)  nine minutes 
B)  an hour 
C)  one workday 
D)  a half hour 
E)  a half day 
A)  nine minutes 
B)  an hour 
C)  one workday 
D)  a half hour 
E)  a half day

The individual performer is a(n) ; whereas, the manager has to be a(n) .

Which of these managers are in charge of departments such as finance and HR that support line departments?

How an organization goes about accomplishing a plan is a key part of the management function of

Today's middle manager is responsible for creating a ____ rather than managing the flow of information up and down the hierarchy.

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

Manager's Shoptalk in Chapter 1 outlines all of the following issues would-be managers should consider except:

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

Maintaining information links are the activities consistent with the ____ role.

The use of influence to motivate employees to achieve organizational goals defines organizing.

The use of influence to motivate employees to achieve the organization's goals refers to leading.

Today's best managers embrace ambiguity and create organizations that are all of these EXCEPT

____________________ are responsible for several departments that perform different functions.

The manager is a specialist and a "doer."

The individual performer is a(n) ; whereas, the manager has to be a(n) .

As globalization, workforce diversity, uncertainty, and societal turbulence increase, ____ skills become even more crucial.

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his

Organizations are learning to value stability and efficiency over change and speed because of changes in technology, globalization, and diversity.

The biggest mistake that many manager's make is the failure to ____.

Managers shift gears quickly and therefore, the average time spent on any one activity is less than ____.

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 1: Innovative Management for Turbulent Times

The individual performer is a(n) ____________________; whereas, the manager has to be a(n) ____________________.

Which of these managers are in charge of departments such as finance and HR that support line departments?

How an organization goes about accomplishing a plan is a key part of the management function of

Today's middle manager is responsible for creating a ____ rather than managing the flow of information up and down the hierarchy.

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

Manager's Shoptalk in Chapter 1 outlines all of the following issues would-be managers should consider except:

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

Maintaining information links are the activities consistent with the ____ role.

The use of influence to motivate employees to achieve organizational goals defines organizing.

The use of influence to motivate employees to achieve the organization's goals refers to leading.

Today's best managers embrace ambiguity and create organizations that are all of these EXCEPT

____________________ are responsible for several departments that perform different functions.

The manager is a specialist and a "doer."

The individual performer is a(n) ____; whereas, the manager has to be a(n) ____.

As globalization, workforce diversity, uncertainty, and societal turbulence increase, ____ skills become even more crucial.

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his

Organizations are learning to value stability and efficiency over change and speed because of changes in technology, globalization, and diversity.

The biggest mistake that many manager's make is the failure to ____.

Managers shift gears quickly and therefore, the average time spent on any one activity is less than ____.

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

The individual performer is a(n) ; whereas, the manager has to be a(n) .

The individual performer is a(n) ; whereas, the manager has to be a(n) .