Question 1

In a purely win-lose situation,the bargaining zone states that the opposing parties:

Accepted Answer

A)  usually apply a collaborative approach to resolving their differences. 
B)  begin negotiations by describing their resistance point for each item on the agenda. 
C)  rarely know each other's initial point. 
D)  tend to move from their target point to their initial point very quickly. 
E)  try to discover the other side's resistance point so they can determine how much they can gain without breaking off negotiations. 
A)  usually apply a collaborative approach to resolving their differences. 
B)  begin negotiations by describing their resistance point for each item on the agenda. 
C)  rarely know each other's initial point. 
D)  tend to move from their target point to their initial point very quickly. 
E)  try to discover the other side's resistance point so they can determine how much they can gain without breaking off negotiations.

Question 2

Managers tend to rely on which of the following types of third-party intervention?

Accepted Answer

A)  Inquisitor 
B)  Competitor 
C)  Mediator 
D)  Arbitrator 
E)  Dictatorial 
A)  Inquisitor 
B)  Competitor 
C)  Mediator 
D)  Arbitrator 
E)  Dictatorial

Question 3

Which of the following statements about the structural sources of conflict in organizations is FALSE?

Accepted Answer

A)  Members of the organization are the ultimately the source of all conflicts in organizations. 
B)  Poor communication can be a source of conflict. 
C)  Scarce resources is a condition that can cause conflict. 
D)  Decision ambiguity can increase the potential for conflict. 
E)  Conflict tends to increase with high levels of task interdependence 
A)  Members of the organization are the ultimately the source of all conflicts in organizations. 
B)  Poor communication can be a source of conflict. 
C)  Scarce resources is a condition that can cause conflict. 
D)  Decision ambiguity can increase the potential for conflict. 
E)  Conflict tends to increase with high levels of task interdependence

Question 4

Relationship conflict usually causes people to:

Accepted Answer

A)  use logical analysis to resolve the conflict. 
B)  reduce communication and information sharing with the other party. 
C)  rethink their assumptions and beliefs about the issue that is the source of conflict. 
D)  do all of these things. 
E)  do none of these things. 
A)  use logical analysis to resolve the conflict. 
B)  reduce communication and information sharing with the other party. 
C)  rethink their assumptions and beliefs about the issue that is the source of conflict. 
D)  do all of these things. 
E)  do none of these things.

Question 5

Constructive conflict:

Accepted Answer

A)  is the opposite of task-related conflict. 
B)  encourages participants to re-examine their basic assumptions about a problem and its possible solution. 
C)  is one of the dysfunctional outcomes of conflict. 
D)  is the most common outcome of arbitration. 
E)  sometimes replaces manifest conflict in the conflict process. 
A)  is the opposite of task-related conflict. 
B)  encourages participants to re-examine their basic assumptions about a problem and its possible solution. 
C)  is one of the dysfunctional outcomes of conflict. 
D)  is the most common outcome of arbitration. 
E)  sometimes replaces manifest conflict in the conflict process.

Question 6

Two employees from different departments who are evaluated on different performance criteria and receive different reward systems are likely to experience conflict due to goal incompatibility.

Accepted Answer

A) True 
 B)False

Question 7

Communication and understanding interventions should be applied only after differentiation between the parties has been reduced.

Accepted Answer

A) True 
 B)False

Question 8

All of the following are ways that skilled negotiators can reap the benefits of value creation in negotiations EXCEPT by:

Accepted Answer

A)  gathering information. 
B)  discovering priorities through offers and concessions. 
C)  building relationships. 
D)  stalling for more time to evaluate proposals more fully. 
E)  All of the above are ways to reap the benefits of value creation. 
A)  gathering information. 
B)  discovering priorities through offers and concessions. 
C)  building relationships. 
D)  stalling for more time to evaluate proposals more fully. 
E)  All of the above are ways to reap the benefits of value creation.

Question 9

Which of the following statements about time deadlines and passage in negotiations is FALSE?

Accepted Answer

A)  Negotiators with more power in the relationship sometimes apply time pressure through an "exploding offer." 
B)  Negotiators become less committed to reaching an agreement as they devote more time to it. 
C)  Negotiators make more concessions as the negotiations approach an inflexible deadline. 
D)  As negotiators become more committed to reaching an agreement the tendency to make unwarranted concessions to ensure negotiations do not fail increases. 
E)  As the amount of time invested in a negotiation increases, negotiators tend to become more motivated to settle the negotiations. 
A)  Negotiators with more power in the relationship sometimes apply time pressure through an "exploding offer." 
B)  Negotiators become less committed to reaching an agreement as they devote more time to it. 
C)  Negotiators make more concessions as the negotiations approach an inflexible deadline. 
D)  As negotiators become more committed to reaching an agreement the tendency to make unwarranted concessions to ensure negotiations do not fail increases. 
E)  As the amount of time invested in a negotiation increases, negotiators tend to become more motivated to settle the negotiations.

Question 10

Conflicts can be minimized by negotiating a collective agreement between union and management which both parties must follow.

Accepted Answer

A) True 
 B)False

Question 11

Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence.

Accepted Answer

A) True 
 B)False

Question 12

Arbitration has a high level of process control but a low level of decision control.

Accepted Answer

A) True 
 B)False

Question 13

In one survey more than 50 percent of employees in Germany complained that conflict was consuming their workday.

Accepted Answer

A) True 
 B)False

Question 14

Emotional intelligence and team cohesiveness are two ways to:

Accepted Answer

A)  minimize constructive conflict 
B)  engage in third-party conflict resolution 
C)  increase relationship conflict 
D)  minimize relationship conflict 
E)  add more cycles to the conflict escalation cycle 
A)  minimize constructive conflict 
B)  engage in third-party conflict resolution 
C)  increase relationship conflict 
D)  minimize relationship conflict 
E)  add more cycles to the conflict escalation cycle

Question 15

Which of the following most likely produces the highest risk of conflict?

Accepted Answer

A)  Ambiguous rules and low task interdependence. 
B)  Precise rules and resource scarcity. 
C)  Plentiful resources and high goal compatibility. 
D)  Scarce resources and high task interdependence. 
E)  None of these has any effect on the risk of conflict. 
A)  Ambiguous rules and low task interdependence. 
B)  Precise rules and resource scarcity. 
C)  Plentiful resources and high goal compatibility. 
D)  Scarce resources and high task interdependence. 
E)  None of these has any effect on the risk of conflict.

Question 16

The potential for conflict between two employees would be highest under conditions of:

Accepted Answer

A)  pooled interdependence 
B)  total independence 
C)  reciprocal interdependence 
D)  anticipatory interdependence 
E)  sequential interdependence 
A)  pooled interdependence 
B)  total independence 
C)  reciprocal interdependence 
D)  anticipatory interdependence 
E)  sequential interdependence

Question 17

Almost every day,supervisors must help employees resolve conflicts with other employees.Which third-party conflict resolution strategy do supervisors use most often,and why do they tend to prefer this style? Also identify one third-party intervention that managers should apply in everyday disputes and explain why that strategy should be used most often.

Accepted Answer

Research suggests that people in positio

Question 18

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Accepted Answer

A) True 
 B)False

Question 19

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

Accepted Answer

A) True 
 B)False

Question 20

The problem-solving conflict management style involves a high degree of assertiveness and cooperativeness.

Accepted Answer

A) True 
 B)False

In a purely win-lose situation,the bargaining zone states that the opposing parties:

Managers tend to rely on which of the following types of third-party intervention?

Which of the following statements about the structural sources of conflict in organizations is FALSE?

Relationship conflict usually causes people to:

Constructive conflict:

Two employees from different departments who are evaluated on different performance criteria and receive different reward systems are likely to experience conflict due to goal incompatibility.

Communication and understanding interventions should be applied only after differentiation between the parties has been reduced.

All of the following are ways that skilled negotiators can reap the benefits of value creation in negotiations EXCEPT by:

Which of the following statements about time deadlines and passage in negotiations is FALSE?

Conflicts can be minimized by negotiating a collective agreement between union and management which both parties must follow.

Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence.

Arbitration has a high level of process control but a low level of decision control.

In one survey more than 50 percent of employees in Germany complained that conflict was consuming their workday.

Emotional intelligence and team cohesiveness are two ways to:

Which of the following most likely produces the highest risk of conflict?

The potential for conflict between two employees would be highest under conditions of:

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

The problem-solving conflict management style involves a high degree of assertiveness and cooperativeness.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 11: Understanding and Managing Workplace Conflict

In a purely win-lose situation,the bargaining zone states that the opposing parties:

Managers tend to rely on which of the following types of third-party intervention?

Which of the following statements about the structural sources of conflict in organizations is FALSE?

Relationship conflict usually causes people to:

Constructive conflict:

Two employees from different departments who are evaluated on different performance criteria and receive different reward systems are likely to experience conflict due to goal incompatibility.

Communication and understanding interventions should be applied only after differentiation between the parties has been reduced.

All of the following are ways that skilled negotiators can reap the benefits of value creation in negotiations EXCEPT by:

Which of the following statements about time deadlines and passage in negotiations is FALSE?

Conflicts can be minimized by negotiating a collective agreement between union and management which both parties must follow.

Negotiation occurs whenever two or more conflicting parties try to redefine the terms of their interdependence.

Arbitration has a high level of process control but a low level of decision control.

In one survey more than 50 percent of employees in Germany complained that conflict was consuming their workday.

Emotional intelligence and team cohesiveness are two ways to:

Which of the following most likely produces the highest risk of conflict?

The potential for conflict between two employees would be highest under conditions of:

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Conflict may occur because the conflicting parties lack the opportunity,ability and/or motivation to communicate with each other.

The problem-solving conflict management style involves a high degree of assertiveness and cooperativeness.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters