Question 1

How might self-serving bias be observed in a corporate annual report?

Accepted Answer

A)  The report would say more about the company's problems and less about its successes. 
B)  The report would emphasise the role of competition, inflationary pressures and other external causes of problems in the organization's performance. 
C)  The report would exclude any bad news about the organization's performance. 
D)  The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success. 
E)  The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes. 
A)  The report would say more about the company's problems and less about its successes. 
B)  The report would emphasise the role of competition, inflationary pressures and other external causes of problems in the organization's performance. 
C)  The report would exclude any bad news about the organization's performance. 
D)  The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success. 
E)  The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes.

Question 2

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

Accepted Answer

A)  Jamie would tend to give you a lower appraisal rating because she thinks your good performance is due mainly to her effective leadership over you. 
B)  Jamie will tend to rate you high or low on all performance dimensions based mainly on her overall impression of you. 
C)  Jamie would tend to give you a higher appraisal rating because she thinks your performance is due to ability and motivation rather than external conditions (such as helpful colleagues). 
D)  Jamie will likely rate you based on her initial impression of your potential ability. 
E)  Performance evaluation decisions are unaffected by attribution errors. 
A)  Jamie would tend to give you a lower appraisal rating because she thinks your good performance is due mainly to her effective leadership over you. 
B)  Jamie will tend to rate you high or low on all performance dimensions based mainly on her overall impression of you. 
C)  Jamie would tend to give you a higher appraisal rating because she thinks your performance is due to ability and motivation rather than external conditions (such as helpful colleagues). 
D)  Jamie will likely rate you based on her initial impression of your potential ability. 
E)  Performance evaluation decisions are unaffected by attribution errors.

Question 3

The primacy effect occurs because we have a strong need to quickly make sense of other people.

Accepted Answer

A) True 
 B)False

Question 4

Social identity is easily defined using demographic characteristics.

Accepted Answer

A) True 
 B)False

Question 5

Organizations can encourage positive self-fulfilling prophecy by:

Accepted Answer

A)  training supervisors to ignore new employees who will clearly fail to perform the job well. 
B)  training supervisors and team leaders to increase employee self-confidence. 
C)  developing a culture of support and learning. 
D)  All of the answers are correct. 
E)  training supervisors and team leaders to increase employee self-confidence and developing a culture of support and learning. 
A)  training supervisors to ignore new employees who will clearly fail to perform the job well. 
B)  training supervisors and team leaders to increase employee self-confidence. 
C)  developing a culture of support and learning. 
D)  All of the answers are correct. 
E)  training supervisors and team leaders to increase employee self-confidence and developing a culture of support and learning.

Question 6

The three steps in stereotyping,in order,are: (a)identify negative information,(b)behave in ways consistent with previous expectations and (c)watch the employee form a positive or negative opinion of you.

Accepted Answer

A) True 
 B)False

Question 7

Social identity theory helps us to explain:

Accepted Answer

A)  the attribution process. 
B)  stereotyping. 
C)  recency effect. 
D)  the 'Big Five' personality dimensions. 
E)  locus of control. 
A)  the attribution process. 
B)  stereotyping. 
C)  recency effect. 
D)  the 'Big Five' personality dimensions. 
E)  locus of control.

Question 8

People with higher self-esteem than others believe they are superior.

Accepted Answer

A) True 
 B)False

Question 9

Self-esteem is the extent to which people like,respect and are satisfied with others.

Accepted Answer

A) True 
 B)False

Question 10

Selective attention occurs after incoming information is organized and interpreted.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an element determining whether to make an internal or external attribution?

Accepted Answer

A)  Similarity 
B)  Consensus 
C)  Conscientiousness 
D)  Consciousness 
E)  None of the above 
A)  Similarity 
B)  Consensus 
C)  Conscientiousness 
D)  Consciousness 
E)  None of the above

Question 12

What is the last step in the self-fulfilling prophecy cycle?

Accepted Answer

A)  The employee's behaviour becomes a source of disappointment for the supervisor. 
B)  The employee's behaviour becomes inconsistent with the supervisor's expectations. 
C)  The supervisor's unrealistic expectations cannot be achieved by the employee. 
D)  The employee's behaviour becomes consistent with the supervisor's expectations. 
E)  The supervisor's unrealistic expectations results in performance failure by the employee. 
A)  The employee's behaviour becomes a source of disappointment for the supervisor. 
B)  The employee's behaviour becomes inconsistent with the supervisor's expectations. 
C)  The supervisor's unrealistic expectations cannot be achieved by the employee. 
D)  The employee's behaviour becomes consistent with the supervisor's expectations. 
E)  The supervisor's unrealistic expectations results in performance failure by the employee.

Question 13

Which of these statements about diversity awareness training is FALSE?

Accepted Answer

A)  Diversity awareness training is mainly intended to correct deep-rooted prejudice or intolerance in the workplace. 
B)  Diversity awareness training helps employees to learn, and eventually overcome, the more subtle forms of bias that emerge from distorted stereotypes. 
C)  Diversity awareness training may include role-plays and exercises. 
D)  Diversity motivates people to block inaccurate perceptions arising from ingrained stereotypes. 
E)  Diversity awareness training is important as the workforce becomes more diverse. 
A)  Diversity awareness training is mainly intended to correct deep-rooted prejudice or intolerance in the workplace. 
B)  Diversity awareness training helps employees to learn, and eventually overcome, the more subtle forms of bias that emerge from distorted stereotypes. 
C)  Diversity awareness training may include role-plays and exercises. 
D)  Diversity motivates people to block inaccurate perceptions arising from ingrained stereotypes. 
E)  Diversity awareness training is important as the workforce becomes more diverse.

Question 14

The perceptual process begins by attributing behaviour to internal or external causes.

Accepted Answer

A) True 
 B)False

Question 15

Social identity theory partially explains why people in low-status jobs tend to define themselves in terms of non-job groups.

Accepted Answer

A) True 
 B)False

Question 16

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

Accepted Answer

A) True 
 B)False

Question 17

Which of these statements about the contact hypothesis is TRUE?

Accepted Answer

A)  Increased contact with someone tends to change our stereotype of the group to which that person belongs. 
B)  Increased contact with someone tends to reduce our tendency to use stereotypes to perceive that person. 
C)  By reducing our contact with people, we develop more accurate perceptions of them. 
D)  All of the answers are correct. 
E)  Increased contact with someone tends to change our stereotype of the group to which that person belongs and tends to reduce our tendency to use stereotypes to perceive that person. 
A)  Increased contact with someone tends to change our stereotype of the group to which that person belongs. 
B)  Increased contact with someone tends to reduce our tendency to use stereotypes to perceive that person. 
C)  By reducing our contact with people, we develop more accurate perceptions of them. 
D)  All of the answers are correct. 
E)  Increased contact with someone tends to change our stereotype of the group to which that person belongs and tends to reduce our tendency to use stereotypes to perceive that person.

Question 18

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.

Accepted Answer

A) True 
 B)False

Question 19

Which of these questions is directly considered when making attributions?

Accepted Answer

A)  Has the employee ever shown his or her true emotions in the workplace? 
B)  How often does the employee interact with people from different backgrounds? 
C)  How often did the employee act this way in the past? 
D)  All of the answers are correct. 
E)  None of the answers apply. 
A)  Has the employee ever shown his or her true emotions in the workplace? 
B)  How often does the employee interact with people from different backgrounds? 
C)  How often did the employee act this way in the past? 
D)  All of the answers are correct. 
E)  None of the answers apply.

Question 20

Our emotions influence what we recognize or screen out.

Accepted Answer

A) True 
 B)False

How might self-serving bias be observed in a corporate annual report?

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

The primacy effect occurs because we have a strong need to quickly make sense of other people.

Social identity is easily defined using demographic characteristics.

Organizations can encourage positive self-fulfilling prophecy by:

The three steps in stereotyping,in order,are: (a)identify negative information,(b)behave in ways consistent with previous expectations and (c)watch the employee form a positive or negative opinion of you.

Social identity theory helps us to explain:

People with higher self-esteem than others believe they are superior.

Self-esteem is the extent to which people like,respect and are satisfied with others.

Selective attention occurs after incoming information is organized and interpreted.

Which of the following is an element determining whether to make an internal or external attribution?

What is the last step in the self-fulfilling prophecy cycle?

Which of these statements about diversity awareness training is FALSE?

The perceptual process begins by attributing behaviour to internal or external causes.

Social identity theory partially explains why people in low-status jobs tend to define themselves in terms of non-job groups.

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

Which of these statements about the contact hypothesis is TRUE?

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.

Which of these questions is directly considered when making attributions?

Our emotions influence what we recognize or screen out.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

How might self-serving bias be observed in a corporate annual report?

Suppose that Jamie,your supervisor,makes a fundamental attribution error when evaluating your job performance.Which of the following is most likely to occur?

The primacy effect occurs because we have a strong need to quickly make sense of other people.

Social identity is easily defined using demographic characteristics.

Organizations can encourage positive self-fulfilling prophecy by:

The three steps in stereotyping,in order,are: (a)identify negative information,(b)behave in ways consistent with previous expectations and (c)watch the employee form a positive or negative opinion of you.

Social identity theory helps us to explain:

People with higher self-esteem than others believe they are superior.

Self-esteem is the extent to which people like,respect and are satisfied with others.

Selective attention occurs after incoming information is organized and interpreted.

Which of the following is an element determining whether to make an internal or external attribution?

What is the last step in the self-fulfilling prophecy cycle?

Which of these statements about diversity awareness training is FALSE?

The perceptual process begins by attributing behaviour to internal or external causes.

Social identity theory partially explains why people in low-status jobs tend to define themselves in terms of non-job groups.

Diversity awareness programs mainly educate employees about the value of diversity and the problems with stereotyping.

Which of these statements about the contact hypothesis is TRUE?

Employees can break out of their existing mental models by working with colleagues from diverse backgrounds that bring different mental models to the workplace.

Which of these questions is directly considered when making attributions?

Our emotions influence what we recognize or screen out.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters