Question 1

Almost everyone starting a new business is advised to write a business plan.

Accepted Answer

A) True 
 B)False

Question 2

Summarize strategic management.

Accepted Answer

Strategic management is a process that i

Question 3

MBO works by objectives moving through the organization;that is,top managers set general organizational objectives,which are translated into divisional objectives,which are translated into departmental objectives.The hierarchy ends in individual objectives set by each employee.This is an example of MBO working as objectives ______ through the organization.

Accepted Answer

A) move upward 
B) move outward into the community 
C) change significantly 
D) cascade down 
E) become less refined and more generalized 
A) move upward 
B) move outward into the community 
C) change significantly 
D) cascade down 
E) become less refined and more generalized

Question 4

Peter,the night supervisor in a fast-food restaurant,was given the responsibility by Mr.Jones,the general manager,of planning a number of the normal daily tasks by his workers over the next 3 months.This type of planning by Peter is known as operational planning.

Accepted Answer

A) True 
 B)False

Question 5

To ensure that plans are moving in the right direction,managers can use the ______.

Accepted Answer

A) means-ends chain 
B) synergy method 
C) efficiency plan 
D) planning/control cycle 
E) satisficing strategy 
A) means-ends chain 
B) synergy method 
C) efficiency plan 
D) planning/control cycle 
E) satisficing strategy

Question 6

This month,Alice,the branch manager of Quality Computer Sales,has heard several complaints from customers that Quality employees do not return calls.Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough,Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)_____.

Accepted Answer

A) office order 
B) policy 
C) norm 
D) value 
E) ethic 
A) office order 
B) policy 
C) norm 
D) value 
E) ethic

Question 7

With the first step in management by objectives,it is necessary to have back-and-forth negotiation between managers and their subordinates to make the objectives practicable.

Accepted Answer

A) True 
 B)False

Question 8

Alicia,a district manager for a global retailer,is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year.What is Alicia doing?

Accepted Answer

A) eliminating the planning/control cycle 
B) avoiding the planning/control cycle 
C) controlling the direction of the planning/control cycle 
D) researching the planning/control cycle 
E) forecasting the planning/control cycle 
A) eliminating the planning/control cycle 
B) avoiding the planning/control cycle 
C) controlling the direction of the planning/control cycle 
D) researching the planning/control cycle 
E) forecasting the planning/control cycle

Question 9

For MBO to be successful,top management must be committed,it must be applied organizationwide,and _____.

Accepted Answer

A) objectives must cascade 
B) employees need to provide continuous feedback to each other 
C) objectives must remain fixed and unchanging 
D) objectives must be generated bottom-up 
E) there must be community support 
A) objectives must cascade 
B) employees need to provide continuous feedback to each other 
C) objectives must remain fixed and unchanging 
D) objectives must be generated bottom-up 
E) there must be community support

Question 10

Andre,the plant manager,is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives.This month Andre asked his managers to concentrate on the two first steps of MBO,which are ____.

Accepted Answer

A) for managers to develop an action plan and give a performance appraisal 
B) for employees to develop an action plan and study the competition 
C) to periodically review performance and develop an action plan 
D) to review the employee performance and set an action plan based on performance 
E) to jointly set objectives and have managers develop action plans 
A) for managers to develop an action plan and give a performance appraisal 
B) for employees to develop an action plan and study the competition 
C) to periodically review performance and develop an action plan 
D) to review the employee performance and set an action plan based on performance 
E) to jointly set objectives and have managers develop action plans

Question 11

Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.

Accepted Answer

A) lower-level objectives 
B) front-line goals 
C) tactical goals 
D) supervisory objectives 
E) operational goals 
A) lower-level objectives 
B) front-line goals 
C) tactical goals 
D) supervisory objectives 
E) operational goals

Question 12

Clothing maker Patagonia states that its purpose as an organization is to "build the best product,cause no unnecessary harm,[and] use business to inspire and implement solutions to the environmental crisis." This is the company's ___.

Accepted Answer

A) mission statement 
B) belief statement 
C) goals pact 
D) code of ethics 
E) management pledge 
A) mission statement 
B) belief statement 
C) goals pact 
D) code of ethics 
E) management pledge

Question 13

In a management meeting,Paula,the CEO of ABC Industries,mentioned that deadlines are a great motivator.She believes this because the entire purpose of making a plan and setting goals is to deliver to a customer specified results within a specified period of time.Therefore,Paula can claim that deadlines are a great motivator.

Accepted Answer

A) True 
 B)False

Question 14

Strategic,tactical,and operational are the ____.

Accepted Answer

A) three levels of planning 
B) levels of diversity 
C) strategic levels 
D) three levels of marketing 
E) phases of the environment 
A) three levels of planning 
B) levels of diversity 
C) strategic levels 
D) three levels of marketing 
E) phases of the environment

Question 15

Setting target dates or deadline dates for when goals are to be attained is not always needed.

Accepted Answer

A) True 
 B)False

Question 16

Discuss the four-step process of MBO.

Accepted Answer

The four-step process of MBO is as follo

Question 17

The mission statement expresses the ____.

Accepted Answer

A) expected profitability of the organization 
B) purpose of the organization 
C) code of ethics 
D) market for the product 
E) types of employees needed 
A) expected profitability of the organization 
B) purpose of the organization 
C) code of ethics 
D) market for the product 
E) types of employees needed

Question 18

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n)____.

Accepted Answer

A) tactical goal 
B) management guideline 
C) business plan 
D) strategic goal 
E) operational goal 
A) tactical goal 
B) management guideline 
C) business plan 
D) strategic goal 
E) operational goal

Question 19

Writing employee schedules and a list of things to do for the cook is a type of ____.

Accepted Answer

A) strategic planning 
B) operational planning 
C) delegation management 
D) human resource management 
E) tactical planning 
A) strategic planning 
B) operational planning 
C) delegation management 
D) human resource management 
E) tactical planning

Question 20

With MBO,research shows people are impelled to set more difficult goals-if _____.

Accepted Answer

A) there is significant impact on profitability 
B) personal development is avoided 
C) there is joint participation by management and subordinates 
D) corporate social responsibility is affected 
E) ethics are not a consideration 
A) there is significant impact on profitability 
B) personal development is avoided 
C) there is joint participation by management and subordinates 
D) corporate social responsibility is affected 
E) ethics are not a consideration

Almost everyone starting a new business is advised to write a business plan.

Summarize strategic management.

Peter,the night supervisor in a fast-food restaurant,was given the responsibility by Mr.Jones,the general manager,of planning a number of the normal daily tasks by his workers over the next 3 months.This type of planning by Peter is known as operational planning.

To ensure that plans are moving in the right direction,managers can use the ______.

With the first step in management by objectives,it is necessary to have back-and-forth negotiation between managers and their subordinates to make the objectives practicable.

Alicia,a district manager for a global retailer,is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year.What is Alicia doing?

For MBO to be successful,top management must be committed,it must be applied organizationwide,and _____.

Andre,the plant manager,is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives.This month Andre asked his managers to concentrate on the two first steps of MBO,which are ____.

Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.

Clothing maker Patagonia states that its purpose as an organization is to "build the best product,cause no unnecessary harm,[and] use business to inspire and implement solutions to the environmental crisis." This is the company's ___.

Strategic,tactical,and operational are the ____.

Setting target dates or deadline dates for when goals are to be attained is not always needed.

Discuss the four-step process of MBO.

The mission statement expresses the ____.

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n)____.

Writing employee schedules and a list of things to do for the cook is a type of ____.

With MBO,research shows people are impelled to set more difficult goals-if _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 5: Planning: The Foundation of Successful Management

Almost everyone starting a new business is advised to write a business plan.

Summarize strategic management.

Peter,the night supervisor in a fast-food restaurant,was given the responsibility by Mr.Jones,the general manager,of planning a number of the normal daily tasks by his workers over the next 3 months.This type of planning by Peter is known as operational planning.

To ensure that plans are moving in the right direction,managers can use the ______.

With the first step in management by objectives,it is necessary to have back-and-forth negotiation between managers and their subordinates to make the objectives practicable.

Alicia,a district manager for a global retailer,is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year.What is Alicia doing?

For MBO to be successful,top management must be committed,it must be applied organizationwide,and _____.

Andre,the plant manager,is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives.This month Andre asked his managers to concentrate on the two first steps of MBO,which are ____.

Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.

Clothing maker Patagonia states that its purpose as an organization is to "build the best product,cause no unnecessary harm,[and] use business to inspire and implement solutions to the environmental crisis." This is the company's ___.

Strategic,tactical,and operational are the ____.

Setting target dates or deadline dates for when goals are to be attained is not always needed.

Discuss the four-step process of MBO.

The mission statement expresses the ____.

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n)____.

Writing employee schedules and a list of things to do for the cook is a type of ____.

With MBO,research shows people are impelled to set more difficult goals-if _____.

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters