Exam 14: Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Candy Lightner,founder of Mothers Against Drunk Driving,had a vision of getting rid of alcohol-related car crashes.She exemplifies a transformational leader style.

Contrast management with leadership and explain their relationship to one another using John Kotter's criteria.

Judith supervises a call center department that receives stress-producing calls from unhappy customers.Turnover has increased by 33% over the last four months.Judith is understanding and patient with her staff,and tells them she knows what they're going through since it wasn't so long ago that she took those calls.According to revised path-goal theory,Judith is using a(n)______ leadership style.

Regina apologized to Clay for an e-mail that upset him.She said she had chosen an inconsiderate way of stating her idea,and that she'd be happy to discuss it further.Regina is _____.

Identify at least five of the influence tactics used to get people to do what you want.Is each of these a hard or soft tactic? Which one is most frequently used? Provide examples of how each might be used.

Of the following,which is the best way for leaders to cope with change?

Increasing employee psychological empowerment requires four kinds of behaviors,including all of the following except _____.

Passive leaders inspire trust in their followers because they express their integrity by being consistent,single-minded,and persistent in pursuit of their goal.

What is servant leadership? What are the characteristics of a servant leader?

Personal appeals try to build enthusiasm or confidence by appealing to others' emotions,ideals,or values;for example: "If we do this as a goodwill gesture,customers will love us."

Mentoring employees and giving them challenging work,more responsibility,and empowerment are kinds of behaviors exhibited by transactional leaders.

Leaders manage and managers lead,but the two activities are not synonymous.

According to Kotter,management and leadership are considered to be _____.

A lack of broad-based conceptual thinking is characteristic of a servant leader.

The influence tactic most likely to result in the enthusiastic commitment of employees is _____.

Shared leadership is the idea that the managers in an organization can engage in leader behavior.

Being good at several things will be more advantageous in the long run than being excellent at one narrow specialty.

Amy,the manager of a branch location of a large travel firm,treated company resources as if they were her own and encouraged continued development and training of her employees.She cared about the staff deeply and even organized international volunteering activities to promote their growth.Amy could best be described as which type of leader?

In the in-group exchange,the relationship between leader and follower becomes a partnership characterized by mutual trust,respect and liking,and a sense of common fates.

Which of the following is not positively associated with transformational leadership,according to research?