Exam 2: Enterprise Systems

Customer relationship management (CRM) functionality includes procurement and contract management.

Telling the customer when they will receive an item is known as available to promise (ATP).

______________________________ software manages the interactions with the organizations that supply the goods and services to an enterprise.

SAP has a primary focus on large Fortune 500 type companies.

A field is a collection of related characters that comprise an attribute, such as a customer number or name.

Define enterprise resource planning (ERP) systems and give some examples of common ERP add-on modules.

The activities in the value chain, the value activities, are business processes that convert inputs to valued outputs.

Segregation of duties includes separating the sales and credit departments.

Enterprise systems potentially integrate the business process functionality and information from all of an organization's functional areas.

Supporting activities of the value chain include activities directly involved with marketing, producing, selling, and delivering the product or service to the customer.

The data captured as business events occur should be sufficient for someone who was not a party to the event to understand and reconstruct what happened.

Sales force automation software

Some third-party modules can extract data from

Middleware is a software product that connects two or more separate applications or software modules.

Customer relationship management (CRM) software builds and maintains an organization's customer-related database.

What is the correct sequence of the order-to-cash process?

The ______________________________ process includes events surrounding the purchase of goods from a vendor, the recognition of the cost of those goods, and the payment to the vendor

______________________________ software manages product data during a product's life, beginning with the design of the product, continuing through manufacture, and culminating in the disposal of the product at the end of its life.

The financial accounting module integrates with the sales and distribution and materials management modules.

The ____ module plays a central role in the SAP system by collecting business events from other modules.