Question 1

Reducing consumer choices makes service more efficient.

Accepted Answer

A) True 
 B)False

Question 2

Incorporating design for disassembly (DFD) principles in product design helps firms with ___________ design issues.

Accepted Answer

A) Legal 
B) Social 
C) Re-use 
D) Reverse engineering 
E) Re-engineering 
A) Legal 
B) Social 
C) Re-use 
D) Reverse engineering 
E) Re-engineering

Question 3

The term 'standardization' is closely associated with:

Accepted Answer

A) customization 
B) high cost 
C) longer lead times 
D) variety 
E) interchangeability 
A) customization 
B) high cost 
C) longer lead times 
D) variety 
E) interchangeability

Question 4

One approach to extending a product's life cycle is to promote alternate uses of the product.

Accepted Answer

A) True 
 B)False

Question 5

The advantages of standardization include which of the following? (I.) The opportunity to freeze design at a very early stage
(II)) Fewer parts to deal with in inventory
(III.) Reduced training cost and time
(IV)) Purchasing is more routine

Accepted Answer

A) I, II 
B) I, IV 
C) I, II, III 
D) II, III, IV 
E) I, II, III, IV 
A) I, II 
B) I, IV 
C) I, II, III 
D) II, III, IV 
E) I, II, III, IV

Question 6

The term 'degrees of newness' is associated with:

Accepted Answer

A) average age of employees 
B) average length of time on the job 
C) total years of business experience 
D) degree of design change 
E) average age of the capital equipment 
A) average age of employees 
B) average length of time on the job 
C) total years of business experience 
D) degree of design change 
E) average age of the capital equipment

Question 7

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Accepted Answer

A) True 
 B)False

Question 8

A disadvantage of global teams for product design is that:

Accepted Answer

A) Customers may have different needs in different countries 
B) The product designed may have increased marketability and utility 
C) The diversity of an international team may be a detriment 
D) Ease of face to face meetings is absent since members are located everywhere 
E) Technology allows constant contact with team members 
A) Customers may have different needs in different countries 
B) The product designed may have increased marketability and utility 
C) The diversity of an international team may be a detriment 
D) Ease of face to face meetings is absent since members are located everywhere 
E) Technology allows constant contact with team members

Question 9

A formal way to document customer requirements is:

Accepted Answer

A) consumer surveys 
B) quality function deployment (QF
D)  
C) focus groups 
D) Delphi technique 
E) sales/marketing matrix 
A) consumer surveys 
B) quality function deployment (QF
D)  
C) focus groups 
D) Delphi technique 
E) sales/marketing matrix

Question 10

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Accepted Answer

A) basic research 
B) applied research 
C) development 
D) redesign 
E) commercial research 
A) basic research 
B) applied research 
C) development 
D) redesign 
E) commercial research

Question 11

The structural approach for integrating customer requirements into every aspect of product development is known as:

Accepted Answer

A) total quality management 
B) customer satisfaction 
C) quality function deployment 
D) customer integration 
E) a product development team 
A) total quality management 
B) customer satisfaction 
C) quality function deployment 
D) customer integration 
E) a product development team

Question 12

"Must have", "expected" and "excitement" characteristics are categories in the ____ model.

Accepted Answer

A) Bi-polar 
B) Kano 
C) Pareto 
D) Quality 
E) Service Matrix 
A) Bi-polar 
B) Kano 
C) Pareto 
D) Quality 
E) Service Matrix

Question 13

In services, flowcharts are useful for _______________.

Accepted Answer

A) translating basic research into applied research 
B) identifying and determining the sequence of customer and service actions and interactions 
C) developing time estimates for each phase of the service process 
D) evaluating ways of standardizing service elements with component commonality 
E) estimating customer satisfaction with the service process 
A) translating basic research into applied research 
B) identifying and determining the sequence of customer and service actions and interactions 
C) developing time estimates for each phase of the service process 
D) evaluating ways of standardizing service elements with component commonality 
E) estimating customer satisfaction with the service process

Question 14

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

Accepted Answer

A) True 
 B)False

Question 15

Product failures can be easier to remedy with modular design.

Accepted Answer

A) True 
 B)False

Question 16

A 'House of Quality' is achieved when no department in a single location has more than 15% rejects.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not a reason for redesigning a product or service?

Accepted Answer

A) to reduce labor or material cost 
B) to increase the level of employee satisfaction 
C) to increase the level of customer satisfaction 
D) to attract and increase customer demand 
E) to increase quality 
A) to reduce labor or material cost 
B) to increase the level of employee satisfaction 
C) to increase the level of customer satisfaction 
D) to attract and increase customer demand 
E) to increase quality

Question 18

One possible disadvantage of modular design is that:

Accepted Answer

A) replacement and repair is more difficult 
B) failure diagnosis is more complex 
C) number of configurations of modules decreases 
D) individual parts lose their identities 
E) inventory problems arise 
A) replacement and repair is more difficult 
B) failure diagnosis is more complex 
C) number of configurations of modules decreases 
D) individual parts lose their identities 
E) inventory problems arise

Question 19

Products or services with a high degree of similarity of features and components are called:

Accepted Answer

A) generic 
B) copy-cat 
C) rip-offs 
D) product families 
E) product/service matrix 
A) generic 
B) copy-cat 
C) rip-offs 
D) product families 
E) product/service matrix

Question 20

Service design generally differs from product design in which of the following ways?

Accepted Answer

A) Service design tends to focus on tangible factors. 
B) There is less latitude in detecting and correcting errors prior to delivery. 
C) There is a lesser requirement to be aware of competitors' offerings. 
D) There is less visibility to customers. 
E) There is no difference. 
A) Service design tends to focus on tangible factors. 
B) There is less latitude in detecting and correcting errors prior to delivery. 
C) There is a lesser requirement to be aware of competitors' offerings. 
D) There is less visibility to customers. 
E) There is no difference.

Exam 4: Product and Service Design

Reducing consumer choices makes service more efficient.

Incorporating design for disassembly (DFD) principles in product design helps firms with ___________ design issues.

The term 'standardization' is closely associated with:

One approach to extending a product's life cycle is to promote alternate uses of the product.

The advantages of standardization include which of the following? (I.) The opportunity to freeze design at a very early stage (II)) Fewer parts to deal with in inventory (III.) Reduced training cost and time (IV)) Purchasing is more routine

The term 'degrees of newness' is associated with:

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

A disadvantage of global teams for product design is that:

A formal way to document customer requirements is:

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

The structural approach for integrating customer requirements into every aspect of product development is known as:

"Must have", "expected" and "excitement" characteristics are categories in the ____ model.

In services, flowcharts are useful for _______________.

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

Product failures can be easier to remedy with modular design.

A 'House of Quality' is achieved when no department in a single location has more than 15% rejects.

Which of the following is not a reason for redesigning a product or service?

One possible disadvantage of modular design is that:

Products or services with a high degree of similarity of features and components are called:

Service design generally differs from product design in which of the following ways?

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Extension 4: Reliability

Extension 5: Decision Theory

Extension 7: Learning Curves

Extension 8: The Transportation Model

Extension 10: Acceptance Sampling

Extension 14: Maintenance

Filters