Question 1

Delayed differentiation and modular design are tactics for mass customization.

Accepted Answer

A) True 
 B)False

Question 2

Commonality of components is beneficial for manufacturing but not for services.

Accepted Answer

A) True 
 B)False

Question 3

Product liability means that a manufacturer is liable for any injuries and damages caused by a faulty product because of poor workmanship or design.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not true about re-manufacturing?

Accepted Answer

A) Re-manufactured products can be sold at lower cost. 
B) The process requires mostly unskilled and semiskilled workers. 
C) There is less depletion of natural resources. 
D) It produces high quality products easily. 
E) Re-manufacturing is mainly carried out by small and mid-sized companies. 
A) Re-manufactured products can be sold at lower cost. 
B) The process requires mostly unskilled and semiskilled workers. 
C) There is less depletion of natural resources. 
D) It produces high quality products easily. 
E) Re-manufacturing is mainly carried out by small and mid-sized companies.

Question 5

Which one of the following is not a factor of successful product and service design?

Accepted Answer

A) be aware of what the competitors are doing 
B) be aware of what customers want 
C) know what government regulations are 
D) use computerized design techniques 
E) know what new technologies are available 
A) be aware of what the competitors are doing 
B) be aware of what customers want 
C) know what government regulations are 
D) use computerized design techniques 
E) know what new technologies are available

Question 6

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an issue that designers must take into account in product and service design?

Accepted Answer

A) legal, environmental, and ethical issues 
B) reliability 
C) standardization 
D) range of operating conditions 
E) all of the above 
A) legal, environmental, and ethical issues 
B) reliability 
C) standardization 
D) range of operating conditions 
E) all of the above

Question 8

In the area of product and service design, the acronym CAD refers to:

Accepted Answer

A) conceptually appropriate design 
B) computer aided design 
C) commercial applications design 
D) competitive advantage design 
E) completely automated design 
A) conceptually appropriate design 
B) computer aided design 
C) commercial applications design 
D) competitive advantage design 
E) completely automated design

Question 9

Applied research has the objective of achieving commercial applications for new ideas.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not one of the phases of product design and development?

Accepted Answer

A) specify product specifications 
B) conduct market test 
C) specify process specifications 
D) conduct design review 
E) performance applied research 
A) specify product specifications 
B) conduct market test 
C) specify process specifications 
D) conduct design review 
E) performance applied research

Question 11

"Design for production" takes into account the capabilities of the organization to produce or deliver a given product or service.

Accepted Answer

A) True 
 B)False

Question 12

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Accepted Answer

A) design by imitation 
B) product analysis 
C) reverse engineering 
D) benchmarking 
E) disassembly 
A) design by imitation 
B) product analysis 
C) reverse engineering 
D) benchmarking 
E) disassembly

Question 13

Global teams provide diversity while eliminating conflicts and miscommunication.

Accepted Answer

A) True 
 B)False

Question 14

Applied research is the major R & D effort of business organizations because of the desire for commercial applications.

Accepted Answer

A) True 
 B)False

Question 15

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Accepted Answer

A) True 
 B)False

Question 16

Concurrent Engineering is another term for sequential development.

Accepted Answer

A) True 
 B)False

Question 17

The term failure as applied to reliability means that a part or item does not function at all.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

Delayed differentiation and modular design are tactics for mass customization.

Commonality of components is beneficial for manufacturing but not for services.

Product liability means that a manufacturer is liable for any injuries and damages caused by a faulty product because of poor workmanship or design.

Which of the following is not true about re-manufacturing?

Which one of the following is not a factor of successful product and service design?

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

Which of the following is an issue that designers must take into account in product and service design?

In the area of product and service design, the acronym CAD refers to:

Applied research has the objective of achieving commercial applications for new ideas.

Which of the following is not one of the phases of product design and development?

"Design for production" takes into account the capabilities of the organization to produce or deliver a given product or service.

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Global teams provide diversity while eliminating conflicts and miscommunication.

Applied research is the major R & D effort of business organizations because of the desire for commercial applications.

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Concurrent Engineering is another term for sequential development.

The term failure as applied to reliability means that a part or item does not function at all.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Extension 4: Reliability

Extension 5: Decision Theory

Extension 7: Learning Curves

Extension 8: The Transportation Model

Extension 10: Acceptance Sampling

Extension 14: Maintenance

Filters