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  5. Question
    "Must Have", "Expected" and "Excitement" Characteristics Are Categories in the ____
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"Must Have", "Expected" and "Excitement" Characteristics Are Categories in the ____

Question 52

Question 52

Multiple Choice

"Must have", "expected" and "excitement" characteristics are categories in the ____ model.


A) Bi-polar
B) Kano
C) Pareto
D) Quality
E) Service Matrix

Correct Answer:

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