Question 1

Voice mail helps to eliminate time-zone barriers.

Accepted Answer

A) True 
 B)False

Question 2

What is the best advice for making effective telephone calls?

Accepted Answer

A)  Because a telephone call is more personal than other forms of communication, use the telephone whenever possible to contact someone. 
B)  Plan a mini-agenda before placing a telephone call. 
C)  The responsibility for ending a call lies with the person receiving the call. 
D)  Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it. 
A)  Because a telephone call is more personal than other forms of communication, use the telephone whenever possible to contact someone. 
B)  Plan a mini-agenda before placing a telephone call. 
C)  The responsibility for ending a call lies with the person receiving the call. 
D)  Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it.

Question 3

The audience can be shown the organization and main points in an oral message by the speaker's use of verbal ____________________, such as previews, summaries, and transitions.

Accepted Answer

The answer of The audience can be shown the organization...

Question 4

The two most powerful keys to audience comprehension and retention during a presentation are good organization and

Accepted Answer

A)  professionally designed PowerPoint slides. 
B)  intentional repetition. 
C)  a structured question-and-answer period at the end of the presentation. 
D)  a dynamic and entertaining presentation style. 
A)  professionally designed PowerPoint slides. 
B)  intentional repetition. 
C)  a structured question-and-answer period at the end of the presentation. 
D)  a dynamic and entertaining presentation style.

Question 5

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)

Accepted Answer

A)  personal anecdote. 
B)  metaphor. 
C)  simile. 
D)  analogy. 
A)  personal anecdote. 
B)  metaphor. 
C)  simile. 
D)  analogy.

Question 6

The most successful teams working on a written or oral presentation

Accepted Answer

A)  make meetings a top priority. 
B)  make decisions by majority rule. 
C)  avoid conflict. 
D)  decide on the final format of the document or presentation before doing anything else. 
A)  make meetings a top priority. 
B)  make decisions by majority rule. 
C)  avoid conflict. 
D)  decide on the final format of the document or presentation before doing anything else.

Question 7

You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience to be hostile toward your ideas.You should

Accepted Answer

A)  be calm and controlled and speak evenly and slowly. 
B)  be warm, pleasant, and open and use lots of eye contact and smiles. 
C)  use a pro/con pattern and present at least five or six points. 
D)  be dynamic and entertaining and move around, using large gestures. 
A)  be calm and controlled and speak evenly and slowly. 
B)  be warm, pleasant, and open and use lots of eye contact and smiles. 
C)  use a pro/con pattern and present at least five or six points. 
D)  be dynamic and entertaining and move around, using large gestures.

Question 8

One of the most effective strategies for reducing stage fright is to

Accepted Answer

A)  memorize the presentation. 
B)  know the subject thoroughly. 
C)  have a complete "script" of the presentation handy for reference. 
D)  develop the ability to "wing it." 
A)  memorize the presentation. 
B)  know the subject thoroughly. 
C)  have a complete "script" of the presentation handy for reference. 
D)  develop the ability to "wing it."

Question 9

Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides.

Accepted Answer

A) True 
 B)False

Question 10

Best Case/Worst Case: Presents a scenario, describing the best possible results and the worst possible results.
Example: A presentation analyzing whether a company should sell its product exclusively online, organized by the best-case result opposed to the worst-case result
-Assume that you are training a new employee who will be in charge of answering the phone for your department.It's important that this employee present a good first impression to callers.Based on the material covered in your textbook, give this new employee five tips for answering the telephone professionally.Be sure to explain each tip and give examples where appropriate.

Accepted Answer

Student answers will vary but will inclu

Question 11

Jackson will be telling staff in his department about new equipment that will be installed soon.He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities.What should Jackson do when delivering his presentation?

Accepted Answer

A)  Be dynamic and entertaining, moving around and using large gestures. 
B)  Be warm, pleasant, and open; use lots of eye contact and smiles. 
C)  Save time at the end for audience questions. 
D)  Include humor, personal stories, and flashy visuals. 
A)  Be dynamic and entertaining, moving around and using large gestures. 
B)  Be warm, pleasant, and open; use lots of eye contact and smiles. 
C)  Save time at the end for audience questions. 
D)  Include humor, personal stories, and flashy visuals.

Question 12

During her presentation Candace said, Let me now review the two possible solutions we've discussed so far.She has used a verbal signpost to help her audience recognize the organization of and key points in her presentation.

Accepted Answer

A) True 
 B)False

Question 13

Reading an oral presentation

Accepted Answer

A)  is an effective technique for beginning speakers. 
B)  can be combined effectively with the memorization method to ensure that everything is covered. 
C)  allows feedback to be used to advantage. 
D)  causes the audience to lose confidence in the speaker's expertise. 
A)  is an effective technique for beginning speakers. 
B)  can be combined effectively with the memorization method to ensure that everything is covered. 
C)  allows feedback to be used to advantage. 
D)  causes the audience to lose confidence in the speaker's expertise.

Question 14

A key element in preparing your oral presentation is analyzing your ____________________, anticipating its reactions, and making appropriate adaptations.

Accepted Answer

The answer of A key element in preparing your oral...

Question 15

In the conclusion of the oral presentation, skilled speakers focus on what they want the audience to do, think, or remember.

Accepted Answer

A) True 
 B)False

Voice mail helps to eliminate time-zone barriers.

What is the best advice for making effective telephone calls?

The audience can be shown the organization and main points in an oral message by the speaker's use of verbal ____________________, such as previews, summaries, and transitions.

The two most powerful keys to audience comprehension and retention during a presentation are good organization and

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)

The most successful teams working on a written or oral presentation

You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience to be hostile toward your ideas.You should

One of the most effective strategies for reducing stage fright is to

Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides.

During her presentation Candace said, Let me now review the two possible solutions we've discussed so far.She has used a verbal signpost to help her audience recognize the organization of and key points in her presentation.

Reading an oral presentation

A key element in preparing your oral presentation is analyzing your ____________________, anticipating its reactions, and making appropriate adaptations.

In the conclusion of the oral presentation, skilled speakers focus on what they want the audience to do, think, or remember.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 14: Business Presentations

Voice mail helps to eliminate time-zone barriers.

What is the best advice for making effective telephone calls?

The audience can be shown the organization and main points in an oral message by the speaker's use of verbal ____________________, such as previews, summaries, and transitions.

The two most powerful keys to audience comprehension and retention during a presentation are good organization and

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)

The most successful teams working on a written or oral presentation

You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience to be hostile toward your ideas.You should

One of the most effective strategies for reducing stage fright is to

Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides.

During her presentation Candace said, Let me now review the two possible solutions we've discussed so far.She has used a verbal signpost to help her audience recognize the organization of and key points in her presentation.

Reading an oral presentation

A key element in preparing your oral presentation is analyzing your ____________________, anticipating its reactions, and making appropriate adaptations.

In the conclusion of the oral presentation, skilled speakers focus on what they want the audience to do, think, or remember.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters