Question 1

What is the best advice for receiving telephone calls professionally?

Accepted Answer

A)  When answering your telephone, identify yourself immediately. 
B)  Use No at the beginning of a sentence when needed to get your point across clearly. 
C)  When answering the phone for someone else, be completely honest about where the person is and when he or she will return. 
D)  When transferring a call, be sure to give the caller your extension in case he or she is disconnected. 
A)  When answering your telephone, identify yourself immediately. 
B)  Use No at the beginning of a sentence when needed to get your point across clearly. 
C)  When answering the phone for someone else, be completely honest about where the person is and when he or she will return. 
D)  When transferring a call, be sure to give the caller your extension in case he or she is disconnected.

Question 2

The best notes for oral presentations contain

Accepted Answer

A)  single words describing each major topic. 
B)  an entire paragraph describing each major topic. 
C)  a complete sentence or two introducing each major idea. 
D)  a complete word-for-word script of the speech. 
A)  single words describing each major topic. 
B)  an entire paragraph describing each major topic. 
C)  a complete sentence or two introducing each major idea. 
D)  a complete word-for-word script of the speech.

Question 3

A(n)____________________ audience is one that wants to take charge or to ridicule the speaker.

Accepted Answer

The answer of A(n)____________________ audience is one that wants to...

Question 4

The ____________________ of an oral presentation can be organized using such methods as chronology, geography/space, comparison/contrast, importance, and problem/solution.

Accepted Answer

The answer of The ____________________ of an oral presentation can...

Question 5

Good organization and intentional ____________________ are the two most powerful keys to audience comprehension and retention during an oral presentation.

Accepted Answer

The answer of Good organization and intentional ____________________ are the...

Question 6

To give an effective oral presentation, Ashley should

Accepted Answer

A)  present her first sentence from memory. 
B)  begin speaking immediately without pausing. 
C)  avoid any body movement. 
D)  speak quickly so she doesn't sound nervous. 
A)  present her first sentence from memory. 
B)  begin speaking immediately without pausing. 
C)  avoid any body movement. 
D)  speak quickly so she doesn't sound nervous.

Question 7

How you look, how you move, and how you speak can make or break your presentation.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is correct?

Accepted Answer

A)  Inexperienced speakers can effectively memorize an entire presentation. 
B)  Memorizing significant parts of an oral presentation can be dramatic and impressive. 
C)  Expert speakers know not to memorize any part of an oral presentation. 
D)  Memorizing an oral presentation eliminates the need for note cards. 
A)  Inexperienced speakers can effectively memorize an entire presentation. 
B)  Memorizing significant parts of an oral presentation can be dramatic and impressive. 
C)  Expert speakers know not to memorize any part of an oral presentation. 
D)  Memorizing an oral presentation eliminates the need for note cards.

Question 9

A good rule for preparing the text for each slide of your multimedia presentations is to

Accepted Answer

A)  use complete sentences for bulleted items. 
B)  avoid using visual elements along with your bullet points as this may confuse your listeners. 
C)  include no more than six bullets per screen and six words per bullet. 
D)  prepare a visual for every point and thought you want to convey in your presentation. 
A)  use complete sentences for bulleted items. 
B)  avoid using visual elements along with your bullet points as this may confuse your listeners. 
C)  include no more than six bullets per screen and six words per bullet. 
D)  prepare a visual for every point and thought you want to convey in your presentation.

Question 10

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package.What is the best advice for delivering your presentation?

Accepted Answer

A)  Include objective data and expert opinions. 
B)  Include humor, personal examples, and experiences. 
C)  Present both sides of the issue. 
D)  Be controlled and do nothing showy. 
A)  Include objective data and expert opinions. 
B)  Include humor, personal examples, and experiences. 
C)  Present both sides of the issue. 
D)  Be controlled and do nothing showy.

Question 11

You'll look more natural and comfortable if you come out from behind the podium when presenting.

Accepted Answer

A) True 
 B)False

Question 12

Good speakers are adept at building audience ____________________ by forming a bond with the audience and by entertaining as well as they inform.

Accepted Answer

The answer of Good speakers are adept at building audience...

Question 13

Stage ____________________ is commonly experienced by speakers and is caused when the body responds to a frightening situation with fight-or-flight syndrome.

Accepted Answer

The answer of Stage ____________________ is commonly experienced by speakers...

Question 14

Select the most accurate statement about designing multimedia presentations.

Accepted Answer

A)  Use dark text on a light background for computer presentations in darkened rooms. 
B)  Try to use animation and sound effects on almost every slide to keep your audience's attention. 
C)  Bold colors-blue, green, and purple-are best to highlight primary ideas. 
D)  If designing your presentation to post online as a self-contained file, use less text than if you were to deliver the slides orally. 
A)  Use dark text on a light background for computer presentations in darkened rooms. 
B)  Try to use animation and sound effects on almost every slide to keep your audience's attention. 
C)  Bold colors-blue, green, and purple-are best to highlight primary ideas. 
D)  If designing your presentation to post online as a self-contained file, use less text than if you were to deliver the slides orally.

Question 15

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

Accepted Answer

A)  collecting information. 
B)  organizing, writing, and revising. 
C)  editing, rehearsing, and evaluating. 
D)  planning the document or presentation. 
A)  collecting information. 
B)  organizing, writing, and revising. 
C)  editing, rehearsing, and evaluating. 
D)  planning the document or presentation.

Question 16

Leonard wants to give his audience handouts to help them remember the points he covers in his computer presentation.He should consider printing miniature versions of the slides, called speaker's notes, that he will use in his presentation.

Accepted Answer

A) True 
 B)False

Question 17

During a question-and-answer period at the end of an oral presentation, what type of audience would most likely require a moderator?

Accepted Answer

A)  Friendly audience 
B)  Neutral audience 
C)  Uninterested audience 
D)  Hostile audience 
A)  Friendly audience 
B)  Neutral audience 
C)  Uninterested audience 
D)  Hostile audience

Question 18

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.

Accepted Answer

A) True 
 B)False

Question 19

Team members should do everything possible to avoid conflict while working on team-based written and oral presentations.

Accepted Answer

A) True 
 B)False

Question 20

When you prepare your slides, translate the major headings in your presentation outline into titles for slides.Then build ____________________ points using short phrases.

Accepted Answer

The answer of When you prepare your slides, translate the...

What is the best advice for receiving telephone calls professionally?

The best notes for oral presentations contain

A(n)____________________ audience is one that wants to take charge or to ridicule the speaker.

The ____________________ of an oral presentation can be organized using such methods as chronology, geography/space, comparison/contrast, importance, and problem/solution.

Good organization and intentional ____________________ are the two most powerful keys to audience comprehension and retention during an oral presentation.

To give an effective oral presentation, Ashley should

How you look, how you move, and how you speak can make or break your presentation.

Which of the following is correct?

A good rule for preparing the text for each slide of your multimedia presentations is to

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package.What is the best advice for delivering your presentation?

You'll look more natural and comfortable if you come out from behind the podium when presenting.

Good speakers are adept at building audience ____________________ by forming a bond with the audience and by entertaining as well as they inform.

Stage ____________________ is commonly experienced by speakers and is caused when the body responds to a frightening situation with fight-or-flight syndrome.

Select the most accurate statement about designing multimedia presentations.

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

Leonard wants to give his audience handouts to help them remember the points he covers in his computer presentation.He should consider printing miniature versions of the slides, called speaker's notes, that he will use in his presentation.

During a question-and-answer period at the end of an oral presentation, what type of audience would most likely require a moderator?

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.

Team members should do everything possible to avoid conflict while working on team-based written and oral presentations.

When you prepare your slides, translate the major headings in your presentation outline into titles for slides.Then build ____________________ points using short phrases.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 14: Business Presentations

What is the best advice for receiving telephone calls professionally?

The best notes for oral presentations contain

A(n)____________________ audience is one that wants to take charge or to ridicule the speaker.

The ____________________ of an oral presentation can be organized using such methods as chronology, geography/space, comparison/contrast, importance, and problem/solution.

Good organization and intentional ____________________ are the two most powerful keys to audience comprehension and retention during an oral presentation.

To give an effective oral presentation, Ashley should

How you look, how you move, and how you speak can make or break your presentation.

Which of the following is correct?

A good rule for preparing the text for each slide of your multimedia presentations is to

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package.What is the best advice for delivering your presentation?

You'll look more natural and comfortable if you come out from behind the podium when presenting.

Good speakers are adept at building audience ____________________ by forming a bond with the audience and by entertaining as well as they inform.

Stage ____________________ is commonly experienced by speakers and is caused when the body responds to a frightening situation with fight-or-flight syndrome.

Select the most accurate statement about designing multimedia presentations.

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

Leonard wants to give his audience handouts to help them remember the points he covers in his computer presentation.He should consider printing miniature versions of the slides, called speaker's notes, that he will use in his presentation.

During a question-and-answer period at the end of an oral presentation, what type of audience would most likely require a moderator?

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.

Team members should do everything possible to avoid conflict while working on team-based written and oral presentations.

When you prepare your slides, translate the major headings in your presentation outline into titles for slides.Then build ____________________ points using short phrases.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters