Exam 2: Business Process

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization.

(True/False)

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Question 21

Budgeting is a ___________ facing process.

(Short Answer)

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Question 22

Which of the following is a customer facing process?

(Multiple Choice)

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Question 23

Strategic planning is a customer facing business process.

(True/False)

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Question 24

Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?

(Multiple Choice)

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Question 25

Which of the following is not one of the three key steps involved in business process improvement?

(Multiple Choice)

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Question 26

________________ facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

(Short Answer)

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Question 27

Differentiate between customer facing processes and business facing processes.

(Essay)

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Question 28

A business ____________ is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

(Short Answer)

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Question 29

A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

(Short Answer)

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Question 30

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:

(Multiple Choice)

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Question 31

A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:

(Multiple Choice)

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Question 32

Describe business processes and their importance to an organization.

(Essay)

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Question 33

Which of the following represent the managerial approach to reengineering projects?

(Multiple Choice)

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Question 34

What is the continuous process improvement model?

(Multiple Choice)

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Question 35

Business process reengineering is the analysis and redesign of _________ within and between enterprises.

(Short Answer)

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Question 36

What is a customer facing process?

(Multiple Choice)

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Question 37

Business process modeling (or __________) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence.

(Short Answer)

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Question 38

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

(True/False)

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Question 39

Which of the following is not a business process term?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 40

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization.

Budgeting is a ___________ facing process.

Which of the following is a customer facing process?

Strategic planning is a customer facing business process.

Which of the following is not a criterion to determine the importance of a process for reengineering practitioners?

Which of the following is not one of the three key steps involved in business process improvement?

________________ facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

Differentiate between customer facing processes and business facing processes.

A business ____________ is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Business process modeling (or mapping) is the activity of creating a detailed flow chart or process map of a work process showing:

A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:

Describe business processes and their importance to an organization.

Which of the following represent the managerial approach to reengineering projects?

What is the continuous process improvement model?

Business process reengineering is the analysis and redesign of _________ within and between enterprises.

What is a customer facing process?

Business process modeling (or __________) is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence.

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Which of the following is not a business process term?

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