Question 1

The General Agreement on Tariffs and Trade (GATT)promotes open trade globally.

Accepted Answer

A) True 
 B)False

Question 2

The number of foreign-born persons in the United States is decreasing.

Accepted Answer

A) True 
 B)False

Question 3

One attitude needed to achieve intercultural competence is ____________________, which requires us to support others positively with head nods, eye contact, facial expressions, and physical proximity.

Accepted Answer

The answer of One attitude needed to achieve intercultural competence...

Question 4

Communicators in ____________________-context cultures, such as those in Japan, China, and Arab countries, pay attention to more than the words spoken.They emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

Accepted Answer

The answer of Communicators in ____________________-context cultures, such as those...

Question 5

New transportation and information technologies are important factors in the increase in globalization.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following trade agreements created the largest and richest free-trade region on earth?

Accepted Answer

A)  General Agreement on Tariffs and Trade (GATT) 
B)  World Trade Organization (WTO) 
C)  European Free Trade Association (EFT
A)  
D)  North American Free Trade Agreement (NAFT
A)  
A)  General Agreement on Tariffs and Trade (GATT) 
B)  World Trade Organization (WTO) 
C)  European Free Trade Association (EFT
A)  
D)  North American Free Trade Agreement (NAFT
A)

Question 7

Emma runs a small business and wants to improve communication among her increasingly diverse staff.Which of the following should she do?

Accepted Answer

A)  Consider having employees take part in diversity awareness training. 
B)  Start learning more about her own culture. 
C)  Encourage differences because sameness can foster groupthink. 
D)  All of these choices 
A)  Consider having employees take part in diversity awareness training. 
B)  Start learning more about her own culture. 
C)  Encourage differences because sameness can foster groupthink. 
D)  All of these choices

Question 8

You are writing a letter to a potential customer in Greece.Which of the following should you include in your letter?

Accepted Answer

A)  Clichés such as the buck stops here because the Greek appreciate American sayings 
B)  Abbreviations such as DBA to make your letter as concise as possible 
C)  Weights and measures written it the metric system 
D)  Slang such as This is a really hot idea to sound more approachable 
A)  Clichés such as the buck stops here because the Greek appreciate American sayings 
B)  Abbreviations such as DBA to make your letter as concise as possible 
C)  Weights and measures written it the metric system 
D)  Slang such as This is a really hot idea to sound more approachable

Question 9

Which of the following are most likely to be uncomfortable with silence and impatient with delays?

Accepted Answer

A)  Mexicans 
B)  Americans 
C)  Arabs 
D)  Japanese 
A)  Mexicans 
B)  Americans 
C)  Arabs 
D)  Japanese

Question 10

Which of the following statements about diversity in the workplace is most accurate?

Accepted Answer

A)  Diversity in the workplace is measured solely by the race and gender of employees. 
B)  The domestic workforce in North America is become less diverse. 
C)  Advances in technology are allowing more physically challenged people to join the workforce. 
D)  The number of older workers is expected to decrease dramatically as more employees are choosing to retire early. 
A)  Diversity in the workplace is measured solely by the race and gender of employees. 
B)  The domestic workforce in North America is become less diverse. 
C)  Advances in technology are allowing more physically challenged people to join the workforce. 
D)  The number of older workers is expected to decrease dramatically as more employees are choosing to retire early.

Question 11

Ildiko is a low-context communicator.She is likely to value group membership.

Accepted Answer

A) True 
 B)False

Question 12

The same letter, date, and number formats are used throughout the world.

Accepted Answer

A) True 
 B)False

Question 13

Culture teaches people how to behave.

Accepted Answer

A) True 
 B)False

Question 14

Select the most accurate statement about culture.

Accepted Answer

A)  Culture is a subject that is usually taught in elementary school. 
B)  Cultural attitudes are not learned until adulthood. 
C)  We can expect to deal well with those from another culture without having to adopt new attitudes. 
D)  Culture is shaped by attitudes learned in childhood and later internalized in adulthood. 
A)  Culture is a subject that is usually taught in elementary school. 
B)  Cultural attitudes are not learned until adulthood. 
C)  We can expect to deal well with those from another culture without having to adopt new attitudes. 
D)  Culture is shaped by attitudes learned in childhood and later internalized in adulthood.

Question 15

Brianna is having a conversation with a client from Poland and notices that her client is struggling to express an idea in English.She should help the client by finishing the sentence for him.

Accepted Answer

A) True 
 B)False

Question 16

When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about context is least accurate?

Accepted Answer

A)  Context is probably the most important cultural dimension and also the most difficult to define. 
B)  Context refers to the stimuli, environment, or ambience surrounding an event. 
C)  The cultural anthropologist Edward T. Hall developed the concept of context. 
D)  No one has attempted to classify countries according to context. 
A)  Context is probably the most important cultural dimension and also the most difficult to define. 
B)  Context refers to the stimuli, environment, or ambience surrounding an event. 
C)  The cultural anthropologist Edward T. Hall developed the concept of context. 
D)  No one has attempted to classify countries according to context.

Question 18

To succeed in a global market, business communicators need to become more aware of their own culture and how it differs from others.

Accepted Answer

A) True 
 B)False

Question 19

Customers prefer to deal with companies with diverse employees who respect customers' values and reflect the diverse makeup of these customers.

Accepted Answer

A) True 
 B)False

Question 20

Elizabeth is writing to an Asian businessperson; she should avoid using idioms, figurative clichés, acronyms, jargon, and ____________________, such as don't, here's, and I'm.

Accepted Answer

The answer of Elizabeth is writing to an Asian businessperson;...

The General Agreement on Tariffs and Trade (GATT)promotes open trade globally.

The number of foreign-born persons in the United States is decreasing.

One attitude needed to achieve intercultural competence is ____________________, which requires us to support others positively with head nods, eye contact, facial expressions, and physical proximity.

Communicators in ____________________-context cultures, such as those in Japan, China, and Arab countries, pay attention to more than the words spoken.They emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

New transportation and information technologies are important factors in the increase in globalization.

Which of the following trade agreements created the largest and richest free-trade region on earth?

Emma runs a small business and wants to improve communication among her increasingly diverse staff.Which of the following should she do?

You are writing a letter to a potential customer in Greece.Which of the following should you include in your letter?

Which of the following are most likely to be uncomfortable with silence and impatient with delays?

Which of the following statements about diversity in the workplace is most accurate?

Ildiko is a low-context communicator.She is likely to value group membership.

The same letter, date, and number formats are used throughout the world.

Culture teaches people how to behave.

Select the most accurate statement about culture.

Brianna is having a conversation with a client from Poland and notices that her client is struggling to express an idea in English.She should help the client by finishing the sentence for him.

When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.

Which of the following statements about context is least accurate?

To succeed in a global market, business communicators need to become more aware of their own culture and how it differs from others.

Customers prefer to deal with companies with diverse employees who respect customers' values and reflect the diverse makeup of these customers.

Elizabeth is writing to an Asian businessperson; she should avoid using idioms, figurative clichés, acronyms, jargon, and ____________________, such as don't, here's, and I'm.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 3: Intercultural Communication

The General Agreement on Tariffs and Trade (GATT)promotes open trade globally.

The number of foreign-born persons in the United States is decreasing.

One attitude needed to achieve intercultural competence is ____________________, which requires us to support others positively with head nods, eye contact, facial expressions, and physical proximity.

Communicators in ____________________-context cultures, such as those in Japan, China, and Arab countries, pay attention to more than the words spoken.They emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

New transportation and information technologies are important factors in the increase in globalization.

Which of the following trade agreements created the largest and richest free-trade region on earth?

Emma runs a small business and wants to improve communication among her increasingly diverse staff.Which of the following should she do?

You are writing a letter to a potential customer in Greece.Which of the following should you include in your letter?

Which of the following are most likely to be uncomfortable with silence and impatient with delays?

Which of the following statements about diversity in the workplace is most accurate?

Ildiko is a low-context communicator.She is likely to value group membership.

The same letter, date, and number formats are used throughout the world.

Culture teaches people how to behave.

Select the most accurate statement about culture.

Brianna is having a conversation with a client from Poland and notices that her client is struggling to express an idea in English.She should help the client by finishing the sentence for him.

When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.

Which of the following statements about context is least accurate?

To succeed in a global market, business communicators need to become more aware of their own culture and how it differs from others.

Customers prefer to deal with companies with diverse employees who respect customers' values and reflect the diverse makeup of these customers.

Elizabeth is writing to an Asian businessperson; she should avoid using idioms, figurative clichés, acronyms, jargon, and ____________________, such as don't, here's, and I'm.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters