Question 1

Verbal skills in another culture are more difficult to master than nonverbal skills.

Accepted Answer

A) True 
 B)False

Question 2

A(n)____________________ is an oversimplified behavioral pattern applied uncritically to groups.

Accepted Answer

The answer of A(n)____________________ is an oversimplified behavioral pattern applied...

Question 3

Three processes or attitudes effective in achieving intercultural competence are descriptiveness, nonjudgmentalism, and supportiveness.

Accepted Answer

A) True 
 B)False

Question 4

A businessperson from the United States was introduced to an executive from another country, and the businessperson immediately began calling him by his first name without being invited to do so.The executive might be particularly offended if he is from which country?

Accepted Answer

A)  France 
B)  United States 
C)  Canada 
D)  All of these choices 
A)  France 
B)  United States 
C)  Canada 
D)  All of these choices

Question 5

Communicators in low-context cultures

Accepted Answer

A)  often imply conclusions rather than directly stating them. 
B)  tend to be logical, analytical, and action oriented. 
C)  tend to be intuitive and contemplative. 
D)  emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting. 
A)  often imply conclusions rather than directly stating them. 
B)  tend to be logical, analytical, and action oriented. 
C)  tend to be intuitive and contemplative. 
D)  emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

Question 6

Jing-Ying places great value on the posture, voice inflection, gestures, and facial expressions of employees within the workplace.She is most likely part of a(n)____ culture.

Accepted Answer

A)  low-context 
B)  linear logic 
C)  high-context 
D)  analytical 
A)  low-context 
B)  linear logic 
C)  high-context 
D)  analytical

Question 7

Because she knows that saving ____________________ is an important value in her Japanese counterpart's culture, Jill understands why her Japanese colleague avoids saying no to her offer.

Accepted Answer

The answer of Because she knows that saving ____________________ is...

Question 8

Sophia is writing a business letter to a French client.What should she do as she prepares the letter?

Accepted Answer

A)  Use the same writing style and tone typically used in her organization. 
B)  Use longer sentences and paragraphs to make her letter look more formal. 
C)  Add humor to her letter to make her client feel comfortable. 
D)  Use correct grammar and conventional punctuation. 
A)  Use the same writing style and tone typically used in her organization. 
B)  Use longer sentences and paragraphs to make her letter look more formal. 
C)  Add humor to her letter to make her client feel comfortable. 
D)  Use correct grammar and conventional punctuation.

Question 9

Define ethnocentrism and explain its effect on global business.What can be done to overcome ethnocentrism?

Accepted Answer

Student answers will vary.
The belief in

Question 10

What is the best advice for an American businessperson who is traveling to Hungary on business?

Accepted Answer

A)  Wait until you finish a complete explanation, no matter how long it is, before requesting feedback. 
B)  Be wary of smiling because it can be misinterpreted in some cultures. 
C)  Follow up oral negotiations and agreements in writing. 
D)  If your Hungarian colleague is having trouble finishing a sentence, show consideration by finishing it for him or her. 
A)  Wait until you finish a complete explanation, no matter how long it is, before requesting feedback. 
B)  Be wary of smiling because it can be misinterpreted in some cultures. 
C)  Follow up oral negotiations and agreements in writing. 
D)  If your Hungarian colleague is having trouble finishing a sentence, show consideration by finishing it for him or her.

Question 11

Select the least accurate statement about culture.

Accepted Answer

A)  Culture is not something we're born with; it's something we're taught. 
B)  Culture can be both visible and invisible. 
C)  The rules in any culture are inherently logical. 
D)  Because cultural norms are so deep-seated, they almost never change. 
A)  Culture is not something we're born with; it's something we're taught. 
B)  Culture can be both visible and invisible. 
C)  The rules in any culture are inherently logical. 
D)  Because cultural norms are so deep-seated, they almost never change.

Question 12

Many of the world's industrialized countries have formally agreed to a new global treaty that bans the practice of bribery of foreign government officials.What organization promoted this treaty?

Accepted Answer

A)  Central Intelligence Agency 
B)  World Trade Organization 
C)  Organization for Economic Cooperation and Development 
D)  Ministry of Industry and Trade 
A)  Central Intelligence Agency 
B)  World Trade Organization 
C)  Organization for Economic Cooperation and Development 
D)  Ministry of Industry and Trade

Question 13

Kenichi was born in Japan and works for a large corporation there.Which of the following is most likely?

Accepted Answer

A)  Kenichi doesn't pay a lot of attention to tradition, ceremony, and social rules. 
B)  Kenichi's office is located two floors above his boss's office. 
C)  Kenichi has no problem speaking up and telling his boss when he disagrees. 
D)  Kenichi shows great deference to his boss because of his boss's position, seniority, and age. 
A)  Kenichi doesn't pay a lot of attention to tradition, ceremony, and social rules. 
B)  Kenichi's office is located two floors above his boss's office. 
C)  Kenichi has no problem speaking up and telling his boss when he disagrees. 
D)  Kenichi shows great deference to his boss because of his boss's position, seniority, and age.

Question 14

Companies that set aside time and resources to cultivate and capitalize on diversity will suffer fewer discrimination lawsuits, fewer union clashes, and less government regulatory action.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

Accepted Answer

A)  We'd like to know whether you're available to meet next month. 
B)  Please get back to me ASAP to set up our meeting. 
C)  This agreement between our two companies should be a slam dunk. 
D)  We look forward to meeting with you next month. 
A)  We'd like to know whether you're available to meet next month. 
B)  Please get back to me ASAP to set up our meeting. 
C)  This agreement between our two companies should be a slam dunk. 
D)  We look forward to meeting with you next month.

Question 16

How are new communication technologies used to promote globalization?

Accepted Answer

A)  Advancements in communications have made markets and jobs more accessible. 
B)  High-speed, high-capacity, and relatively low-cost communications have made geographical location virtually irrelevant for many activities and services. 
C)  The Web permits instantaneous oral and written communication across time zones and continents. 
D)  All of these choices 
A)  Advancements in communications have made markets and jobs more accessible. 
B)  High-speed, high-capacity, and relatively low-cost communications have made geographical location virtually irrelevant for many activities and services. 
C)  The Web permits instantaneous oral and written communication across time zones and continents. 
D)  All of these choices

Question 17

Only North American companies have adopted ethics codes.

Accepted Answer

A) True 
 B)False

Question 18

Communicators in high-context cultures

Accepted Answer

A)  are more likely to be intuitive and contemplative. 
B)  assume that listeners know very little and must be told practically everything. 
C)  tend to be logical, analytical, and action oriented. 
D)  are likely to take words literally. 
A)  are more likely to be intuitive and contemplative. 
B)  assume that listeners know very little and must be told practically everything. 
C)  tend to be logical, analytical, and action oriented. 
D)  are likely to take words literally.

Question 19

Which of the following statements most accurately describes diversity in the workplace?

Accepted Answer

A)  A diverse staff tends to have difficulties reading trends and responding to customers in local and world markets. 
B)  Teams made up of diverse members are better equipped than homogeneous teams to create products that diverse consumers want. 
C)  Diversity in the workplace often leads to lower productivity and worse employee morale. 
D)  Teams with diverse members often find it more difficult than homogeneous teams to solve problems. 
A)  A diverse staff tends to have difficulties reading trends and responding to customers in local and world markets. 
B)  Teams made up of diverse members are better equipped than homogeneous teams to create products that diverse consumers want. 
C)  Diversity in the workplace often leads to lower productivity and worse employee morale. 
D)  Teams with diverse members often find it more difficult than homogeneous teams to solve problems.

Question 20

Gerry will be attending a professional conference in Taiwan.What should he do to try to enhance oral communication with his colleagues?

Accepted Answer

A)  Assume that his colleagues will speak English well because it is so widely used around the world. 
B)  Learn how to speak Taiwanese fluently. 
C)  Use slang and jargon to appear more approachable. 
D)  Listen without interrupting. 
A)  Assume that his colleagues will speak English well because it is so widely used around the world. 
B)  Learn how to speak Taiwanese fluently. 
C)  Use slang and jargon to appear more approachable. 
D)  Listen without interrupting.

Verbal skills in another culture are more difficult to master than nonverbal skills.

A(n)____________________ is an oversimplified behavioral pattern applied uncritically to groups.

Three processes or attitudes effective in achieving intercultural competence are descriptiveness, nonjudgmentalism, and supportiveness.

A businessperson from the United States was introduced to an executive from another country, and the businessperson immediately began calling him by his first name without being invited to do so.The executive might be particularly offended if he is from which country?

Communicators in low-context cultures

Jing-Ying places great value on the posture, voice inflection, gestures, and facial expressions of employees within the workplace.She is most likely part of a(n)____ culture.

Because she knows that saving ____________________ is an important value in her Japanese counterpart's culture, Jill understands why her Japanese colleague avoids saying no to her offer.

Sophia is writing a business letter to a French client.What should she do as she prepares the letter?

Define ethnocentrism and explain its effect on global business.What can be done to overcome ethnocentrism?

What is the best advice for an American businessperson who is traveling to Hungary on business?

Select the least accurate statement about culture.

Many of the world's industrialized countries have formally agreed to a new global treaty that bans the practice of bribery of foreign government officials.What organization promoted this treaty?

Kenichi was born in Japan and works for a large corporation there.Which of the following is most likely?

Companies that set aside time and resources to cultivate and capitalize on diversity will suffer fewer discrimination lawsuits, fewer union clashes, and less government regulatory action.

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

How are new communication technologies used to promote globalization?

Only North American companies have adopted ethics codes.

Communicators in high-context cultures

Which of the following statements most accurately describes diversity in the workplace?

Gerry will be attending a professional conference in Taiwan.What should he do to try to enhance oral communication with his colleagues?

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 3: Intercultural Communication

Verbal skills in another culture are more difficult to master than nonverbal skills.

A(n)____________________ is an oversimplified behavioral pattern applied uncritically to groups.

Three processes or attitudes effective in achieving intercultural competence are descriptiveness, nonjudgmentalism, and supportiveness.

A businessperson from the United States was introduced to an executive from another country, and the businessperson immediately began calling him by his first name without being invited to do so.The executive might be particularly offended if he is from which country?

Communicators in low-context cultures

Jing-Ying places great value on the posture, voice inflection, gestures, and facial expressions of employees within the workplace.She is most likely part of a(n)____ culture.

Because she knows that saving ____________________ is an important value in her Japanese counterpart's culture, Jill understands why her Japanese colleague avoids saying no to her offer.

Sophia is writing a business letter to a French client.What should she do as she prepares the letter?

Define ethnocentrism and explain its effect on global business.What can be done to overcome ethnocentrism?

What is the best advice for an American businessperson who is traveling to Hungary on business?

Select the least accurate statement about culture.

Many of the world's industrialized countries have formally agreed to a new global treaty that bans the practice of bribery of foreign government officials.What organization promoted this treaty?

Kenichi was born in Japan and works for a large corporation there.Which of the following is most likely?

Companies that set aside time and resources to cultivate and capitalize on diversity will suffer fewer discrimination lawsuits, fewer union clashes, and less government regulatory action.

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

How are new communication technologies used to promote globalization?

Only North American companies have adopted ethics codes.

Communicators in high-context cultures

Which of the following statements most accurately describes diversity in the workplace?

Gerry will be attending a professional conference in Taiwan.What should he do to try to enhance oral communication with his colleagues?

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters