Exam 9: Process Improvement and Six Sigma

According to Kepner and Tregoe,a problem is a deviation between what should be happening and what actually is happening that is important enough to make someone think the deviation ought to be corrected.

To provide a more detailed analysis of the picking operation,the 50 individual times recorded for picking orders were plotted on the:

In the context of the DMAIC process,_____ provide a broad overview of the key elements in the process and help to explain who is the process owner,how inputs are acquired,who the process serves,and how it adds value.

Balancing quality costs against expected revenue gains has become known as:

A _____ defines the project,its objectives,and deliverables,and represents a contract between the project team and the sponsor.

The fundamental premise of PDSA cycle is that improvement comes from the application of knowledge.

Order BZ-34265 began the "check order" activity at 1:35 P.M and finished at 2:03 P.M.The completion time for this activity is _____.

The _____ is a simple adaptation of the scientific method for process improvement.

What are the three major efforts currently addressed by the consortium of the four Milwaukee-based organizations committed to improving patient safety?

The "define" phase of the DMAIC process focuses on understanding process performance and collecting the data necessary for analysis.

Toyota created a unique tool,called the _____,to succinctly consolidate and visualize information for identifying and solving quality problems.

Compared to lean tools,Six Sigma tools are more intuitive and easier to apply by anybody in the workplace

Which of the following is a major drawback of the bottom-up approach to Six Sigma projects?

List the steps followed in the creative problem-solving strategy pioneered by Alex Osborn.

The "plan" stage in the PDSA cycle involves determining whether the trial plan is working correctly by evaluating the results.

Which of the following is the most widely-known process improvement methodology used in Six Sigma?

What are the various factors that should be considered when selecting a six sigma project?

In which of the following stages of the PDSA cycle,the improvements become standardized and the final plan is implemented as a "current best practice" and communicated throughout the organization?

Six Sigma methods are most applicable to conformance problems because the processes that create the problems can be easily identified,measured,analyzed,and changed.

Which of the following stages of the FADE approach focuses on creating a solution and implementation plan along with documentation to explain and justify recommendations to management who must allocate the resources?