Question 1

Innovation,customer satisfaction,efficiency,and _____ are central to American Honda's success.

Accepted Answer

A) branding 
B) marketing 
C) advertising 
D) positioning 
A) branding 
B) marketing 
C) advertising 
D) positioning A

Question 2

According to Hackman and Oldham's work design model,"experienced meaningfulness" is a psychological state that refers to the need of workers to:

Accepted Answer

A) be accountable for the quality and quantity of work produced. 
B) know how their work is evaluated and the results of evaluation. 
C) obtain information about the accuracy of their performance on a timely basis. 
D) have the feeling that their work is a significant contribution to the organization and the society. 
A) be accountable for the quality and quantity of work produced. 
B) know how their work is evaluated and the results of evaluation. 
C) obtain information about the accuracy of their performance on a timely basis. 
D) have the feeling that their work is a significant contribution to the organization and the society. D

Question 3

An organization that has a strategic orientation to human resource management will:

Accepted Answer

A) focus on short-term immediate needs rather than future needs. 
B) rely on proven approaches in designing and implementing policies and procedures. 
C) adapt to changing business needs through innovative programs and systems. 
D) focus on responding to stated needs of the organization rather than predicting unstated needs. 
A) focus on short-term immediate needs rather than future needs. 
B) rely on proven approaches in designing and implementing policies and procedures. 
C) adapt to changing business needs through innovative programs and systems. 
D) focus on responding to stated needs of the organization rather than predicting unstated needs. C

Question 4

According to Hackman and Oldham work design model,a job is said to have high _____ if it permits workers freedom,independence,and authority to exercise personal control over the work.

Accepted Answer

A) autonomy 
B) task identity 
C) task significance 
D) skill variety 
A) autonomy 
B) task identity 
C) task significance 
D) skill variety

Question 5

According to Herzberg's Two-Factor theory,which of the following factors is an example of a motivational factor?

Accepted Answer

A) Nature of work 
B) Adequate pay 
C) Safe working environment 
D) Reasonable level of job security 
A) Nature of work 
B) Adequate pay 
C) Safe working environment 
D) Reasonable level of job security

Question 6

Herzberg's Two-Factor theory states that factors such as safe working environment,adequate pay,and a reasonable level of job security are effective in motivating employees to work harder.

Accepted Answer

A) True 
 B)False

Question 7

Ergo Industries,which manufactures automotive parts,had taken various measures to improve the quality of the products.The product-line managers at the company had the authority to stop production if they found the components to be defective without the approval of the senior management in the company and take measures to resolve the issue.This authority motivated the managers to perform their jobs better.According to Hackman and Oldham work design model,which of the following core job characteristics is influencing the performance of managers in the above scenario?

Accepted Answer

A) Skill variety 
B) Autonomy 
C) Task identity 
D) Task significance 
A) Skill variety 
B) Autonomy 
C) Task identity 
D) Task significance

Question 8

What is the goal of the final phase of American Honda's three-phase learning model?

Accepted Answer

The goal of the final phase of the three

Question 9

Job enlargement is a work design approach that motivates employees by giving them more authority,responsibility,and autonomy rather than simply more or different work to do.

Accepted Answer

A) True 
 B)False

Question 10

List some of the advantages offered by teamwork.

Accepted Answer

Some of the advantages offered by teamwo

Question 11

_____ is an approach to work design that improves a worker's job by including several tasks rather than one single,low-level task.

Accepted Answer

A) Job enrichment 
B) Job rotation 
C) Job enlargement 
D) Skill variety 
A) Job enrichment 
B) Job rotation 
C) Job enlargement 
D) Skill variety

Question 12

In the adjourning stage of a team's life cycle,the team members cooperate with each other to solve problems and complete the goals of their assigned work.

Accepted Answer

A) True 
 B)False

Question 13

_____ refers to an organization's ability to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers,including the ability to meet seasonal and varying demands.

Accepted Answer

A) Workforce engagement 
B) Workforce capacity 
C) Employee involvement 
D) Workforce capability 
A) Workforce engagement 
B) Workforce capacity 
C) Employee involvement 
D) Workforce capability

Question 14

What advantages does employee engagement offer to an organization over traditional management practices?

Accepted Answer

Employee engagement offers many advantag

Question 15

According to the "engagement index" created by Gallup,employees who fall under the category of "not-engaged employees" undermine what their engaged coworkers accomplish.

Accepted Answer

A) True 
 B)False

Question 16

A food manufacturing company motivates its employees to perform well by giving them more responsibilities and authority to make decisions.The company believes that giving more authority to employees makes them more dedicated and committed to their work.Which of the following terms best describes this approach to job design?

Accepted Answer

A) Job enlargement 
B) Task identity 
C) Job rotation 
D) Job enrichment 
A) Job enlargement 
B) Task identity 
C) Job rotation 
D) Job enrichment

Question 17

The term "employee involvement" refers to:

Accepted Answer

A) the art of creating conditions that allow all employees to complete their work,at their own peak level of efficiency. 
B) an organization's ability to ensure sufficient staffing levels to accomplish its work processes in order to meet seasonal and varying demands. 
C) how employees are organized in formal and informal units,such as departments and teams,within an organization. 
D) any activity by which employees participate in work-related decisions and improvement activities with the objective of improving their motivation. 
A) the art of creating conditions that allow all employees to complete their work,at their own peak level of efficiency. 
B) an organization's ability to ensure sufficient staffing levels to accomplish its work processes in order to meet seasonal and varying demands. 
C) how employees are organized in formal and informal units,such as departments and teams,within an organization. 
D) any activity by which employees participate in work-related decisions and improvement activities with the objective of improving their motivation.

Question 18

Management teams are specially empowered work teams whose members gather to solve a specific problem and then disband.

Accepted Answer

A) True 
 B)False

Question 19

Nathan,a sales manager at a consumer electronics company,motivated his sales executives by providing them regular inputs on their performance and also on what is expected of them from the company.The team had also developed a system through which the sales persons could analyze their performance based on customers' comments.According to Hackman and Oldham work design model,which of the following core job characteristics is motivating the employees to perform better in the above scenario?

Accepted Answer

A) Autonomy 
B) Task identity 
C) Task significance 
D) Feedback from the job 
A) Autonomy 
B) Task identity 
C) Task significance 
D) Feedback from the job

Question 20

The workforce management system proposed by Frederick Taylor failed to improve productivity in organizations.

Accepted Answer

A) True 
 B)False

Innovation,customer satisfaction,efficiency,and _____ are central to American Honda's success.

According to Hackman and Oldham's work design model,"experienced meaningfulness" is a psychological state that refers to the need of workers to:

An organization that has a strategic orientation to human resource management will:

According to Hackman and Oldham work design model,a job is said to have high _____ if it permits workers freedom,independence,and authority to exercise personal control over the work.

According to Herzberg's Two-Factor theory,which of the following factors is an example of a motivational factor?

Herzberg's Two-Factor theory states that factors such as safe working environment,adequate pay,and a reasonable level of job security are effective in motivating employees to work harder.

What is the goal of the final phase of American Honda's three-phase learning model?

Job enlargement is a work design approach that motivates employees by giving them more authority,responsibility,and autonomy rather than simply more or different work to do.

List some of the advantages offered by teamwork.

_____ is an approach to work design that improves a worker's job by including several tasks rather than one single,low-level task.

In the adjourning stage of a team's life cycle,the team members cooperate with each other to solve problems and complete the goals of their assigned work.

_____ refers to an organization's ability to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers,including the ability to meet seasonal and varying demands.

What advantages does employee engagement offer to an organization over traditional management practices?

According to the "engagement index" created by Gallup,employees who fall under the category of "not-engaged employees" undermine what their engaged coworkers accomplish.

The term "employee involvement" refers to:

Management teams are specially empowered work teams whose members gather to solve a specific problem and then disband.

The workforce management system proposed by Frederick Taylor failed to improve productivity in organizations.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 4: Workforce Focus

Innovation,customer satisfaction,efficiency,and _____ are central to American Honda's success.

According to Hackman and Oldham's work design model,"experienced meaningfulness" is a psychological state that refers to the need of workers to:

An organization that has a strategic orientation to human resource management will:

According to Hackman and Oldham work design model,a job is said to have high _____ if it permits workers freedom,independence,and authority to exercise personal control over the work.

According to Herzberg's Two-Factor theory,which of the following factors is an example of a motivational factor?

Herzberg's Two-Factor theory states that factors such as safe working environment,adequate pay,and a reasonable level of job security are effective in motivating employees to work harder.

What is the goal of the final phase of American Honda's three-phase learning model?

Job enlargement is a work design approach that motivates employees by giving them more authority,responsibility,and autonomy rather than simply more or different work to do.

List some of the advantages offered by teamwork.

_____ is an approach to work design that improves a worker's job by including several tasks rather than one single,low-level task.

In the adjourning stage of a team's life cycle,the team members cooperate with each other to solve problems and complete the goals of their assigned work.

_____ refers to an organization's ability to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers,including the ability to meet seasonal and varying demands.

What advantages does employee engagement offer to an organization over traditional management practices?

According to the "engagement index" created by Gallup,employees who fall under the category of "not-engaged employees" undermine what their engaged coworkers accomplish.

The term "employee involvement" refers to:

Management teams are specially empowered work teams whose members gather to solve a specific problem and then disband.

The workforce management system proposed by Frederick Taylor failed to improve productivity in organizations.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters