Question 1

The most common approach to assess worker perceptions and satisfaction is through a formal survey.

Accepted Answer

A) True 
 B)False

Question 2

Organizations can assess worker satisfaction by:

Accepted Answer

A) measuring the improvements in team selection and planning processes. 
B) analyzing data related to time taken by the management team to respond to employee suggestions,and the number of suggestions implemented. 
C) assessing the employee understanding of problem-solving approaches and the frequency of use of quality improvement tools by the employees. 
D) conducting a formal survey that includes questions regarding quality of worklife,teamwork,opportunities and training provided,and leadership. 
A) measuring the improvements in team selection and planning processes. 
B) analyzing data related to time taken by the management team to respond to employee suggestions,and the number of suggestions implemented. 
C) assessing the employee understanding of problem-solving approaches and the frequency of use of quality improvement tools by the employees. 
D) conducting a formal survey that includes questions regarding quality of worklife,teamwork,opportunities and training provided,and leadership.

Question 3

According to Herzberg's Two-Factor theory,which of the following factors is an example of a maintenance factor?

Accepted Answer

A) Recognition 
B) Advancement 
C) Safe working environment 
D) Achievement 
A) Recognition 
B) Advancement 
C) Safe working environment 
D) Achievement

Question 4

Which of the following is true of the job enlargement approach to work design?

Accepted Answer

A) It results in lower production costs and reduces fragmentation of jobs. 
B) It allows workers to learn several tasks by rotating them from one to another. 
C) It leads to lower product quality. 
D) It leads to lower worker satisfaction. 
A) It results in lower production costs and reduces fragmentation of jobs. 
B) It allows workers to learn several tasks by rotating them from one to another. 
C) It leads to lower product quality. 
D) It leads to lower worker satisfaction.

Question 5

Employee involvement (EI) refers to any activity by which employees participate in work-related decisions and improvement activities,with the objectives of tapping the creative energies of all employees and improving their motivation.

Accepted Answer

A) True 
 B)False

Question 6

Traditional hiring practices have been based on cognitive and technical rather than interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the final phase of American Honda's three-phase learning model.

Accepted Answer

In American Honda's three-phase learning

Question 8

According to Hackman and Oldham work design model,"skill variety" is a core job characteristic that refers to:

Accepted Answer

A) the degree to which the job gives the participants the feeling that they have a substantial impact on the organization or the world. 
B) the degree to which the job requires the worker to use a variety of talents. 
C) the degree to which the task permits freedom,independence,and personal control to be exercised over the work. 
D) the degree to which the worker can perceive the task as a whole,identifiable piece of work from start to finish. 
A) the degree to which the job gives the participants the feeling that they have a substantial impact on the organization or the world. 
B) the degree to which the job requires the worker to use a variety of talents. 
C) the degree to which the task permits freedom,independence,and personal control to be exercised over the work. 
D) the degree to which the worker can perceive the task as a whole,identifiable piece of work from start to finish.

Question 9

Which of the following is true regarding the employee suggestion system?

Accepted Answer

A) It decreases workforce flexibility. 
B) It leads to poor interpersonal relationships in the workplace. 
C) It leads to lower levels of motivation. 
D) It improves workers' reasoning ability and leads to higher levels of peer recognition. 
A) It decreases workforce flexibility. 
B) It leads to poor interpersonal relationships in the workplace. 
C) It leads to lower levels of motivation. 
D) It improves workers' reasoning ability and leads to higher levels of peer recognition.

Question 10

In a team's life cycle,the stage of _____ takes place when the issues of the previous stage have been worked out,and team members agree on roles,ground rules,and acceptable behavior when doing the work of the team.

Accepted Answer

A) performing 
B) norming 
C) storming 
D) forming 
A) performing 
B) norming 
C) storming 
D) forming

Question 11

Creating a culture for high performance begins with senior leadership's commitment to the workforce.

Accepted Answer

A) True 
 B)False

Question 12

The nominal group technique helps to achieve consensus among team members by providing a way to prioritize and focus on important project objectives during the project definition stage.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following practices will lead to effective recognition and rewarding of employees?

Accepted Answer

A) Tying rewards to immeasurable performance so that employees provide more attention to quality rather than quantity 
B) Giving individual rewards rather than team rewards because team rewards can ignore the contributions of individual employees to the team 
C) Rewarding behavior,not just results 
D) Rewarding employees only through cash rewards as money is the most important and effective motivating factor for most employees 
A) Tying rewards to immeasurable performance so that employees provide more attention to quality rather than quantity 
B) Giving individual rewards rather than team rewards because team rewards can ignore the contributions of individual employees to the team 
C) Rewarding behavior,not just results 
D) Rewarding employees only through cash rewards as money is the most important and effective motivating factor for most employees

Question 14

Strategic human resource management differs from traditional HR practices in that strategic human resource management:

Accepted Answer

A) views people as exploitable resources. 
B) focuses on long-term,current,and future needs. 
C) relies on proven approaches. 
D) responds only to stated needs for system development. 
A) views people as exploitable resources. 
B) focuses on long-term,current,and future needs. 
C) relies on proven approaches. 
D) responds only to stated needs for system development.

Question 15

Rational thinking skills have been successfully taught at American Honda for many years in a _____.

Accepted Answer

A) web-based training course 
B) purely instructor-led workshop version 
C) virtual workshop and forum 
D) self-paced,asynchronous training program 
A) web-based training course 
B) purely instructor-led workshop version 
C) virtual workshop and forum 
D) self-paced,asynchronous training program

Question 16

Empowerment,teamwork,and good working environment motivate employees intrinsically.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following types of teams in an organization is usually cross-functional?

Accepted Answer

A) Project team 
B) Self-managed team 
C) Natural work team 
D) Quality circle 
A) Project team 
B) Self-managed team 
C) Natural work team 
D) Quality circle

Question 18

As managerial roles shift from directing and controlling to coaching and facilitating,managers who deal with cross-functional problems,benefit more from horizontal movement rather than upward movement in narrow functional areas.

Accepted Answer

A) True 
 B)False

Question 19

In Hewitt's employee engagement framework,resources and processes fall under the _____ component.

Accepted Answer

A) people 
B) company practices 
C) work 
D) total rewards 
A) people 
B) company practices 
C) work 
D) total rewards

Question 20

How did the HR team at Hewitt Associates retain proficient CS representatives?

Accepted Answer

Hewitt Associates was losing CS talent a

The most common approach to assess worker perceptions and satisfaction is through a formal survey.

Organizations can assess worker satisfaction by:

According to Herzberg's Two-Factor theory,which of the following factors is an example of a maintenance factor?

Which of the following is true of the job enlargement approach to work design?

Employee involvement (EI) refers to any activity by which employees participate in work-related decisions and improvement activities,with the objectives of tapping the creative energies of all employees and improving their motivation.

Traditional hiring practices have been based on cognitive and technical rather than interpersonal skills.

Discuss the final phase of American Honda's three-phase learning model.

According to Hackman and Oldham work design model,"skill variety" is a core job characteristic that refers to:

Which of the following is true regarding the employee suggestion system?

In a team's life cycle,the stage of _____ takes place when the issues of the previous stage have been worked out,and team members agree on roles,ground rules,and acceptable behavior when doing the work of the team.

Creating a culture for high performance begins with senior leadership's commitment to the workforce.

The nominal group technique helps to achieve consensus among team members by providing a way to prioritize and focus on important project objectives during the project definition stage.

Which of the following practices will lead to effective recognition and rewarding of employees?

Strategic human resource management differs from traditional HR practices in that strategic human resource management:

Rational thinking skills have been successfully taught at American Honda for many years in a _____.

Empowerment,teamwork,and good working environment motivate employees intrinsically.

Which of the following types of teams in an organization is usually cross-functional?

As managerial roles shift from directing and controlling to coaching and facilitating,managers who deal with cross-functional problems,benefit more from horizontal movement rather than upward movement in narrow functional areas.

In Hewitt's employee engagement framework,resources and processes fall under the _____ component.

How did the HR team at Hewitt Associates retain proficient CS representatives?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 4: Workforce Focus

The most common approach to assess worker perceptions and satisfaction is through a formal survey.

Organizations can assess worker satisfaction by:

According to Herzberg's Two-Factor theory,which of the following factors is an example of a maintenance factor?

Which of the following is true of the job enlargement approach to work design?

Employee involvement (EI) refers to any activity by which employees participate in work-related decisions and improvement activities,with the objectives of tapping the creative energies of all employees and improving their motivation.

Traditional hiring practices have been based on cognitive and technical rather than interpersonal skills.

Discuss the final phase of American Honda's three-phase learning model.

According to Hackman and Oldham work design model,"skill variety" is a core job characteristic that refers to:

Which of the following is true regarding the employee suggestion system?

In a team's life cycle,the stage of _____ takes place when the issues of the previous stage have been worked out,and team members agree on roles,ground rules,and acceptable behavior when doing the work of the team.

Creating a culture for high performance begins with senior leadership's commitment to the workforce.

The nominal group technique helps to achieve consensus among team members by providing a way to prioritize and focus on important project objectives during the project definition stage.

Which of the following practices will lead to effective recognition and rewarding of employees?

Strategic human resource management differs from traditional HR practices in that strategic human resource management:

Rational thinking skills have been successfully taught at American Honda for many years in a _____.

Empowerment,teamwork,and good working environment motivate employees intrinsically.

Which of the following types of teams in an organization is usually cross-functional?

As managerial roles shift from directing and controlling to coaching and facilitating,managers who deal with cross-functional problems,benefit more from horizontal movement rather than upward movement in narrow functional areas.

In Hewitt's employee engagement framework,resources and processes fall under the _____ component.

How did the HR team at Hewitt Associates retain proficient CS representatives?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters