Exam 9: Process Improvement and Six Sigma

The term _____ is based on a statistical measure that equates to 3.4 or fewer errors or defects per million opportunities.

With respect to Pareto analysis,a Pareto _____ is one in which the characteristics observed are ordered from largest frequency to smallest.

Lean production approaches focus on the elimination of waste in all forms,including defects requiring rework.

An ultimate stretch goal of all organizations that adopt a Six Sigma philosophy is to have all critical processes,regardless of functional area,at a six-sigma level of capability.

With respect to 5S,which of the following Japanese terms refer to arranging materials and equipment so that they are easy to find and use?

The vertical axis on a run chart is the time scale.

American Express pioneered the concept of Six Sigma as an approach to measuring product and service quality.

DMAIC,a process improvement methodology bears a close resemblance to the creative problem solving process.

What was the reason found for the delay of the picking process by the brainstorming sessions of the team set up by the distribution center to reduce order processing time?

In the context of a Six Sigma team,green belts are full-time Six Sigma experts who are responsible for Six Sigma strategy,training,mentoring,deployment,and results.

A structured problem-solving approach to process improvement ensures that solutions are developed objectively,rather than based on opinions or rash judgments.

What step was taken by the team,set up by the distribution center,to reduce order processing time,to determine where the longest delays occurred in the order processing activities?

To provide a more detailed analysis of the picking operation,the team plotted the 50 individual times recorded for picking orders on the histogram.What was suggested by a part picker about the three humps of this histogram,during a brainstorming session?

Successful green belts are often promoted to _____.

In the context of Six Sigma teams,who among the following are full-time Six Sigma experts who are responsible for Six Sigma strategy,training,mentoring,deployment,and results but,are typically not members of Six Sigma project teams?

Why did the manager of the distribution center of the automobile replacement parts promise that all orders would be delivered within 24 hours or the customer would get the parts at no charge?

Which of the following stages of the PDSA cycle determines whether the trial plan is working correctly by evaluating the results,recording the learning,and determining whether any further issues or opportunities need be addressed?

Which of the following steps of the Froedtert hospital's clinical laboratory process was identified to be subjected to most errors by applying Six Sigma analysis?

In the context of Six Sigma teams,who among the following are functional employees who are trained in introductory Six Sigma tools and methodology and work on projects on a part-time basis?

An effective problem-solving process that can easily be adapted to quality improvement stems from _____ concepts pioneered by Alex Osborn.