Exam 9: Process Improvement and Six Sigma

List the process flow of the order fulfillment process that was developed for the automotive parts distribution center.

With respect to 5S,which of the following Japanese terms refer to ensuring that each item in a workplace is in its proper place or identified as unnecessary and removed?

Compared to Six Sigma,TQM focuses on a more rigorous and advanced set of statistical methods.

List the nine steps present in the process map developed by the team members of Froedtert Hospital for continuous IV medication infusion procedure.

Describe the concepts on which the core philosophy of six sigma is based.

What were the steps included in examining Froedtert hospital's clinical laboratory process?

What are the 10 important considerations for data collection suggested by the Juran institute?

Which of the following categories of quality problems is characterized by unsatisfactory performance that causes customer dissatisfaction,such as high levels of defects,service failures,or customer complaints?

Which of the following categories of problems is characterized by unsatisfactory performance by processes that are not well-specified or understood?

List the four Milwaukee-based organizations who created a consortium committed to the development of an approach to reduce errors and improve patient safety.

______ are the graphical components of regression analysis.

Data sheets are special types of data collection forms in which the results are interpreted on the form directly without additional processing.

List the steps that were characterized by the highest degree of variability and the greatest chance for error in the analysis of medication delivery by IV infusions.

In the context of a Six Sigma team,who among the following is typically a senior-level manager who owns the Six Sigma project and is responsible for its completion and results?

In which of the following stages of the PDSA cycle,the plan is implemented on a trial basis,such as in a laboratory,pilot production process,or with a small group of customers,to evaluate a proposed solution and provide objective data?

In which of the following stages of the FADE approach,the team works to describe the process in detail,determine what data and information are needed,and develop a list of root causes for the problem?

Six Sigma is focused on improvement with little financial accountability whereas TQM requires a verifiable return on investment and focus on the bottom line.

At each step,the Pareto diagram stratifies the data to more detailed levels,eventually isolating the most significant issues in process improvement.

_____ are special types of data collection forms in which the results can be interpreted on the form directly without additional processing.

In which of the following stages of the FADE approach,a team selects the problem to be addressed and defines it,characterizing the current state of the process,why change is needed,what the desired result should be,and the benefits of achieving the result?