Question 1

Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:

Accepted Answer

A) basic elements of improvement. 
B) a system of profound knowledge. 
C) the four steps to total quality control. 
D) absolutes of quality management. 
A) basic elements of improvement. 
B) a system of profound knowledge. 
C) the four steps to total quality control. 
D) absolutes of quality management.

Question 2

The Ritz-Carlton Hotel Company LLC is known around the world for its:

Accepted Answer

A) increased turnover rate of front desk employees. 
B) variation in the service process. 
C) strict supervision and autocratic style of leadership. 
D) exceptional service and attention to its guests. 
A) increased turnover rate of front desk employees. 
B) variation in the service process. 
C) strict supervision and autocratic style of leadership. 
D) exceptional service and attention to its guests.

Question 3

Which one of the following Crosby's basic elements of improvement means that the top management must take quality improvement seriously?

Accepted Answer

A) Determination 
B) Variation 
C) Implementation 
D) Suboptimization 
A) Determination 
B) Variation 
C) Implementation 
D) Suboptimization

Question 4

Feigenbaum popularized the term _____,which described the portion of plant capacity wasted due to poor quality.

Accepted Answer

A) exponential distribution 
B) hidden factory 
C) quincunx 
D) quality trilogy 
A) exponential distribution 
B) hidden factory 
C) quincunx 
D) quality trilogy

Question 5

Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management.

Accepted Answer

A) True 
 B)False

Question 6

With regard to quality management systems,_____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

Accepted Answer

A) quality policy 
B) quality memorandum 
C) quality trilogy 
D) quality minute book 
A) quality policy 
B) quality memorandum 
C) quality trilogy 
D) quality minute book

Question 7

Improvements in operations are achieved by reducing the causes and impacts of variation.

Accepted Answer

A) True 
 B)False

Question 8

Feigenbaum defined the term _____ as an effective system for integrating the quality development,quality maintenance,and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.

Accepted Answer

A) absolutes of quality management 
B) basic elements of improvement 
C) quality trilogy 
D) total quality control 
A) absolutes of quality management 
B) basic elements of improvement 
C) quality trilogy 
D) total quality control

Question 9

Which of the following points about Crosby's absolutes of quality management is true?

Accepted Answer

A) Doing jobs right the first time is expensive. 
B) Quality means conformance to elegance,not requirements. 
C) The only performance measurement is the cost of quality. 
D) The burden of responsibility for solving quality problems falls only on the quality department. 
A) Doing jobs right the first time is expensive. 
B) Quality means conformance to elegance,not requirements. 
C) The only performance measurement is the cost of quality. 
D) The burden of responsibility for solving quality problems falls only on the quality department.

Question 10

Variation in a production process increases capacity utilization.

Accepted Answer

A) True 
 B)False

Question 11

A company and the people in the company need to continually renew themselves to take in new approaches and relearn many older ones.This is called _____.

Accepted Answer

A) organizational designing 
B) organizational learning 
C) organizational structuring 
D) organizational engineering 
A) organizational designing 
B) organizational learning 
C) organizational structuring 
D) organizational engineering

Question 12

List the Ritz-Carlton Hotel Company's three steps of service.

Accepted Answer

The three steps of service followed in t

Question 13

According to Peter Scholtes,a noted consultant,when people don't understand variation:

Accepted Answer

A) they see trends where there are none. 
B) they are more likely to distinguish between fact and opinion. 
C) they know when expectations are realistic. 
D) they don't see events as individual incidents. 
A) they see trends where there are none. 
B) they are more likely to distinguish between fact and opinion. 
C) they know when expectations are realistic. 
D) they don't see events as individual incidents.

Question 14

Deming laid out a "quality improvement program" for companies such as Ford,GM,and Procter & Gamble,when invited to work with them to improve their quality.

Accepted Answer

A) True 
 B)False

Question 15

According to Crosby,_____ is a performance standard which involves concentrating on preventing defects rather than just finding a fixing them.

Accepted Answer

A) zero defects 
B) continuous improvement 
C) Baldrige criteria 
D) breakthrough improvement 
A) zero defects 
B) continuous improvement 
C) Baldrige criteria 
D) breakthrough improvement

Question 16

Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

Accepted Answer

A) True 
 B)False

Question 17

List the steps taken by Japanese organizations as a result of Juran's leadership.

Accepted Answer

The steps taken by Japanese organization

Question 18

Dr.Kaoru Ishikawa,a quality philosopher,is best known for coining the phrase-total quality control.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following was one of Crosby's basic elements of improvement?

Accepted Answer

A) Agility 
B) Variation 
C) Implementation 
D) Suboptimization 
A) Agility 
B) Variation 
C) Implementation 
D) Suboptimization

Question 20

In Juran's quality trilogy,the process of preparing to meet quality goals is called:

Accepted Answer

A) quality leadership. 
B) quality control. 
C) quality improvement. 
D) quality planning. 
A) quality leadership. 
B) quality control. 
C) quality improvement. 
D) quality planning.

Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:

The Ritz-Carlton Hotel Company LLC is known around the world for its:

Which one of the following Crosby's basic elements of improvement means that the top management must take quality improvement seriously?

Feigenbaum popularized the term _____,which described the portion of plant capacity wasted due to poor quality.

Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management.

With regard to quality management systems,_____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

Improvements in operations are achieved by reducing the causes and impacts of variation.

Feigenbaum defined the term _____ as an effective system for integrating the quality development,quality maintenance,and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.

Which of the following points about Crosby's absolutes of quality management is true?

Variation in a production process increases capacity utilization.

A company and the people in the company need to continually renew themselves to take in new approaches and relearn many older ones.This is called _____.

List the Ritz-Carlton Hotel Company's three steps of service.

According to Peter Scholtes,a noted consultant,when people don't understand variation:

Deming laid out a "quality improvement program" for companies such as Ford,GM,and Procter & Gamble,when invited to work with them to improve their quality.

According to Crosby,_____ is a performance standard which involves concentrating on preventing defects rather than just finding a fixing them.

Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

List the steps taken by Japanese organizations as a result of Juran's leadership.

Dr.Kaoru Ishikawa,a quality philosopher,is best known for coining the phrase-total quality control.

Which of the following was one of Crosby's basic elements of improvement?

In Juran's quality trilogy,the process of preparing to meet quality goals is called:

Introduction to Quality

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

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Exam 2: Foundations of Quality Management

Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called:

The Ritz-Carlton Hotel Company LLC is known around the world for its:

Which one of the following Crosby's basic elements of improvement means that the top management must take quality improvement seriously?

Feigenbaum popularized the term _____,which described the portion of plant capacity wasted due to poor quality.

Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management.

With regard to quality management systems,_____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

Improvements in operations are achieved by reducing the causes and impacts of variation.

Feigenbaum defined the term _____ as an effective system for integrating the quality development,quality maintenance,and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.

Which of the following points about Crosby's absolutes of quality management is true?

Variation in a production process increases capacity utilization.

A company and the people in the company need to continually renew themselves to take in new approaches and relearn many older ones.This is called _____.

List the Ritz-Carlton Hotel Company's three steps of service.

According to Peter Scholtes,a noted consultant,when people don't understand variation:

Deming laid out a "quality improvement program" for companies such as Ford,GM,and Procter & Gamble,when invited to work with them to improve their quality.

According to Crosby,_____ is a performance standard which involves concentrating on preventing defects rather than just finding a fixing them.

Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

List the steps taken by Japanese organizations as a result of Juran's leadership.

Dr.Kaoru Ishikawa,a quality philosopher,is best known for coining the phrase-total quality control.

Which of the following was one of Crosby's basic elements of improvement?

In Juran's quality trilogy,the process of preparing to meet quality goals is called:

Introduction to Quality

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters