Question 1

In Deming's view,_____is the chief culprit of poor quality.

Accepted Answer

A) concurrent engineering 
B) variation 
C) agility of the production process 
D) low level of tolerance in manufacturing 
A) concurrent engineering 
B) variation 
C) agility of the production process 
D) low level of tolerance in manufacturing

Question 2

Who among the following defined the concept of a luxury hotel in the 1890's

Accepted Answer

A) Dr.W.Edwards Deming 
B) Philip Crosby 
C) Caesar Ritz 
D) Joseph Juran 
A) Dr.W.Edwards Deming 
B) Philip Crosby 
C) Caesar Ritz 
D) Joseph Juran

Question 3

In Juran's quality trilogy,the process of breaking through to unprecedented levels of performance is called:

Accepted Answer

A) quality improvement. 
B) quality control. 
C) quality planning. 
D) quality leadership. 
A) quality improvement. 
B) quality control. 
C) quality planning. 
D) quality leadership.

Question 4

A _____ is a set of functions or activities within an organization that work together for the aim of the organization.

Accepted Answer

A) quincunx 
B) schema 
C) hidden factory 
D) system 
A) quincunx 
B) schema 
C) hidden factory 
D) system

Question 5

Dr.Kaoru Ishikawa,a quality philosopher,advocated collecting and analyzing factual data using simple visual tools,statistical techniques,and teamwork as the foundations for implementing total quality.

Accepted Answer

A) True 
 B)False

Question 6

One of the most important quality management techniques is basic statistics.

Accepted Answer

A) True 
 B)False

Question 7

What was the major hurdle faced by Sears during the implementation of ISO 9001?

Accepted Answer

ISO 9001 implementation played a large r

Question 8

Which of the following principles supports statistical thinking,a philosophy of learning and action?

Accepted Answer

A) Variations make it easy to understand root causes in a production process issue. 
B) Understanding and increasing variation are keys to success. 
C) Variation exists in all processes. 
D) All work occurs in a system of independent processes. 
A) Variations make it easy to understand root causes in a production process issue. 
B) Understanding and increasing variation are keys to success. 
C) Variation exists in all processes. 
D) All work occurs in a system of independent processes.

Question 9

How are workers empowered to satisfy customers at the Ritz-Carlton?

Accepted Answer

Workers in the Ritz-Carlton are empowere

Question 10

Who among the following influenced the development of a participative,bottom-up view of quality,which became the trademark of the Japanese approach to quality management?

Accepted Answer

A) Joseph Juran 
B) A.V.Feigenbaum 
C) Kaoru Ishikawa 
D) Philip.B.Crosby 
A) Joseph Juran 
B) A.V.Feigenbaum 
C) Kaoru Ishikawa 
D) Philip.B.Crosby

Question 11

Describe the three steps to quality which summarize Feigenbaum's quality philosophy.

Accepted Answer

Feigenbaum's philosophy is summarized in

Question 12

Which of the following terms refers to a device that illustrates a natural process of variation?

Accepted Answer

A) Hidden factory 
B) Six sigma 
C) Quincunx 
D) Balanced scorecard 
A) Hidden factory 
B) Six sigma 
C) Quincunx 
D) Balanced scorecard

Question 13

With regard to Quality Management System,define recall rate.Explain with an example how the technician recall rate has improved at Sears' because of the quality management system.

Accepted Answer

The recall rate is the percentage of tim

Question 14

Dr.Ishikawa is best known for developing a popular quality improvement tool called _____.

Accepted Answer

A) u-chart 
B) process capability index 
C) histogram 
D) cause-and-effect diagram 
A) u-chart 
B) process capability index 
C) histogram 
D) cause-and-effect diagram

Question 15

According to Crosby,quality is judged solely on whether requirements have been met and nonconformance is the absence of quality.

Accepted Answer

A) True 
 B)False

Question 16

Give an example to show that ISO 9001 became a fundamental tool that provides Sears a safe base for continued improvements.

Accepted Answer

ISO 9001 became a fundamental tool that

Question 17

Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.

Accepted Answer

A) True 
 B)False

Question 18

According to Dr.Ishikawa's philosophy,the ideal state of quality control occurs when inspection becomes necessary.

Accepted Answer

A) True 
 B)False

Question 19

According to point one of Deming's 14 points for quality improvement,the responsibility of improving a firm's competitive position lies with ______.

Accepted Answer

A) top management 
B) suppliers 
C) middle management 
D) employees 
A) top management 
B) suppliers 
C) middle management 
D) employees

Question 20

Unlike other management gurus and consultants,Deming defined and described quality precisely.

Accepted Answer

A) True 
 B)False

In Deming's view,_____is the chief culprit of poor quality.

Who among the following defined the concept of a luxury hotel in the 1890's

In Juran's quality trilogy,the process of breaking through to unprecedented levels of performance is called:

A _____ is a set of functions or activities within an organization that work together for the aim of the organization.

Dr.Kaoru Ishikawa,a quality philosopher,advocated collecting and analyzing factual data using simple visual tools,statistical techniques,and teamwork as the foundations for implementing total quality.

One of the most important quality management techniques is basic statistics.

What was the major hurdle faced by Sears during the implementation of ISO 9001?

Which of the following principles supports statistical thinking,a philosophy of learning and action?

How are workers empowered to satisfy customers at the Ritz-Carlton?

Who among the following influenced the development of a participative,bottom-up view of quality,which became the trademark of the Japanese approach to quality management?

Describe the three steps to quality which summarize Feigenbaum's quality philosophy.

Which of the following terms refers to a device that illustrates a natural process of variation?

With regard to Quality Management System,define recall rate.Explain with an example how the technician recall rate has improved at Sears' because of the quality management system.

Dr.Ishikawa is best known for developing a popular quality improvement tool called _____.

According to Crosby,quality is judged solely on whether requirements have been met and nonconformance is the absence of quality.

Give an example to show that ISO 9001 became a fundamental tool that provides Sears a safe base for continued improvements.

Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.

According to Dr.Ishikawa's philosophy,the ideal state of quality control occurs when inspection becomes necessary.

According to point one of Deming's 14 points for quality improvement,the responsibility of improving a firm's competitive position lies with ______.

Unlike other management gurus and consultants,Deming defined and described quality precisely.

Introduction to Quality

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 2: Foundations of Quality Management

In Deming's view,_____is the chief culprit of poor quality.

Who among the following defined the concept of a luxury hotel in the 1890's

In Juran's quality trilogy,the process of breaking through to unprecedented levels of performance is called:

A _____ is a set of functions or activities within an organization that work together for the aim of the organization.

Dr.Kaoru Ishikawa,a quality philosopher,advocated collecting and analyzing factual data using simple visual tools,statistical techniques,and teamwork as the foundations for implementing total quality.

One of the most important quality management techniques is basic statistics.

What was the major hurdle faced by Sears during the implementation of ISO 9001?

Which of the following principles supports statistical thinking,a philosophy of learning and action?

How are workers empowered to satisfy customers at the Ritz-Carlton?

Who among the following influenced the development of a participative,bottom-up view of quality,which became the trademark of the Japanese approach to quality management?

Describe the three steps to quality which summarize Feigenbaum's quality philosophy.

Which of the following terms refers to a device that illustrates a natural process of variation?

With regard to Quality Management System,define recall rate.Explain with an example how the technician recall rate has improved at Sears' because of the quality management system.

Dr.Ishikawa is best known for developing a popular quality improvement tool called _____.

According to Crosby,quality is judged solely on whether requirements have been met and nonconformance is the absence of quality.

Give an example to show that ISO 9001 became a fundamental tool that provides Sears a safe base for continued improvements.

Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.

According to Dr.Ishikawa's philosophy,the ideal state of quality control occurs when inspection becomes necessary.

According to point one of Deming's 14 points for quality improvement,the responsibility of improving a firm's competitive position lies with ______.

Unlike other management gurus and consultants,Deming defined and described quality precisely.

Introduction to Quality

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters