Question 1

Body language and facial expressions are the only forms of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 2

Discuss the legal and security issues resulting from new Internet-based communication technology.

Accepted Answer

Although email, blogs, tweets and other

Question 3

The average person can take in information at a much faster rate than is communicated through speech.

Accepted Answer

A) True 
 B)False

Question 4

One particularly effective form of providing feedback is for the receiver to _________.

Accepted Answer

A) send a written message that states 'message received' 
B) raise a hand to show that the message was received 
C) restate the message in his or her own words 
D) state 'message received' out loud 
A) send a written message that states 'message received' 
B) raise a hand to show that the message was received 
C) restate the message in his or her own words 
D) state 'message received' out loud

Question 5

While the speaker is speaking, active listeners use idle brain time to _________.

Accepted Answer

A) summarise what they've heard 
B) compose interesting follow-up questions 
C) plan other important projects 
D) evaluate the ethical nature of the speaker's content 
A) summarise what they've heard 
B) compose interesting follow-up questions 
C) plan other important projects 
D) evaluate the ethical nature of the speaker's content

Question 6

Employees' contribution to blogs and web services have no legal consequences for companies as long as employees make them on their own time.

Accepted Answer

A) True 
 B)False

Question 7

The great advantage of a written message is that it _________.

Accepted Answer

A) is formal 
B) provides a permanent record 
C) enables instant feedback 
D) is clear and easy to follow 
A) is formal 
B) provides a permanent record 
C) enables instant feedback 
D) is clear and easy to follow

Question 8

Employees' blogs may expose proprietary company information, even if employees do not mean for that to happen.

Accepted Answer

A) True 
 B)False

Question 9

Define selective perception.

Accepted Answer

Selective perception means receiving com

Question 10

Integrative bargaining is win-win bargaining.

Accepted Answer

A) True 
 B)False

Question 11

Terms such as BIL, NSFW and FYEO are examples of which of the following?

Accepted Answer

A) Internet agencies 
B) Government education programs 
C) Workplace compensation bureaus 
D) Text-messaging shorthand 
A) Internet agencies 
B) Government education programs 
C) Workplace compensation bureaus 
D) Text-messaging shorthand

Question 12

Define extranets.List one advantage of this networked communication application.

Accepted Answer

An extranet is an organisational communi

Question 13

Distributive bargaining is _________.

Accepted Answer

A) no-win bargaining 
B) zero-win bargaining 
C) zero-sum bargaining 
D) win-win bargaining 
A) no-win bargaining 
B) zero-win bargaining 
C) zero-sum bargaining 
D) win-win bargaining

Question 14

Define the grapevine.What does the research tell us about this source of information?

Accepted Answer

The grapevine is the unofficial way comm

Question 15

The final link in the communication process is _________.

Accepted Answer

A) decoding 
B) feedback 
C) receiving 
D) sending 
A) decoding 
B) feedback 
C) receiving 
D) sending

Question 16

Employees in the front line of customer care are important for customer communication because they _________.

Accepted Answer

A) are often the first ones to hear about problems with service delivery 
B) are best trained to handle customers 
C) have relevant information to give to customers 
D) can listen actively to customers, unlike other employees. 
A) are often the first ones to hear about problems with service delivery 
B) are best trained to handle customers 
C) have relevant information to give to customers 
D) can listen actively to customers, unlike other employees.

Question 17

Reading a transcription of a discussion allows you to perceive _________ forms of communication.

Accepted Answer

A) both verbal and nonverbal 
B) only nonverbal 
C) only verbal 
D) verbal, body language and verbal intonation as 
A) both verbal and nonverbal 
B) only nonverbal 
C) only verbal 
D) verbal, body language and verbal intonation as

Question 18

The channel is the _________.

Accepted Answer

A) medium that the messages travels through 
B) noise filtering mechanism in the communication process 
C) actual physical product from the source that conveys a purpose 
D) capacity for different communication media to facilitate shared meaning 
A) medium that the messages travels through 
B) noise filtering mechanism in the communication process 
C) actual physical product from the source that conveys a purpose 
D) capacity for different communication media to facilitate shared meaning

Question 19

Collectivist countries, such as Japan, typically value _________.

Accepted Answer

A) formal communication 
B) decisions by consensus 
C) filtering of information 
D) emails and position papers 
A) formal communication 
B) decisions by consensus 
C) filtering of information 
D) emails and position papers

Question 20

_________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Accepted Answer

A) Filtering 
B) Information overload 
C) Noise pollution 
D) Selective perception 
A) Filtering 
B) Information overload 
C) Noise pollution 
D) Selective perception

Body language and facial expressions are the only forms of nonverbal communication.

Discuss the legal and security issues resulting from new Internet-based communication technology.

The average person can take in information at a much faster rate than is communicated through speech.

One particularly effective form of providing feedback is for the receiver to _________.

While the speaker is speaking, active listeners use idle brain time to _________.

Employees' contribution to blogs and web services have no legal consequences for companies as long as employees make them on their own time.

The great advantage of a written message is that it _________.

Employees' blogs may expose proprietary company information, even if employees do not mean for that to happen.

Define selective perception.

Integrative bargaining is win-win bargaining.

Terms such as BIL, NSFW and FYEO are examples of which of the following?

Define extranets.List one advantage of this networked communication application.

Distributive bargaining is _________.

Define the grapevine.What does the research tell us about this source of information?

The final link in the communication process is _________.

Employees in the front line of customer care are important for customer communication because they _________.

Reading a transcription of a discussion allows you to perceive _________ forms of communication.

The channel is the _________.

Collectivist countries, such as Japan, typically value _________.

_________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters

Exam 12: Managing Communication and Information

Body language and facial expressions are the only forms of nonverbal communication.

Discuss the legal and security issues resulting from new Internet-based communication technology.

The average person can take in information at a much faster rate than is communicated through speech.

One particularly effective form of providing feedback is for the receiver to _________.

While the speaker is speaking, active listeners use idle brain time to _________.

Employees' contribution to blogs and web services have no legal consequences for companies as long as employees make them on their own time.

The great advantage of a written message is that it _________.

Employees' blogs may expose proprietary company information, even if employees do not mean for that to happen.

Define selective perception.

Integrative bargaining is win-win bargaining.

Terms such as BIL, NSFW and FYEO are examples of which of the following?

Define extranets.List one advantage of this networked communication application.

Distributive bargaining is _________.

Define the grapevine.What does the research tell us about this source of information?

The final link in the communication process is _________.

Employees in the front line of customer care are important for customer communication because they _________.

Reading a transcription of a discussion allows you to perceive _________ forms of communication.

The channel is the _________.

Collectivist countries, such as Japan, typically value _________.

_________ is the deliberate manipulation of information by the sender to make it appear more favourable to the receiver.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters