Exam 8: Conflict Management Skills

Interdependent means that people do not need to rely on another-what one person does or says has little effect on the other.

Gunny-sacking is

The fact that people do have incompatible goals and experience scarce resources contradicts this myth about conflict:

We experience physical changes when we are emotionally charged, including our adrenaline flowing faster, our strength increasing, our livers demanding more oxygen, our blood supply to our brains decreasing, and more blood being diverted to our extremities.Such changes fuel our

The compromise style is called "a lose/win-lose/win" approach to conflict.

A perceived cause of conflict is a(n)

Evidence suggests that husbands are more likely to avoid confrontation as a way of managing conflict with their wives.

We should do everything we can to eliminate conflict from our relationships.

What kind of conflict do inflexibility and a win-lose perspective characterize?

The prime experiences in life that shape how we learn to express and manage conflict occur in the families in which we grew up.

Avoidance represents which of the following approaches to conflict?

What stage of the conflict process is involved when Tobias, realizing he keeps putting the toothbrush holder back out on the bathroom counter after Rachel keeps putting it away in the bathroom cabinet, finally says to Rachel, "Darn it all! Will you stop putting the toothbrush holder in the cabinet?"

Claire is a mentor in an after-school program and works well with her group.When she recently told several boys they needed to buckle down and complete their schoolwork, they readily obliged.This demonstrates what source of power?

Name, describe, and give an example of each of the three types of interpersonal conflict.

Interpersonal conflict includes four elements.What are they?

While communicating online with a fellow student in his psychology class, Brent finds that a conflict begins between the two of them.After a few minutes, Brent has had about all he can take, tensions begin to increase and to run high, and he loses his inhibitions.The conflict between the two escalates.This is an example of which of the following?

Frustration awareness occurs in which of the following stages of a conflict?

People with a competition conflict management style have a lose-lose philosophy.

Doug and Carla have been friends for about a year and generally get along well.Over time, however, Doug starts to become annoyed with Carla's habit of being late so often.A while after he realizes how much it really bothers him, Doug tells Carla that he was really frustrated when Carla showed up late to go to a movie they agreed to see together, and they missed it.Doug sees the lateness as a lack of respect for him and his time.Carla is defensive at first and argues with Doug that she is a busy person with a lot of stress and responsibility in her life and that Doug just needs to "chill out." As the conversation progresses, Carla agrees to call Doug in advance from now on if she's going to be late and to try to avoid making appointments with Doug when she is not likely to show up or be on time.The next few times they get together, Carla is on time.In fact, Doug and Carla make a joke about it.Using the details of the story, identify the stages of the conflict process that Carla and Doug went through.

Describe three strategies to minimize misunderstandings and avoid pseudoconflict.