Exam 1: Operations and Supply Chain Management

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"Business Analytics" involves the analysis of data through a unique combination of linear programming,game theory,and queuing theory to better solve business problems.

(True/False)
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The "triple bottom line" relates to the economic,employee,and environmental impact of a firm's strategy.

(True/False)
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doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

(True/False)
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Effectiveness means doing the right things to create the most value for the company.

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supply chain manager is an OSCM job while a purchasing manager is not.

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Service innovations can be patented.

(True/False)
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"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

(True/False)
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Green and black belt programs teach six-sigma quality tools to managers at many corporations.

(True/False)
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Just in time (JIT)production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

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Which of the following is not a way that operations and supply processes are categorized?

(Multiple Choice)
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Raising senior management awareness of OSCM as a competitive weapon is not an important issue.

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Business process reengineering,which seeks revolutionary change,is contrasted with total quality management which commonly advocates incremental change.

(True/False)
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The term "electronic commerce" refers to the use of the internet as an essential element of business activity.

(True/False)
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Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.

(True/False)
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All managers should understand the basic principles that guide the design of transformation processes.

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"Supply Chain" includes only inbound freight and inventory.

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Supply networks cannot be constructed for every product or service.

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The term "value" refers to the relationship between quality and the price paid by the consumer.

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OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

(True/False)
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"Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

(True/False)
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