Question 1

What view of conflict sees it as natural, inevitable and potentially having positive results for the organisation?

Accepted Answer

A) interactionist view 
B) human relations view 
C) contemporary view 
D) traditional view 
E) conservative view 
A) interactionist view 
B) human relations view 
C) contemporary view 
D) traditional view 
E) conservative view

Question 2

A work team that is a hybrid grouping of individuals who are experts in various specialities and who work together on various tasks is known as a ________.

Accepted Answer

A) self-managed 
B) permanent 
C) self-directed 
D) temporary 
E) cross-functional 
A) self-managed 
B) permanent 
C) self-directed 
D) temporary 
E) cross-functional

Question 3

A New Group
David had been away from his old company, Control Tech, for a while.He remembered that when he worked there 10 years ago the company was very traditional and conservative.The lines of authority and responsibility were established and clear.Now, it felt ironic that he was managing the consulting team that was going to help bring a group orientation into being.Now in addition to the traditional hierarchy, with a manager and subordinates, he saw a need to introduce teams comprised of individuals from various work areas to help solve operational problems.He also felt that for certain projects there could be groups that could function essentially independently, even taking on traditional management responsibilities such as hiring, planning, scheduling, etc.Plus, he also saw real potential for special, temporary projects to be handled by groups that would disband once the task was completed.
-Refer to A New Group (Scenario).Finally, the temporary groups David talked about, created to achieve a special task and then disband, are known as ________.

Accepted Answer

A) basic groups 
B) task forces 
C) command groups 
D) cross-functional teams 
E) self-managed teams 
A) basic groups 
B) task forces 
C) command groups 
D) cross-functional teams 
E) self-managed teams

Question 4

The acceptable standards or expectations that are shared by the group's members are referred to as ________.

Accepted Answer

A) roles 
B) policies 
C) norms 
D) morals 
E) values 
A) roles 
B) policies 
C) norms 
D) morals 
E) values

Question 5

In what type of formal group is the traditional work group determined by formal authority relationships?

Accepted Answer

A) cross-functional teams 
B) command groups 
C) self-managed teams 
D) task forces 
E) business unit alliances 
A) cross-functional teams 
B) command groups 
C) self-managed teams 
D) task forces 
E) business unit alliances

Question 6

What stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations about behaviour?

Accepted Answer

A) performing 
B) norming 
C) storming 
D) conforming 
E) forming 
A) performing 
B) norming 
C) storming 
D) conforming 
E) forming

Question 7

In global organisations, status for ________ tends to come from family position and formal roles held in organisations.

Accepted Answer

A) Americans 
B) Australians 
C) Asians 
D) the French 
E) the Italians 
A) Americans 
B) Australians 
C) Asians 
D) the French 
E) the Italians

Question 8

High-performance teams tend to have ________ goals.

Accepted Answer

A) public 
B) easy 
C) difficult 
D) multiple 
E) clear 
A) public 
B) easy 
C) difficult 
D) multiple 
E) clear

Question 9

The Retreat
The first-line managers were sent on a retreat to the Blue Mountains outside Sydney for their inaugural strategic planning retreat.Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that will be effective and usable.Their years of complaining about the old system had landed them with this new responsibility dumped right in their lap.They had four days to become brilliant, and everyone was a little on edge.The first day, little was accomplished except for the jockeying to see who would be the official leader.Finally, Jim seemed to wrangle control and helped provide the first real direction for the group.By the second day the group seemed to begin working well.They spent the morning deciding how they would make decisions within the group and how to manage the idea-generation process.The third and fourth days saw the new managers move amazingly quickly, with ideas flowing freely.By the end of the fourth day, they had a workable system developed and they felt satisfied.That night they all signed the new document to be presented to the regional manager the next day.They all felt a twinge of regret at having to break up the group and return to normal work life.
-Refer to The Retreat (Scenario).When the management team left the Blue Mountains to return to their workplace, they had just completed the ________ stage of group development.

Accepted Answer

A) adjourning 
B) forming 
C) storming 
D) performing 
E) norming 
A) adjourning 
B) forming 
C) storming 
D) performing 
E) norming

Question 10

Which of the following is NOT a formal group?

Accepted Answer

A) business unit alliances 
B) command groups 
C) task forces 
D) cross-functional teams 
E) self-managed teams 
A) business unit alliances 
B) command groups 
C) task forces 
D) cross-functional teams 
E) self-managed teams

Question 11

Which of the following is true concerning group decision making?

Accepted Answer

A) Groups take more time to make a decision. 
B) Groups provide less information. 
C) Groups tend to have equal participation rates. 
D) There is little pressure to conform in groups. 
E) There is definite ownership of responsibility in group decision making. 
A) Groups take more time to make a decision. 
B) Groups provide less information. 
C) Groups tend to have equal participation rates. 
D) There is little pressure to conform in groups. 
E) There is definite ownership of responsibility in group decision making.

Question 12

Which of the following personality traits tends to have a positive impact on group productivity and morale?

Accepted Answer

A) unconventionality 
B) dominance 
C) judgmental 
D) self-reliance 
E) authoritarianism 
A) unconventionality 
B) dominance 
C) judgmental 
D) self-reliance 
E) authoritarianism

Question 13

A supportive human resource system is part of the external support that work teams need.

Accepted Answer

A) True 
 B)False

Question 14

Groups that bring together the knowledge and skills of individuals from various work areas in order to come up with solutions to operational problems are known as 'command groups.'

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is an accurate statement regarding status systems?

Accepted Answer

A) People generally have difficulty classifying people into status categories. 
B) Status has cognitive but no behavioural consequences. 
C) Education is an informal status characteristic. 
D) Status is a weak motivator compared to other group issues. 
E) Status is a contemporary research topic. 
A) People generally have difficulty classifying people into status categories. 
B) Status has cognitive but no behavioural consequences. 
C) Education is an informal status characteristic. 
D) Status is a weak motivator compared to other group issues. 
E) Status is a contemporary research topic.

Question 16

The formal connections among individuals within a group are identified by a social network structure.

Accepted Answer

A) True 
 B)False

Question 17

Withdrawing from or suppression of conflict is termed ________.

Accepted Answer

A) collaborating 
B) accommodation 
C) avoidance 
D) compromising 
E) forcing 
A) collaborating 
B) accommodation 
C) avoidance 
D) compromising 
E) forcing

Question 18

________ occurs when a supervisor is earning less than his subordinates.

Accepted Answer

A) Conflict 
B) Group divergence 
C) Status incongruence 
D) Group incohesiveness 
E) Role conflict 
A) Conflict 
B) Group divergence 
C) Status incongruence 
D) Group incohesiveness 
E) Role conflict

Question 19

In a short essay, list and discuss four advantages and four disadvantages that group decisions have over individual decisions.

Accepted Answer

Advantages of group decisions
1. Provide

Question 20

In a short essay, list and describe the four most common types of teams likely to be found in today's organisations.

Accepted Answer

1. Problem-solving teams - These are tea

What view of conflict sees it as natural, inevitable and potentially having positive results for the organisation?

A work team that is a hybrid grouping of individuals who are experts in various specialities and who work together on various tasks is known as a ________.

The acceptable standards or expectations that are shared by the group's members are referred to as ________.

In what type of formal group is the traditional work group determined by formal authority relationships?

What stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations about behaviour?

In global organisations, status for ________ tends to come from family position and formal roles held in organisations.

High-performance teams tend to have ________ goals.

Which of the following is NOT a formal group?

Which of the following is true concerning group decision making?

Which of the following personality traits tends to have a positive impact on group productivity and morale?

A supportive human resource system is part of the external support that work teams need.

Groups that bring together the knowledge and skills of individuals from various work areas in order to come up with solutions to operational problems are known as 'command groups.'

Which of the following is an accurate statement regarding status systems?

The formal connections among individuals within a group are identified by a social network structure.

Withdrawing from or suppression of conflict is termed ________.

________ occurs when a supervisor is earning less than his subordinates.

In a short essay, list and discuss four advantages and four disadvantages that group decisions have over individual decisions.

In a short essay, list and describe the four most common types of teams likely to be found in today's organisations.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 13: Managing Teams

What view of conflict sees it as natural, inevitable and potentially having positive results for the organisation?

A work team that is a hybrid grouping of individuals who are experts in various specialities and who work together on various tasks is known as a ________.

The acceptable standards or expectations that are shared by the group's members are referred to as ________.

In what type of formal group is the traditional work group determined by formal authority relationships?

What stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations about behaviour?

In global organisations, status for ________ tends to come from family position and formal roles held in organisations.

High-performance teams tend to have ________ goals.

Which of the following is NOT a formal group?

Which of the following is true concerning group decision making?

Which of the following personality traits tends to have a positive impact on group productivity and morale?

A supportive human resource system is part of the external support that work teams need.

Groups that bring together the knowledge and skills of individuals from various work areas in order to come up with solutions to operational problems are known as 'command groups.'

Which of the following is an accurate statement regarding status systems?

The formal connections among individuals within a group are identified by a social network structure.

Withdrawing from or suppression of conflict is termed ________.

________ occurs when a supervisor is earning less than his subordinates.

In a short essay, list and discuss four advantages and four disadvantages that group decisions have over individual decisions.

In a short essay, list and describe the four most common types of teams likely to be found in today's organisations.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters