Question 1

Which of the following is true concerning the effectiveness of group decision making over individual decision making?

Accepted Answer

A) Individuals are always outperformed by groups. 
B) Groups are less creative than individuals. 
C) Groups are more accepting of the final decision. 
D) Individuals tend to be more accurate. 
E) Group effectiveness is influenced by its size. 
A) Individuals are always outperformed by groups. 
B) Groups are less creative than individuals. 
C) Groups are more accepting of the final decision. 
D) Individuals tend to be more accurate. 
E) Group effectiveness is influenced by its size.

Question 2

Roles are acceptable standards shared by a group's members.

Accepted Answer

A) True 
 B)False

Question 3

Command groups, cross-functional teams, self-managed teams and task forces are all examples of informal groups.

Accepted Answer

A) True 
 B)False

Question 4

Task forces are permanent teams that take on special projects.

Accepted Answer

A) True 
 B)False

Question 5

According to the textbook, group decision making is most effective compared to individual decision making EXCEPT for which of the following criteria?

Accepted Answer

A) efficiency 
B) accuracy 
C) creativity 
D) speed 
E) acceptance 
A) efficiency 
B) accuracy 
C) creativity 
D) speed 
E) acceptance

Question 6

Mutual trust is important in developing effective teams.

Accepted Answer

A) True 
 B)False

Question 7

Conflicting Opinions
The two vice presidents were in heated debate.Deb feels that the old traditional form of marketing their company isn't working anymore and that loyal customers would stay regardless.She feels the company needs to 'spice it up a bit' and go after new market share.Ian strongly disagrees.He feels the company is doing fine; they have a good base of loyal customers and new aggressive approaches may lose them without any guarantee of gaining new customers.Regardless of who is right, their battle was causing a stir in the organisation.Some felt that conflict like this hurt the company and made it appear weak to employees and stockholders.Others felt that this conflict over marketing strategies was bound to occur eventually and may even help the company.Still others even encouraged the conflict, thinking it kept the company from getting stuck.
-Refer to Conflicting Opinions (Scenario).Conflict that prevents the organisation from achieving its goals is considered ________.

Accepted Answer

A) destructive conflict 
B) dysfunctional conflict 
C) random conflict 
D) negative conflict 
E) nonstrategic conflict 
A) destructive conflict 
B) dysfunctional conflict 
C) random conflict 
D) negative conflict 
E) nonstrategic conflict

Question 8

When the forming stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a disadvantage or drawback in the management of global teams?

Accepted Answer

A) Groupthink is a greater problem because members are more likely to feel pressured to conform to the ideas, conclusions and decisions of the group. 
B) There is decreased attention on understanding others' ideas and perspectives. 
C) There is a greater potential for stereotyping. 
D) There is less diversity of ideas. 
E) There is limited groupthink. 
A) Groupthink is a greater problem because members are more likely to feel pressured to conform to the ideas, conclusions and decisions of the group. 
B) There is decreased attention on understanding others' ideas and perspectives. 
C) There is a greater potential for stereotyping. 
D) There is less diversity of ideas. 
E) There is limited groupthink.

Question 10

Which role of leader is associated with effective teams?

Accepted Answer

A) directive 
B) salesperson 
C) seller 
D) controlling 
E) facilitator 
A) directive 
B) salesperson 
C) seller 
D) controlling 
E) facilitator

Question 11

The 'free rider tendency' explains which of the following?

Accepted Answer

A) why group productivity grows in a linear fashion 
B) why groups will tend to let an unproductive outsider in the group 
C) why there is always one person who does not work as hard as other group members 
D) why the productivity of groups is exponential 
E) why individuals tend to expend less effort when they are working collectively than when they are working individually 
A) why group productivity grows in a linear fashion 
B) why groups will tend to let an unproductive outsider in the group 
C) why there is always one person who does not work as hard as other group members 
D) why the productivity of groups is exponential 
E) why individuals tend to expend less effort when they are working collectively than when they are working individually

Question 12

Group decision processes, conflict interactions and power dynamics are examples of ________.

Accepted Answer

A) group processes 
B) group tasks 
C) external conditions 
D) group structure 
E) group resources 
A) group processes 
B) group tasks 
C) external conditions 
D) group structure 
E) group resources

Question 13

Compromise offers the ultimate win-win solution to conflict.

Accepted Answer

A) True 
 B)False

Question 14

In the storming stage of group development, intragroup conflict often occurs.

Accepted Answer

A) True 
 B)False

Question 15

What is a benefit of global teams?

Accepted Answer

A) There are fewer communication problems. 
B) There is a greater diversity of ideas. 
C) There is a greater trust among team members. 
D) There is less stress and tension. 
E) There is less stereotyping. 
A) There are fewer communication problems. 
B) There is a greater diversity of ideas. 
C) There is a greater trust among team members. 
D) There is less stress and tension. 
E) There is less stereotyping.

Question 16

An individual who is confronted by different role expectations experiences ________.

Accepted Answer

A) role conflict 
B) group cohesiveness 
C) task divergence 
D) role convergence 
E) conformity pressure 
A) role conflict 
B) group cohesiveness 
C) task divergence 
D) role convergence 
E) conformity pressure

Question 17

Which view of conflict argues that conflict must be avoided?

Accepted Answer

A) interactionist view 
B) traditional 
C) contemporary 
D) conservative 
E) human relations view 
A) interactionist view 
B) traditional 
C) contemporary 
D) conservative 
E) human relations view

Question 18

Which of the following is NOT mentioned in the textbook as an example of an external condition that can determine group performance and satisfaction?

Accepted Answer

A) informal communication 
B) formal regulations 
C) employee selection criteria 
D) authority structures 
E) organisation's culture 
A) informal communication 
B) formal regulations 
C) employee selection criteria 
D) authority structures 
E) organisation's culture

Question 19

In a short essay, list and discuss the three types of conflict that have been found to differentiate functional from dysfunctional conflict.

Accepted Answer

The three types of conflicts are task, r

Question 20

The type of conflicts that the interactionist says support the goals of the organisation are known as ________.

Accepted Answer

A) functional conflicts 
B) goal-oriented conflicts 
C) realistic conflicts 
D) strategic conflicts 
E) natural conflicts 
A) functional conflicts 
B) goal-oriented conflicts 
C) realistic conflicts 
D) strategic conflicts 
E) natural conflicts

Which of the following is true concerning the effectiveness of group decision making over individual decision making?

Roles are acceptable standards shared by a group's members.

Command groups, cross-functional teams, self-managed teams and task forces are all examples of informal groups.

Task forces are permanent teams that take on special projects.

According to the textbook, group decision making is most effective compared to individual decision making EXCEPT for which of the following criteria?

Mutual trust is important in developing effective teams.

When the forming stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

Which of the following is a disadvantage or drawback in the management of global teams?

Which role of leader is associated with effective teams?

The 'free rider tendency' explains which of the following?

Group decision processes, conflict interactions and power dynamics are examples of ________.

Compromise offers the ultimate win-win solution to conflict.

In the storming stage of group development, intragroup conflict often occurs.

What is a benefit of global teams?

An individual who is confronted by different role expectations experiences ________.

Which view of conflict argues that conflict must be avoided?

Which of the following is NOT mentioned in the textbook as an example of an external condition that can determine group performance and satisfaction?

In a short essay, list and discuss the three types of conflict that have been found to differentiate functional from dysfunctional conflict.

The type of conflicts that the interactionist says support the goals of the organisation are known as ________.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 13: Managing Teams

Which of the following is true concerning the effectiveness of group decision making over individual decision making?

Roles are acceptable standards shared by a group's members.

Command groups, cross-functional teams, self-managed teams and task forces are all examples of informal groups.

Task forces are permanent teams that take on special projects.

According to the textbook, group decision making is most effective compared to individual decision making EXCEPT for which of the following criteria?

Mutual trust is important in developing effective teams.

When the forming stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

Which of the following is a disadvantage or drawback in the management of global teams?

Which role of leader is associated with effective teams?

The 'free rider tendency' explains which of the following?

Group decision processes, conflict interactions and power dynamics are examples of ________.

Compromise offers the ultimate win-win solution to conflict.

In the storming stage of group development, intragroup conflict often occurs.

What is a benefit of global teams?

An individual who is confronted by different role expectations experiences ________.

Which view of conflict argues that conflict must be avoided?

Which of the following is NOT mentioned in the textbook as an example of an external condition that can determine group performance and satisfaction?

In a short essay, list and discuss the three types of conflict that have been found to differentiate functional from dysfunctional conflict.

The type of conflicts that the interactionist says support the goals of the organisation are known as ________.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters