Question 1

What characteristic of effective teams would be evident of a team that has intense team loyalty?

Accepted Answer

A) clear goals 
B) good communication 
C) unified commitment 
D) mutual trust 
E) relevant skills 
A) clear goals 
B) good communication 
C) unified commitment 
D) mutual trust 
E) relevant skills

Question 2

In which of the following situations are groups most effective?

Accepted Answer

A) a non-cohesive group in alignment with organisational goals 
B) a cohesive group in alignment with organisational goals 
C) a non-cohesive group 
D) a cohesive group not in alignment with organisational goals 
E) a cohesive group 
A) a non-cohesive group in alignment with organisational goals 
B) a cohesive group in alignment with organisational goals 
C) a non-cohesive group 
D) a cohesive group not in alignment with organisational goals 
E) a cohesive group

Question 3

________ is the patterns of informal connections among individuals within groups.

Accepted Answer

A) A global team 
B) A work group 
C) A work team 
D) The social network structure 
E) A clique 
A) A global team 
B) A work group 
C) A work team 
D) The social network structure 
E) A clique

Question 4

In which of the following stages of group development do people join the group either because of a work assignment, in the case of a formal group, or for some other benefit desired, in the case of an informal group?

Accepted Answer

A) storming 
B) forming 
C) performing 
D) conforming 
E) norming 
A) storming 
B) forming 
C) performing 
D) conforming 
E) norming

Question 5

At the completion of which of the following stages of group development would there be a relatively clear hierarchy of leadership within the group and agreement on the group's direction?

Accepted Answer

A) storming 
B) forming 
C) performing 
D) norming 
E) conforming 
A) storming 
B) forming 
C) performing 
D) norming 
E) conforming

Question 6

________ is an important part of the planning process in managing a team.

Accepted Answer

A) Goal determination 
B) Determining roles 
C) Setting clear evaluation criteria 
D) Empowering members 
E) Clarification of authority 
A) Goal determination 
B) Determining roles 
C) Setting clear evaluation criteria 
D) Empowering members 
E) Clarification of authority

Question 7

A team determining, 'How much authority do we have?' is an example of what function in managing a team?

Accepted Answer

A) controlling 
B) evaluating 
C) leading 
D) planning 
E) organising 
A) controlling 
B) evaluating 
C) leading 
D) planning 
E) organising

Question 8

The interactionist view of conflict holds that some conflict is absolutely necessary for effective group performance.

Accepted Answer

A) True 
 B)False

Question 9

A New Group
David had been away from his old company, Control Tech, for a while.He remembered that when he worked there 10 years ago the company was very traditional and conservative.The lines of authority and responsibility were established and clear.Now, it felt ironic that he was managing the consulting team that was going to help bring a group orientation into being.Now in addition to the traditional hierarchy, with a manager and subordinates, he saw a need to introduce teams comprised of individuals from various work areas to help solve operational problems.He also felt that for certain projects there could be groups that could function essentially independently, even taking on traditional management responsibilities such as hiring, planning, scheduling, etc.Plus, he also saw real potential for special, temporary projects to be handled by groups that would disband once the task was completed.
-Refer to A New Group (Scenario).The groups that comprise individuals from various areas working on operational problems are best described as ________.

Accepted Answer

A) command groups 
B) cross-functional teams 
C) self-managed teams 
D) basic groups 
E) task forces 
A) command groups 
B) cross-functional teams 
C) self-managed teams 
D) basic groups 
E) task forces

Question 10

Strato Engineering
Recently Strato Engineering, a technology product company, began the use of four different teams.One team aims (1)to develop the next generation of the company's model CVF-D.The team is composed of the product development manager, chief engineer, director of procurement, human resource director-technology, marketing research director, cost analysis director, operations director-production and the four highest sales project vendors.The preliminary projection for the lifetime of the team to prototype-production is expected to be two years due to the level of technology involved in the product.Another team (2)has also been established recently to solve a new problem with an adhesive used to attach a thin-foil material to a finished metal surface.There are three members in this team: installer, engineer and sales representative for the adhesive manufacturer, and no one particular leader.It is anticipated that it will require about two days to solve the problem.Another team (3)has been working together for four years implementing modifications to the company's current model CVF-C.It is composed of members in the areas of procurement, engineering, production, major vendors and Strato Engineering customers' procurement agents.None of the members of this team are at the same location.They utilise a variety of graphic-electronic technologies to view the product onscreen in three-dimension at each location simultaneously.At the Adelaide facility, a team (4)has been formed to stamp a new part.It requires four members and they rotate jobs every two hours.Before beginning the workday, they meet for about 10 minutes and discuss the work that needs to be completed that day.The team makes most of the day-to-day decisions about their work responsibilities.
-Refer to Strato Engineering (Scenario).The team (4)at the Adelaide facility is a ________ team.

Accepted Answer

A) problem-solving 
B) informal 
C) self-managed 
D) virtual 
E) cross-functional 
A) problem-solving 
B) informal 
C) self-managed 
D) virtual 
E) cross-functional

Question 11

In a short essay, define formal groups and list and describe four examples of formal groups.

Accepted Answer

Formal groups are work groups establishe

Question 12

To be effective, team members should ________ in order to be flexible and continuously make adjustments.

Accepted Answer

A) have formal documentation 
B) have clear job descriptions 
C) hold firm in their positions 
D) have negotiating skills 
E) maintain clear and static roles 
A) have formal documentation 
B) have clear job descriptions 
C) hold firm in their positions 
D) have negotiating skills 
E) maintain clear and static roles

Question 13

The pressure to conform in groups is known by which of the following terms?

Accepted Answer

A) group freeloading effect 
B) TQM 
C) shirking 
D) groupthink 
E) management by objectives 
A) group freeloading effect 
B) TQM 
C) shirking 
D) groupthink 
E) management by objectives

Question 14

Which of the following is a common problem in global teams?

Accepted Answer

A) Members are too shy to contribute. 
B) There are differences in cultural characteristics. 
C) Meetings waste a lot of time. 
D) Milestones are rarely achieved. 
E) Members do not like conflicts. 
A) Members are too shy to contribute. 
B) There are differences in cultural characteristics. 
C) Meetings waste a lot of time. 
D) Milestones are rarely achieved. 
E) Members do not like conflicts.

Question 15

High-performance teams have a clear understanding of the goals to be achieved.

Accepted Answer

A) True 
 B)False

Question 16

The human relations view of conflict holds that conflict must be avoided, because it indicates a malfunctioning within the group.

Accepted Answer

A) True 
 B)False

Question 17

To be considered a group, there must be at least five people.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a potential means of limiting the free rider effect?

Accepted Answer

A) be able to identify individual responsibility 
B) reward groups collectively, not individually 
C) never allow an outsider into a group once it is formed 
D) allow groups to punish poor team players 
E) provide merit pay that is proportional to group effectiveness 
A) be able to identify individual responsibility 
B) reward groups collectively, not individually 
C) never allow an outsider into a group once it is formed 
D) allow groups to punish poor team players 
E) provide merit pay that is proportional to group effectiveness

Question 19

A team of five to 12 employees from the same department or functional area who are involved in efforts to improve work activities or to solve specific problems would be a(n)________.

Accepted Answer

A) temporary work team 
B) self-managed work teams 
C) cross-functional team 
D) virtual team 
E) problem solving team 
A) temporary work team 
B) self-managed work teams 
C) cross-functional team 
D) virtual team 
E) problem solving team

Question 20

Which view of conflict sees it as absolutely necessary for effective organisational performance?

Accepted Answer

A) interactionist view 
B) conservative view 
C) human relations view 
D) traditional view 
E) contemporary view 
A) interactionist view 
B) conservative view 
C) human relations view 
D) traditional view 
E) contemporary view

What characteristic of effective teams would be evident of a team that has intense team loyalty?

In which of the following situations are groups most effective?

________ is the patterns of informal connections among individuals within groups.

In which of the following stages of group development do people join the group either because of a work assignment, in the case of a formal group, or for some other benefit desired, in the case of an informal group?

At the completion of which of the following stages of group development would there be a relatively clear hierarchy of leadership within the group and agreement on the group's direction?

________ is an important part of the planning process in managing a team.

A team determining, 'How much authority do we have?' is an example of what function in managing a team?

The interactionist view of conflict holds that some conflict is absolutely necessary for effective group performance.

In a short essay, define formal groups and list and describe four examples of formal groups.

To be effective, team members should ________ in order to be flexible and continuously make adjustments.

The pressure to conform in groups is known by which of the following terms?

Which of the following is a common problem in global teams?

High-performance teams have a clear understanding of the goals to be achieved.

The human relations view of conflict holds that conflict must be avoided, because it indicates a malfunctioning within the group.

To be considered a group, there must be at least five people.

Which of the following is a potential means of limiting the free rider effect?

A team of five to 12 employees from the same department or functional area who are involved in efforts to improve work activities or to solve specific problems would be a(n)________.

Which view of conflict sees it as absolutely necessary for effective organisational performance?

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 13: Managing Teams

What characteristic of effective teams would be evident of a team that has intense team loyalty?

In which of the following situations are groups most effective?

________ is the patterns of informal connections among individuals within groups.

In which of the following stages of group development do people join the group either because of a work assignment, in the case of a formal group, or for some other benefit desired, in the case of an informal group?

At the completion of which of the following stages of group development would there be a relatively clear hierarchy of leadership within the group and agreement on the group's direction?

________ is an important part of the planning process in managing a team.

A team determining, 'How much authority do we have?' is an example of what function in managing a team?

The interactionist view of conflict holds that some conflict is absolutely necessary for effective group performance.

In a short essay, define formal groups and list and describe four examples of formal groups.

To be effective, team members should ________ in order to be flexible and continuously make adjustments.

The pressure to conform in groups is known by which of the following terms?

Which of the following is a common problem in global teams?

High-performance teams have a clear understanding of the goals to be achieved.

The human relations view of conflict holds that conflict must be avoided, because it indicates a malfunctioning within the group.

To be considered a group, there must be at least five people.

Which of the following is a potential means of limiting the free rider effect?

A team of five to 12 employees from the same department or functional area who are involved in efforts to improve work activities or to solve specific problems would be a(n)________.

Which view of conflict sees it as absolutely necessary for effective organisational performance?

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters