Question 1

The key to 'feedback control' is taking managerial action before a problem occurs.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is NOT correct about organisational performance?

Accepted Answer

A) It compares actual performance to standards. 
B) It guides managerial decisions in designing strategies. 
C) It measures the appropriateness of organisational goals. 
D) It measures how well the organisation is achieving its goals. 
E) It is the bottom line for managers. 
A) It compares actual performance to standards. 
B) It guides managerial decisions in designing strategies. 
C) It measures the appropriateness of organisational goals. 
D) It measures how well the organisation is achieving its goals. 
E) It is the bottom line for managers.

Question 3

________ is (are)an effective information source for showing relationships, but may ignore subjective factors.

Accepted Answer

A) Statistical reports 
B) Oral reports 
C) Management by walking around 
D) Written reports 
E) Personal observation 
A) Statistical reports 
B) Oral reports 
C) Management by walking around 
D) Written reports 
E) Personal observation

Question 4

Clinical psychologists argue that employee theft ________.

Accepted Answer

A) occurs primarily when there are poor management-labour relations 
B) is a symptom of deeper control issues and is not the real problem 
C) happens because many people can find ways to rationalise this behaviour 
D) happens because the opportunity presents itself through lax management controls 
E) reflects deep problems in the greater society 
A) occurs primarily when there are poor management-labour relations 
B) is a symptom of deeper control issues and is not the real problem 
C) happens because many people can find ways to rationalise this behaviour 
D) happens because the opportunity presents itself through lax management controls 
E) reflects deep problems in the greater society

Question 5

In the control process, if Bega was consistently selling more cheese than was predicted, what type of managerial action would be warranted?

Accepted Answer

A) decrease the range of variation 
B) revise the standard 
C) immediate corrective action 
D) increase the range of variation 
E) basic corrective action 
A) decrease the range of variation 
B) revise the standard 
C) immediate corrective action 
D) increase the range of variation 
E) basic corrective action

Question 6

Types of Control
In order to be successful, Sliders Ice Cream had to have polite, effective customer relations.Although they knew their product was good, the relationships their employees built with the customers would result in repeat customers.In order to do this, they tried several options.First, they implemented a customer suggestion box and provided customers with cards asking them for their opinions of the service they had received.They also tried having managers closely observe their employees' behaviour and provide suggestions to employees on how to best handle difficult situations.Finally, they decided to implement a training program during new employee orientation.They had considered installing hidden cameras to observe employee behaviour while management was not around but, in the end, decided against it.
-Refer to Types of Control (Scenario).Having management observe and correct employee behaviour when it happens is a form of ________ control.

Accepted Answer

A) covert 
B) concurrent 
C) anticipatory 
D) feedback 
E) feedforward 
A) covert 
B) concurrent 
C) anticipatory 
D) feedback 
E) feedforward

Question 7

What type of control can prevent ongoing problem situations from becoming too costly?

Accepted Answer

A) concurrent control 
B) definitional control 
C) feedback control 
D) projected control 
E) feedforward control 
A) concurrent control 
B) definitional control 
C) feedback control 
D) projected control 
E) feedforward control

Question 8

The ________ step determines the degree of variation between actual performance and the standard.

Accepted Answer

A) directing 
B) objective 
C) validity 
D) reliability 
E) comparing 
A) directing 
B) objective 
C) validity 
D) reliability 
E) comparing

Question 9

Factors that have been found to be linked to workplace violence include ________.

Accepted Answer

A) too much caffeine 
B) employee stress 
C) poor diet 
D) employers' reluctance to prosecute 
E) poor personal hygiene 
A) too much caffeine 
B) employee stress 
C) poor diet 
D) employers' reluctance to prosecute 
E) poor personal hygiene

Question 10

An effective control system will ensure that activities lead to attainment of the organisation's goals.

Accepted Answer

A) True 
 B)False

Question 11

________ management is the process of acquiring, managing, renewing and disposing of assets as needed.

Accepted Answer

A) Sales 
B) Debt 
C) Liability 
D) Asset 
E) Capital 
A) Sales 
B) Debt 
C) Liability 
D) Asset 
E) Capital

Question 12

Which of the following control measures for deterring or reducing workplace violence is considered a feedback control measure?

Accepted Answer

A) be a good role model in how you treat others 
B) clearly communicate policies to employees 
C) never ignore threats 
D) review company policies and change, if necessary 
E) careful pre-hiring screening 
A) be a good role model in how you treat others 
B) clearly communicate policies to employees 
C) never ignore threats 
D) review company policies and change, if necessary 
E) careful pre-hiring screening

Question 13

In the control process, what type of corrective action asks questions of 'why' and 'how' performance has deviated?

Accepted Answer

A) basic corrective action 
B) planned corrective action 
C) cognitive corrective action 
D) strategic corrective action 
E) immediate corrective action 
A) basic corrective action 
B) planned corrective action 
C) cognitive corrective action 
D) strategic corrective action 
E) immediate corrective action

Question 14

The laws in some countries can constrain organisational control by NOT allowing organisations to ________.

Accepted Answer

A) bring in a new management team from outside the country 
B) hiring employees without union approval 
C) trade beyond the country's borders 
D) open facilities 
E) bring money into the country 
A) bring in a new management team from outside the country 
B) hiring employees without union approval 
C) trade beyond the country's borders 
D) open facilities 
E) bring money into the country

Question 15

An Effective Control
Barry's, a popular family restaurant, decided they needed to implement a more effective control process.They were losing market share, their prices seemed uncompetitive with other restaurants and employee work standards were unpredictable and inconsistent.They needed some help with developing this process, so they called HyperJob, a management-consulting firm, to assist them with this development.
-Refer to An Effective Control (Scenario).Barry's found that they had to make some changes with fundamental processes.Learning about ________ or determining how and why performance has deviated and correcting the source of deviation was an important step.

Accepted Answer

A) basic corrective action 
B) changing the goals 
C) immediate corrective action 
D) changing the standard 
E) changing the processes 
A) basic corrective action 
B) changing the goals 
C) immediate corrective action 
D) changing the standard 
E) changing the processes

Question 16

The ________ approach to performance measurement was introduced as a way to evaluate organisational performance from more than just the financial perspective.

Accepted Answer

A) information control 
B) performance control 
C) balanced scorecard 
D) market value added 
E) economic valued added 
A) information control 
B) performance control 
C) balanced scorecard 
D) market value added 
E) economic valued added

Question 17

Which of the following is true about adjusting controls for national differences?

Accepted Answer

A) Managers of foreign operations tend to be more controlled directly by the home office. 
B) Less technologically advanced nations tend to be highly decentralised. 
C) The control process should be identical across all organisational geographic areas. 
D) All cultures tend to respond similarly to control systems. 
E) Technologically advanced nations tend to use indirect control devices. 
A) Managers of foreign operations tend to be more controlled directly by the home office. 
B) Less technologically advanced nations tend to be highly decentralised. 
C) The control process should be identical across all organisational geographic areas. 
D) All cultures tend to respond similarly to control systems. 
E) Technologically advanced nations tend to use indirect control devices.

Question 18

The control process is essentially a continuous flow between measuring, comparing and managerial action.

Accepted Answer

A) True 
 B)False

Question 19

What type of control takes place while the activity is in progress, such as direct supervision?

Accepted Answer

A) feedback control 
B) concurrent control 
C) projected control 
D) definitional control 
E) feedforward control 
A) feedback control 
B) concurrent control 
C) projected control 
D) definitional control 
E) feedforward control

Question 20

A(n)________ is defined as a system used to provide management with needed information on a regular basis.

Accepted Answer

A) management information system 
B) expert system 
C) artificial intelligence system 
D) data entry system 
E) intelligence system 
A) management information system 
B) expert system 
C) artificial intelligence system 
D) data entry system 
E) intelligence system

The key to 'feedback control' is taking managerial action before a problem occurs.

Which of the following statements is NOT correct about organisational performance?

________ is (are)an effective information source for showing relationships, but may ignore subjective factors.

Clinical psychologists argue that employee theft ________.

In the control process, if Bega was consistently selling more cheese than was predicted, what type of managerial action would be warranted?

What type of control can prevent ongoing problem situations from becoming too costly?

The ________ step determines the degree of variation between actual performance and the standard.

Factors that have been found to be linked to workplace violence include ________.

An effective control system will ensure that activities lead to attainment of the organisation's goals.

________ management is the process of acquiring, managing, renewing and disposing of assets as needed.

Which of the following control measures for deterring or reducing workplace violence is considered a feedback control measure?

In the control process, what type of corrective action asks questions of 'why' and 'how' performance has deviated?

The laws in some countries can constrain organisational control by NOT allowing organisations to ________.

The ________ approach to performance measurement was introduced as a way to evaluate organisational performance from more than just the financial perspective.

Which of the following is true about adjusting controls for national differences?

The control process is essentially a continuous flow between measuring, comparing and managerial action.

What type of control takes place while the activity is in progress, such as direct supervision?

A(n)________ is defined as a system used to provide management with needed information on a regular basis.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 10: Managerial Controls

The key to 'feedback control' is taking managerial action before a problem occurs.

Which of the following statements is NOT correct about organisational performance?

________ is (are)an effective information source for showing relationships, but may ignore subjective factors.

Clinical psychologists argue that employee theft ________.

In the control process, if Bega was consistently selling more cheese than was predicted, what type of managerial action would be warranted?

What type of control can prevent ongoing problem situations from becoming too costly?

The ________ step determines the degree of variation between actual performance and the standard.

Factors that have been found to be linked to workplace violence include ________.

An effective control system will ensure that activities lead to attainment of the organisation's goals.

________ management is the process of acquiring, managing, renewing and disposing of assets as needed.

Which of the following control measures for deterring or reducing workplace violence is considered a feedback control measure?

In the control process, what type of corrective action asks questions of 'why' and 'how' performance has deviated?

The laws in some countries can constrain organisational control by NOT allowing organisations to ________.

The ________ approach to performance measurement was introduced as a way to evaluate organisational performance from more than just the financial perspective.

Which of the following is true about adjusting controls for national differences?

The control process is essentially a continuous flow between measuring, comparing and managerial action.

What type of control takes place while the activity is in progress, such as direct supervision?

A(n)________ is defined as a system used to provide management with needed information on a regular basis.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters