Question 1

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organisation meets its goals.

Accepted Answer

A) True 
 B)False

Question 2

According to the textbook, which of the following is the first step in control?

Accepted Answer

A) measuring actual performance 
B) taking managerial action 
C) comparing actual against the standard 
D) changing the standard 
E) measuring employee satisfaction 
A) measuring actual performance 
B) taking managerial action 
C) comparing actual against the standard 
D) changing the standard 
E) measuring employee satisfaction

Question 3

The major drawback of ________ is that by the time the manager has the information, the problems have already occurred, leading to waste or damage.

Accepted Answer

A) projected control 
B) feedback control 
C) definitional control 
D) feedforward control 
E) concurrent control 
A) projected control 
B) feedback control 
C) definitional control 
D) feedforward control 
E) concurrent control

Question 4

In a short essay, discuss the reasons that 'control' is important in the planning process.

Accepted Answer

Control is so important because although

Question 5

In reality, management is an ongoing process and controlling activities provide the critical link back to planning.

Accepted Answer

A) True 
 B)False

Question 6

The 'service profit chain' is the service sequence from employees to customers to profit.According to this concept, the company's strategy and service delivery system determines ________.

Accepted Answer

A) how committed the firm is to its customers 
B) how the firm performs in the short run 
C) the company's national service rating index 
D) employee retention 
E) how employees service customers 
A) how committed the firm is to its customers 
B) how the firm performs in the short run 
C) the company's national service rating index 
D) employee retention 
E) how employees service customers

Question 7

The Industry Leader
Frank, the new Managing Director for Cooper-Smith Real Estate, is working hard to turn around the formerly successful real estate business.His goal is to once again make Cooper-Smith a leader in the industry.Frank is currently at a meeting with senior staff and is informing them about measuring the company's performance.
-Refer to The Industry Leader (Scenario).To conclude the meeting, Frank stated that the most frequently used organisational performance measures include all of the following EXCEPT ________.

Accepted Answer

A) organisational productivity 
B) situational analysis 
C) organisational effectiveness 
D) industry rankings 
E) both A and B 
A) organisational productivity 
B) situational analysis 
C) organisational effectiveness 
D) industry rankings 
E) both A and B

Question 8

Which of the following is NOT mentioned in the textbook as a type of control?

Accepted Answer

A) feedforward control 
B) concurrent control 
C) cross-sectional control 
D) feedback control 
E) both A and B 
A) feedforward control 
B) concurrent control 
C) cross-sectional control 
D) feedback control 
E) both A and B

Question 9

Which of the following is the best way to allow for verbal and non-verbal feedback?

Accepted Answer

A) statistical reports 
B) personal observation 
C) oral reports 
D) written reports 
E) standardised tests 
A) statistical reports 
B) personal observation 
C) oral reports 
D) written reports 
E) standardised tests

Question 10

What is the final step in the control process?

Accepted Answer

A) benchmarking standards with a competitor 
B) rewarding/punishing employee performance 
C) adjusting measurement standards 
D) re-engineering the process 
E) taking managerial action 
A) benchmarking standards with a competitor 
B) rewarding/punishing employee performance 
C) adjusting measurement standards 
D) re-engineering the process 
E) taking managerial action

Question 11

________ is measured by the sales revenue an organisation receives when goods or services are sold.

Accepted Answer

A) Input 
B) Output 
C) Surplus 
D) Quality 
E) Effectiveness 
A) Input 
B) Output 
C) Surplus 
D) Quality 
E) Effectiveness

Question 12

All of the following control measures would come from statistical reports EXCEPT ________.

Accepted Answer

A) percentage of market held 
B) average dollar per sale 
C) salespersons' ability to put themselves in the customers' shoes 
D) number of customer visits per salesperson 
E) number of customer impressions per advertising medium 
A) percentage of market held 
B) average dollar per sale 
C) salespersons' ability to put themselves in the customers' shoes 
D) number of customer visits per salesperson 
E) number of customer impressions per advertising medium

Question 13

Feedback control's advantage is that it ________.

Accepted Answer

A) gives an evaluation on the planning process 
B) enhances employee motivation 
C) improves the communication processes 
D) both A and B 
E) A, B and C 
A) gives an evaluation on the planning process 
B) enhances employee motivation 
C) improves the communication processes 
D) both A and B 
E) A, B and C

Question 14

What managers should be involved in the control process?

Accepted Answer

A) all managers 
B) upper management 
C) systems managers 
D) first-line managers 
E) middle managers 
A) all managers 
B) upper management 
C) systems managers 
D) first-line managers 
E) middle managers

Question 15

Of the following, which is NOT a common source of information used by managers to measure performance?

Accepted Answer

A) standardised tests 
B) statistical reports 
C) oral reports 
D) personal observation 
E) written reports 
A) standardised tests 
B) statistical reports 
C) oral reports 
D) personal observation 
E) written reports

Question 16

The most desirable type of control is 'concurrent control'.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is NOT a feedforward control measure to prevent theft or fraud by employees?

Accepted Answer

A) having professionals review your internal security controls 
B) prosecuting employees who steal 
C) careful pre-hiring screening 
D) involving employees in writing policies 
E) educating and training employees about policies 
A) having professionals review your internal security controls 
B) prosecuting employees who steal 
C) careful pre-hiring screening 
D) involving employees in writing policies 
E) educating and training employees about policies

Question 18

Managers in technologically advanced countries tend to use direct control devices.

Accepted Answer

A) True 
 B)False

Question 19

Regarding the control process, what is measured is ________ than how we measure it.

Accepted Answer

A) equally important 
B) much less important 
C) usually more important 
D) less important 
E) five times more important 
A) equally important 
B) much less important 
C) usually more important 
D) less important 
E) five times more important

Question 20

Of the following, which is NOT a reason why control systems are important?

Accepted Answer

A) Controlling activities provide the critical link back to planning. 
B) Control mechanisms support employee empowerment. 
C) Controls help protect the organisation against threats. 
D) Controls guarantee goal attainment. 
E) Controls provide a way to compare current status with goals and objectives. 
A) Controlling activities provide the critical link back to planning. 
B) Control mechanisms support employee empowerment. 
C) Controls help protect the organisation against threats. 
D) Controls guarantee goal attainment. 
E) Controls provide a way to compare current status with goals and objectives.

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organisation meets its goals.

According to the textbook, which of the following is the first step in control?

The major drawback of ________ is that by the time the manager has the information, the problems have already occurred, leading to waste or damage.

In a short essay, discuss the reasons that 'control' is important in the planning process.

In reality, management is an ongoing process and controlling activities provide the critical link back to planning.

The 'service profit chain' is the service sequence from employees to customers to profit.According to this concept, the company's strategy and service delivery system determines ________.

Which of the following is NOT mentioned in the textbook as a type of control?

Which of the following is the best way to allow for verbal and non-verbal feedback?

What is the final step in the control process?

________ is measured by the sales revenue an organisation receives when goods or services are sold.

All of the following control measures would come from statistical reports EXCEPT ________.

Feedback control's advantage is that it ________.

What managers should be involved in the control process?

Of the following, which is NOT a common source of information used by managers to measure performance?

The most desirable type of control is 'concurrent control'.

Which of the following is NOT a feedforward control measure to prevent theft or fraud by employees?

Managers in technologically advanced countries tend to use direct control devices.

Regarding the control process, what is measured is ________ than how we measure it.

Of the following, which is NOT a reason why control systems are important?

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 10: Managerial Controls

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organisation meets its goals.

According to the textbook, which of the following is the first step in control?

The major drawback of ________ is that by the time the manager has the information, the problems have already occurred, leading to waste or damage.

In a short essay, discuss the reasons that 'control' is important in the planning process.

In reality, management is an ongoing process and controlling activities provide the critical link back to planning.

The 'service profit chain' is the service sequence from employees to customers to profit.According to this concept, the company's strategy and service delivery system determines ________.

Which of the following is NOT mentioned in the textbook as a type of control?

Which of the following is the best way to allow for verbal and non-verbal feedback?

What is the final step in the control process?

________ is measured by the sales revenue an organisation receives when goods or services are sold.

All of the following control measures would come from statistical reports EXCEPT ________.

Feedback control's advantage is that it ________.

What managers should be involved in the control process?

Of the following, which is NOT a common source of information used by managers to measure performance?

The most desirable type of control is 'concurrent control'.

Which of the following is NOT a feedforward control measure to prevent theft or fraud by employees?

Managers in technologically advanced countries tend to use direct control devices.

Regarding the control process, what is measured is ________ than how we measure it.

Of the following, which is NOT a reason why control systems are important?

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters