Question 1

According to the textbook, the best-known form of ________ is direct supervision.

Accepted Answer

A) concurrent control 
B) definitional control 
C) feedback control 
D) feedforward control 
E) projected control 
A) concurrent control 
B) definitional control 
C) feedback control 
D) feedforward control 
E) projected control

Question 2

Doing nothing is NOT an acceptable managerial action in the control process.

Accepted Answer

A) True 
 B)False

Question 3

The easiest way to increase the ratio of outputs to inputs would be to ________.

Accepted Answer

A) decrease the selling price of outputs 
B) increase the selling price of outputs 
C) decrease the amount of inputs 
D) increase the cost of the input 
E) hire additional employees 
A) decrease the selling price of outputs 
B) increase the selling price of outputs 
C) decrease the amount of inputs 
D) increase the cost of the input 
E) hire additional employees

Question 4

________ is measured by the costs of acquiring and transforming the organisational resources into the outputs.

Accepted Answer

A) Input 
B) Variable costs 
C) Quality 
D) Effectiveness 
E) Efficiency 
A) Input 
B) Variable costs 
C) Quality 
D) Effectiveness 
E) Efficiency

Question 5

Which of the following is NOT an example of what can be measured in the control process?

Accepted Answer

A) personal observation 
B) defects 
C) absenteeism 
D) employee satisfaction 
E) turnover 
A) personal observation 
B) defects 
C) absenteeism 
D) employee satisfaction 
E) turnover

Question 6

What type of control prevents anticipated problems?

Accepted Answer

A) projected control 
B) feedforward control 
C) concurrent control 
D) definitional control 
E) feedback control 
A) projected control 
B) feedforward control 
C) concurrent control 
D) definitional control 
E) feedback control

Question 7

Which of the following steps to successfully implementing an internal benchmarking best practices program involves the creation of an organisational culture that reinforces a 'we can learn from everyone' attitude and emphasises sharing information?

Accepted Answer

A) Identify best practices throughout the organisation. 
B) Create a best practices knowledge sharing system. 
C) Communicate best practices throughout the organisation. 
D) Develop best practices reward and recognition systems. 
E) Nurture best practices on an ongoing basis. 
A) Identify best practices throughout the organisation. 
B) Create a best practices knowledge sharing system. 
C) Communicate best practices throughout the organisation. 
D) Develop best practices reward and recognition systems. 
E) Nurture best practices on an ongoing basis.

Question 8

The control process is a three-step process that includes unfreezing the system, changing the system and refreezing the system.

Accepted Answer

A) True 
 B)False

Question 9

'Objectives' are set as part of the controlling process.

Accepted Answer

A) True 
 B)False

Question 10

Types of Control
In order to be successful, Sliders Ice Cream had to have polite, effective customer relations.Although they knew their product was good, the relationships their employees built with the customers would result in repeat customers.In order to do this, they tried several options.First, they implemented a customer suggestion box and provided customers with cards asking them for their opinions of the service they had received.They also tried having managers closely observe their employees' behaviour and provide suggestions to employees on how to best handle difficult situations.Finally, they decided to implement a training program during new employee orientation.They had considered installing hidden cameras to observe employee behaviour while management was not around but, in the end, decided against it.
-Refer to Types of Control (Scenario).The training program Sliders implemented is considered a form of ________ control.

Accepted Answer

A) concurrent 
B) anticipatory 
C) feedback 
D) covert 
E) feedforward 
A) concurrent 
B) anticipatory 
C) feedback 
D) covert 
E) feedforward

Question 11

Which of the following terms is associated with the definition of 'control'?

Accepted Answer

A) communication 
B) motivation 
C) personality 
D) high tech 
E) monitoring 
A) communication 
B) motivation 
C) personality 
D) high tech 
E) monitoring

Question 12

Financial statements are an example of what type of control?

Accepted Answer

A) projected control 
B) feedback control 
C) concurrent control 
D) definitional control 
E) feedforward control 
A) projected control 
B) feedback control 
C) concurrent control 
D) definitional control 
E) feedforward control

Question 13

Which of the following is NOT related to the meaning of management information systems?

Accepted Answer

A) It provides data and information. 
B) The word system implies order, arrangement and purpose. 
C) It is meant to provide managerial information on a regular basis. 
D) To be considered a system, it needs to be on a computer and not manually regulated. 
E) It is similar to a library. 
A) It provides data and information. 
B) The word system implies order, arrangement and purpose. 
C) It is meant to provide managerial information on a regular basis. 
D) To be considered a system, it needs to be on a computer and not manually regulated. 
E) It is similar to a library.

Question 14

Information Controls
Computing Solutions Ltd is a high-tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations.Ted is the department head and needs to train John and Kelly, both project managers, on the proper applications of technological solutions for businesses.
-Refer to Information Controls (Scenario).When John organises and processes the raw, unanalysed facts, he will have ________.

Accepted Answer

A) information 
B) data 
C) systems 
D) a management information system 
E) feedback 
A) information 
B) data 
C) systems 
D) a management information system 
E) feedback

Question 15

An Effective Control
Barry's, a popular family restaurant, decided they needed to implement a more effective control process.They were losing market share, their prices seemed uncompetitive with other restaurants and employee work standards were unpredictable and inconsistent.They needed some help with developing this process, so they called HyperJob, a management consulting firm, to assist them with this development.
-Refer to An Effective Control (Scenario).Barry's management team learned that they need to use the process of ________ to monitor, compare and correct work performance.

Accepted Answer

A) planning 
B) controlling 
C) managing 
D) leading 
E) organising 
A) planning 
B) controlling 
C) managing 
D) leading 
E) organising

Question 16

What type of control is concerned with input?

Accepted Answer

A) projected control 
B) concurrent control 
C) definitional control 
D) feedforward control 
E) feedback control 
A) projected control 
B) concurrent control 
C) definitional control 
D) feedforward control 
E) feedback control

Question 17

The ________ measure an organisation's ability to meet its current debt obligations.

Accepted Answer

A) leverage ratios 
B) activity ratios 
C) profitability ratios 
D) liquidity ratios 
E) conformance ratios 
A) leverage ratios 
B) activity ratios 
C) profitability ratios 
D) liquidity ratios 
E) conformance ratios

Question 18

The Industry Leader
Frank, the new Managing Director for Cooper-Smith Real Estate, is working hard to turn around the formerly successful real estate business.His goal is to once again make Cooper-Smith a leader in the industry.Frank is currently at a meeting with senior staff and is informing them about measuring the company's performance.
-Refer to The Industry Leader (Scenario).Bob, one of the senior managers, was confused as to why measuring organisational performance was important, as sales were increasing.Frank replied that it is important to measure and control organisational performance because it leads to all of the following EXCEPT ________.

Accepted Answer

A) a higher debt/equity ratio 
B) improved measures of organisational knowledge 
C) a positive impact on organisational reputation 
D) better asset management 
E) increased ability to capture customer value 
A) a higher debt/equity ratio 
B) improved measures of organisational knowledge 
C) a positive impact on organisational reputation 
D) better asset management 
E) increased ability to capture customer value

Question 19

Revising unrealistically high standards is one method of managerial action in the control process.

Accepted Answer

A) True 
 B)False

Question 20

Basic corrective action is correcting an activity at once in order to get performance back on track.

Accepted Answer

A) True 
 B)False

According to the textbook, the best-known form of ________ is direct supervision.

Doing nothing is NOT an acceptable managerial action in the control process.

The easiest way to increase the ratio of outputs to inputs would be to ________.

________ is measured by the costs of acquiring and transforming the organisational resources into the outputs.

Which of the following is NOT an example of what can be measured in the control process?

What type of control prevents anticipated problems?

Which of the following steps to successfully implementing an internal benchmarking best practices program involves the creation of an organisational culture that reinforces a 'we can learn from everyone' attitude and emphasises sharing information?

The control process is a three-step process that includes unfreezing the system, changing the system and refreezing the system.

'Objectives' are set as part of the controlling process.

Which of the following terms is associated with the definition of 'control'?

Financial statements are an example of what type of control?

Which of the following is NOT related to the meaning of management information systems?

What type of control is concerned with input?

The ________ measure an organisation's ability to meet its current debt obligations.

Revising unrealistically high standards is one method of managerial action in the control process.

Basic corrective action is correcting an activity at once in order to get performance back on track.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 10: Managerial Controls

According to the textbook, the best-known form of ________ is direct supervision.

Doing nothing is NOT an acceptable managerial action in the control process.

The easiest way to increase the ratio of outputs to inputs would be to ________.

________ is measured by the costs of acquiring and transforming the organisational resources into the outputs.

Which of the following is NOT an example of what can be measured in the control process?

What type of control prevents anticipated problems?

Which of the following steps to successfully implementing an internal benchmarking best practices program involves the creation of an organisational culture that reinforces a 'we can learn from everyone' attitude and emphasises sharing information?

The control process is a three-step process that includes unfreezing the system, changing the system and refreezing the system.

'Objectives' are set as part of the controlling process.

Which of the following terms is associated with the definition of 'control'?

Financial statements are an example of what type of control?

Which of the following is NOT related to the meaning of management information systems?

What type of control is concerned with input?

The ________ measure an organisation's ability to meet its current debt obligations.

Revising unrealistically high standards is one method of managerial action in the control process.

Basic corrective action is correcting an activity at once in order to get performance back on track.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters