Question 1

In the control process, to what factor is actual performance compared in order to properly assess the situation?

Accepted Answer

A) desired standards 
B) competitors' outcomes 
C) last month's efforts 
D) last year's performance 
E) management opinion 
A) desired standards 
B) competitors' outcomes 
C) last month's efforts 
D) last year's performance 
E) management opinion

Question 2

Information Controls
Computing Solutions Ltd is a high-tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations.Ted is the department head and needs to train John and Kelly, both project managers, on the proper applications of technological solutions for businesses.
-Refer to Information Controls (Scenario).Ted also informs John and Kelly that the term ________ in MIS implies order, arrangement and purpose.

Accepted Answer

A) information 
B) data 
C) system 
D) category 
E) manage 
A) information 
B) data 
C) system 
D) category 
E) manage

Question 3

In the control process, which step follows 'measuring actual performance'?

Accepted Answer

A) comparing actual performance against a standard 
B) logging actual performance 
C) obtaining employee input to performance gaps 
D) checking performance measurement for reliability 
E) establishing standards 
A) comparing actual performance against a standard 
B) logging actual performance 
C) obtaining employee input to performance gaps 
D) checking performance measurement for reliability 
E) establishing standards

Question 4

What is the risk in taking immediate corrective action?

Accepted Answer

A) It lowers the standards. 
B) It does not affect performance. 
C) It is time-consuming. 
D) It does not pinpoint and correct the causes of variance. 
E) It prevents managers from perpetually 'putting out fires'. 
A) It lowers the standards. 
B) It does not affect performance. 
C) It is time-consuming. 
D) It does not pinpoint and correct the causes of variance. 
E) It prevents managers from perpetually 'putting out fires'.

Question 5

The accumulated end results of all the organisation's work activities are called ________.

Accepted Answer

A) organisational performance 
B) organisational planning 
C) environmental scanning 
D) goal attainment 
E) scenario planning 
A) organisational performance 
B) organisational planning 
C) environmental scanning 
D) goal attainment 
E) scenario planning

Question 6

________ is the search for the best practices among competitors or non-competitors that lead to their superior performance.

Accepted Answer

A) Correlating 
B) Situating 
C) Factoring 
D) Benchmarking 
E) Balanced scorecard 
A) Correlating 
B) Situating 
C) Factoring 
D) Benchmarking 
E) Balanced scorecard

Question 7

'Performance' is the end result of an activity.

Accepted Answer

A) True 
 B)False

Question 8

All of the following are considered examples of concurrent control measures used for deterring or reducing employee theft or fraud EXCEPT ________.

Accepted Answer

A) using corporate hotlines for reporting incidences 
B) involving employees in writing policies 
C) setting a good example 
D) installing 'lockout' options on computers, telephones and email 
E) using video surveillance equipment if conditions warrant 
A) using corporate hotlines for reporting incidences 
B) involving employees in writing policies 
C) setting a good example 
D) installing 'lockout' options on computers, telephones and email 
E) using video surveillance equipment if conditions warrant

Question 9

________ is the overall output of goods or services produced divided by the inputs needed to generate that output.

Accepted Answer

A) Factoring 
B) Forfeiting 
C) Correlation 
D) Productivity 
E) Output index 
A) Factoring 
B) Forfeiting 
C) Correlation 
D) Productivity 
E) Output index

Question 10

________ is a measure of how appropriate organisational goals are and how well an organisation is achieving those goals.

Accepted Answer

A) Operational analysis 
B) Competitor analysis 
C) Environmental scanning 
D) Organisational effectiveness 
E) Situational effectiveness 
A) Operational analysis 
B) Competitor analysis 
C) Environmental scanning 
D) Organisational effectiveness 
E) Situational effectiveness

Question 11

'Measurements' are part of controlling.

Accepted Answer

A) True 
 B)False

Question 12

An Effective Control
Barry's, a popular family restaurant, decided they needed to implement a more effective control process.They were losing market share, their prices seemed uncompetitive with other restaurants and employee work standards were unpredictable and inconsistent.They needed some help with developing this process, so they called HyperJob, a management consulting firm, to assist them with this development.
-Refer to An Effective Control (Scenario).The HyperJob consultant told Barry's management team that the control process was comprised of ALL BUT which of the following factors?

Accepted Answer

A) standards 
B) comparisons 
C) goals 
D) action 
E) measurements 
A) standards 
B) comparisons 
C) goals 
D) action 
E) measurements

Question 13

________ is a control technique in which the manager is out in the work area, interacting directly with employees and exchanging information.

Accepted Answer

A) Management by objectives 
B) Management by walking around 
C) Feedback control 
D) Feedforward control 
E) Leadership by example 
A) Management by objectives 
B) Management by walking around 
C) Feedback control 
D) Feedforward control 
E) Leadership by example

Question 14

Managers measure and control organisation performance because it leads to ________.

Accepted Answer

A) better asset management 
B) improved organisation knowledge 
C) better customer value 
D) both A and B 
E) A, B and C 
A) better asset management 
B) improved organisation knowledge 
C) better customer value 
D) both A and B 
E) A, B and C

Question 15

Which of the following is NOT part of the five-point bottom line?

Accepted Answer

A) economic prosperity 
B) environmental sustainability 
C) cultural harmony 
D) social responsibility 
E) spiritual validity 
A) economic prosperity 
B) environmental sustainability 
C) cultural harmony 
D) social responsibility 
E) spiritual validity

Question 16

How do control systems support delegating?

Accepted Answer

A) They enable greater task clarity. 
B) They motivate employees. 
C) They lead to greater managerial authority. 
D) They enable effective feedback regarding employee performance. 
E) All the above. 
A) They enable greater task clarity. 
B) They motivate employees. 
C) They lead to greater managerial authority. 
D) They enable effective feedback regarding employee performance. 
E) All the above.

Question 17

The first step in the control process is comparing actual performance against a standard.

Accepted Answer

A) True 
 B)False

Question 18

The most well-known form of concurrent control is 'direct supervision'.

Accepted Answer

A) True 
 B)False

Question 19

In a short essay, list the four common sources of information frequently used by managers to measure actual performance, including the advantages and disadvantages of each source of information.

Accepted Answer

1. Personal observation - The advantages

Question 20

In a short essay, discuss the common measures of organisational performance.

Accepted Answer

The most frequently used organisational

In the control process, to what factor is actual performance compared in order to properly assess the situation?

In the control process, which step follows 'measuring actual performance'?

What is the risk in taking immediate corrective action?

The accumulated end results of all the organisation's work activities are called ________.

________ is the search for the best practices among competitors or non-competitors that lead to their superior performance.

'Performance' is the end result of an activity.

All of the following are considered examples of concurrent control measures used for deterring or reducing employee theft or fraud EXCEPT ________.

________ is the overall output of goods or services produced divided by the inputs needed to generate that output.

________ is a measure of how appropriate organisational goals are and how well an organisation is achieving those goals.

'Measurements' are part of controlling.

________ is a control technique in which the manager is out in the work area, interacting directly with employees and exchanging information.

Managers measure and control organisation performance because it leads to ________.

Which of the following is NOT part of the five-point bottom line?

How do control systems support delegating?

The first step in the control process is comparing actual performance against a standard.

The most well-known form of concurrent control is 'direct supervision'.

In a short essay, list the four common sources of information frequently used by managers to measure actual performance, including the advantages and disadvantages of each source of information.

In a short essay, discuss the common measures of organisational performance.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 10: Managerial Controls

In the control process, to what factor is actual performance compared in order to properly assess the situation?

In the control process, which step follows 'measuring actual performance'?

What is the risk in taking immediate corrective action?

The accumulated end results of all the organisation's work activities are called ________.

________ is the search for the best practices among competitors or non-competitors that lead to their superior performance.

'Performance' is the end result of an activity.

All of the following are considered examples of concurrent control measures used for deterring or reducing employee theft or fraud EXCEPT ________.

________ is the overall output of goods or services produced divided by the inputs needed to generate that output.

________ is a measure of how appropriate organisational goals are and how well an organisation is achieving those goals.

'Measurements' are part of controlling.

________ is a control technique in which the manager is out in the work area, interacting directly with employees and exchanging information.

Managers measure and control organisation performance because it leads to ________.

Which of the following is NOT part of the five-point bottom line?

How do control systems support delegating?

The first step in the control process is comparing actual performance against a standard.

The most well-known form of concurrent control is 'direct supervision'.

In a short essay, list the four common sources of information frequently used by managers to measure actual performance, including the advantages and disadvantages of each source of information.

In a short essay, discuss the common measures of organisational performance.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Filters