Exam 13: Conflict Management

Of the following common areas of conflict between nurses and their patients and families,which does the nurse interpret as the most easily resolved?

Which of the following scenarios shows an ethical conflict?

Consider the following terms used to label different styles of handling anger-the Sherman tank,the sniper,the constant complainer,and the clam.Which of the following comments would you expect a Sherman tank to make?

Which of the following statements by the nurse about unresolved conflict are true?

A staff nurse who has worked on the unit for 6 months voices the following concerns to another nurse: "The clinical nurse leader of the unit often follows me into the supply room and stands blocking the doorway and chats.The nurse leader makes opportunities to mention my good looks,muscular physique,or strength in the context of daily work,saying things like,'You're so handsome;no wonder your patients like you.' The nurse leader frequently touches me on the arm,the shoulder,chest,or the hair,and if I'm sitting,touches my leg.Yesterday,the nurse leader patted my arm and said,'You know,if we were dating,I might be able to give you lighter assignments.' I don't want to date the nurse leader.I just want to be left alone! What should I do?" What is the best reply?