Exam 8: Managing Change and Innovation

An effective way to reduce workplace stress is to make sure that employees are appropriately matched to their jobs.

The moment when all prior efforts in the creativity process successfully come together is known as ________.

A baseball player in a slump who feels stress from trying to raise his batting average is experiencing ________ stress.

The first step in Lewin's three-step description of the change process involves ________.

Stress has ________ symptoms.

Workers seem to reject a simple new manufacturing method that has been shown to increase company sales because they say, "That is not the way we do things around here." These workers are most likely to be resisting change due to which of the following?

Role conflict is created when an employee does not feel confident that she can achieve her goals.

An innovative organization needs to tolerate risk because employees ________ the creative process.

In a short essay, identify and discuss two external forces that bring about the need for change.

Which method of reducing resistance to change is most likely to backfire on the manager who uses it?

Stress from an employee's personal life can best be helped by this.

Today, Lewin's "calm waters" metaphor is increasingly thought to be ________.

Type A personality people find it easy to relax.

The "white-water rapids" metaphor sees change as ________.

Which of the following might be a source of stress for an employee who is very happy with her job with respect to the tasks she performs, what is expected from her, and how she is supervised?

Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?

Studies show that employee assistance programs (EAPs)are ________.

Lewin's force field analysis identified ________ forces that compete when people try to achieve a goal.

Which of the following steps in the creativity process may take years before the idea finally "gels" and the next step occurs?

The most popular OD efforts involve cooperation and these kinds of activities.