Exam 8: Managing Change and Innovation

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

In a short essay, explain organization development (OD).

Kurt Lewin originated some of his most important group dynamics ideas by studying which of the following?

Autonomy on the job tends to increase stress.

In a short essay, define and discuss creativity and innovation in the workplace.

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

An employee who feels pressure to keep pace with work quotas is experiencing task demand stress.

Lewin's force field analysis might view a company ________ as a blocking force for change.

Managers who want creative and innovative employees should ________.

The "white-water rapids" metaphor envisions an organization as ________.

Change threatens the investment you've already made in the status quo.

The final step in Lewin's three-step description of the change process is ________.

Which statement is correct?

A technique that helps employees deal with change that appeals to their sense of logic is ________.

Stress is most frequently associated with ________ only.

Which of the following is an external force that would cause a company to make an organizational change?

Managers typically implement programs to reduce resistance to change when employees ________ in some way.

Time deadlines tend to increase innovation.

________ is the process of taking a creative idea and turning it into something useful.

Stress in the workplace is an adverse reaction that people have in response to ________.