Question 1

One of the most important things a leader can do in a value chain management company is ________.

Accepted Answer

A) provide a good role model 
B) show a positive attitude 
C) be friendly with employees 
D) clearly express expectations 
A) provide a good role model 
B) show a positive attitude 
C) be friendly with employees 
D) clearly express expectations

Question 2

One key measurement that managers in value chain management companies strive to make is an accurate ________.

Accepted Answer

A) supply forecast 
B) weather forecast 
C) demand forecast 
D) production forecast 
A) supply forecast 
B) weather forecast 
C) demand forecast 
D) production forecast

Question 3

American Standard improved the quality of its value chain by getting rid of partners who ________.

Accepted Answer

A) could not work on holidays 
B) could not meet expectations 
C) were not in the bath and kitchen business 
D) were not suppliers 
A) could not work on holidays 
B) could not meet expectations 
C) were not in the bath and kitchen business 
D) were not suppliers

Question 4

All organizations produce goods or services through the ________ process.

Accepted Answer

A) transformation 
B) service 
C) manufacturing 
D) operations 
A) transformation 
B) service 
C) manufacturing 
D) operations

Question 5

In the Six Sigma system, this is the highest level of quality.

Accepted Answer

A) Zero Sigma 
B) One Sigma 
C) Four Sigma 
D) Six Sigma 
A) Zero Sigma 
B) One Sigma 
C) Four Sigma 
D) Six Sigma

Question 6

Value chains that ________ information technology infrastructure often have problems coordinating and collaborating.

Accepted Answer

A) share the same 
B) fail to share compatible 
C) purchase up-to-date 
D) provide their own 
A) share the same 
B) fail to share compatible 
C) purchase up-to-date 
D) provide their own

Question 7

In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.

Accepted Answer

The Gantt chart is a planning tool that

Question 8

Aesthetics may improve how a product looks, but it does not contribute to the actual quality of the product.

Accepted Answer

A) True 
 B)False

Question 9

Manufacturing organizations ________.

Accepted Answer

A) produce physical outputs only 
B) produce nonphysical outputs only 
C) require nonphysical inputs only 
D) require physical inputs only 
A) produce physical outputs only 
B) produce nonphysical outputs only 
C) require nonphysical inputs only 
D) require physical inputs only

Question 10

The critical path in a PERT is the ________ sequence of events that is required to complete the project in the ________ period of time.

Accepted Answer

A) longest; longest 
B) shortest; shortest 
C) longest; shortest 
D) shortest; longest 
A) longest; longest 
B) shortest; shortest 
C) longest; shortest 
D) shortest; longest

Question 11

A new cell phone battery doubles battery life but also increases the cost of the phone.This battery adds ________.

Accepted Answer

A) no value to the phone since it increases the cost 
B) value to the phone only if the cost can be cut 
C) value to the phone if more customers buy the phone 
D) no value to the phone if more customers buy the phone 
A) no value to the phone since it increases the cost 
B) value to the phone only if the cost can be cut 
C) value to the phone if more customers buy the phone 
D) no value to the phone if more customers buy the phone

Question 12

A load chart can tell you how many workers are busy at a given point in time.

Accepted Answer

A) True 
 B)False

Question 13

In the 1960s and 1970s, many U.S.manufacturers fell behind because they ignored production issues and focused on ________.

Accepted Answer

A) quality and efficiency 
B) marketing and finance 
C) efficiency and marketing 
D) finance and quality 
A) quality and efficiency 
B) marketing and finance 
C) efficiency and marketing 
D) finance and quality

One of the most important things a leader can do in a value chain management company is ________.

One key measurement that managers in value chain management companies strive to make is an accurate ________.

American Standard improved the quality of its value chain by getting rid of partners who ________.

All organizations produce goods or services through the ________ process.

In the Six Sigma system, this is the highest level of quality.

Value chains that ________ information technology infrastructure often have problems coordinating and collaborating.

In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.

Aesthetics may improve how a product looks, but it does not contribute to the actual quality of the product.

Manufacturing organizations ________.

The critical path in a PERT is the sequence of events that is required to complete the project in the period of time.

A new cell phone battery doubles battery life but also increases the cost of the phone.This battery adds ________.

A load chart can tell you how many workers are busy at a given point in time.

In the 1960s and 1970s, many U.S.manufacturers fell behind because they ignored production issues and focused on ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 15: Operations Management

One of the most important things a leader can do in a value chain management company is ________.

One key measurement that managers in value chain management companies strive to make is an accurate ________.

American Standard improved the quality of its value chain by getting rid of partners who ________.

All organizations produce goods or services through the ________ process.

In the Six Sigma system, this is the highest level of quality.

Value chains that ________ information technology infrastructure often have problems coordinating and collaborating.

In a short essay, explain the difference between a Gantt chart and a load chart, identifying possible uses for each tool.

Aesthetics may improve how a product looks, but it does not contribute to the actual quality of the product.

Manufacturing organizations ________.

The critical path in a PERT is the ________ sequence of events that is required to complete the project in the ________ period of time.

A new cell phone battery doubles battery life but also increases the cost of the phone.This battery adds ________.

A load chart can tell you how many workers are busy at a given point in time.

In the 1960s and 1970s, many U.S.manufacturers fell behind because they ignored production issues and focused on ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

The critical path in a PERT is the sequence of events that is required to complete the project in the period of time.