Exam 15: Operations Management

Above all, jobs and job design in a value chain management company must be ________.

Apple's problems with the battery of the highly successful iPod show how important ________ is for a product.

Deming was a strong believer in keeping accurate statistics and advocated ________ goals.

The transformation process transforms ________.

Northrup Grumman Corporation empowers employees to ________ about products throughout the manufacturing process as a means of monitoring quality.

The requirement for value chain management that includes an enterprise resource planning (ERP)system to link all of an organization's activities is ________.

Which of the following is NOT an example of a service organization?

A laptop computer company is a ________ organization because its product is ________.

When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?

The key to any job in a successful value chain is that it ________.

Organizational processes in value chain management refer to how work is done.

McDonald's recently made productivity gains by cutting the ________.

The three inputs in the transformation process are people, equipment, and materials.

In many value chains, an organization must have the ability to educate ________.

Managers who are carrying out value chain management invest ________ than managers of conventional organizations.

Organizational culture and attitudes are shared by ________ value chain partners.

In a short essay, explain what value chain management is.

Deming felt that doing quality work was this.

Sharing information is part of the coordination and collaboration requirement for successful value chain management.

Because the nature of jobs can change quickly, value chain management companies often need to make a significant investment in ________.