Question 1

The purpose of operations management is to manage ________.

Accepted Answer

A) inputs 
B) outputs 
C) the transformation process 
D) the manufacturing process 
A) inputs 
B) outputs 
C) the transformation process 
D) the manufacturing process

Question 2

Trust is so important in value chain management that proponents of the system say you can never have too much trust.

Accepted Answer

A) True 
 B)False

Question 3

Being rigorous about expectations is a key part of leadership in value chain management.

Accepted Answer

A) True 
 B)False

Question 4

The extra warmth that Ugg sheepskin boots provides has value since ________ are willing to ________ it.

Accepted Answer

A) suppliers; provide 
B) customers; pay for 
C) manufacturers; make 
D) managers; plan for 
A) suppliers; provide 
B) customers; pay for 
C) manufacturers; make 
D) managers; plan for

Question 5

Manufacturing organizations produce both physical and nonphysical outputs.

Accepted Answer

A) True 
 B)False

Question 6

The goal of operations management is to manage the process of turning labor and raw materials into goods and services of some type.

Accepted Answer

A) True 
 B)False

Question 7

According to W.Edwards Deming, managers should emphasize short-term rather than long-term planning.

Accepted Answer

A) True 
 B)False

Question 8

Each work activity in a Gantt chart is represented by two horizontal bars that identify the ________.

Accepted Answer

A) goal and the date 
B) the date and the manager's name 
C) goal and actual progress 
D) actual progress and manager's name 
A) goal and the date 
B) the date and the manager's name 
C) goal and actual progress 
D) actual progress and manager's name

Question 9

In a short essay, identify and discuss the leadership requirements for successful value chain management.

Accepted Answer

Successful value chain management isn't

Question 10

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

Accepted Answer

A) been largely discredited 
B) fallen into disuse 
C) been confirmed repeatedly 
D) been confirmed for U.S. workers only 
A) been largely discredited 
B) fallen into disuse 
C) been confirmed repeatedly 
D) been confirmed for U.S. workers only

Question 11

A device with e-enabled maintenance control saves money by doing this when it malfunctions or needs maintenance.

Accepted Answer

A) fixing itself 
B) alerting others with e-messages 
C) self-destructing 
D) sounding an alarm 
A) fixing itself 
B) alerting others with e-messages 
C) self-destructing 
D) sounding an alarm

Question 12

In a short essay, explain how required capabilities can be an obstacle to effective management of a value chain.

Accepted Answer

Required capabilities are the special ab

Question 13

In a short essay, explain how people can be an obstacle to effective management of a value chain.

Accepted Answer

People can be obstacles to successful va

Question 14

The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

Accepted Answer

A) supply chain 
B) value chain 
C) output chain 
D) input chain 
A) supply chain 
B) value chain 
C) output chain 
D) input chain

Question 15

ISO 9000 certification provides proof that a quality operations system is in place in a facility.

Accepted Answer

A) True 
 B)False

Question 16

In a short essay, define and discuss quality control in an organization.

Accepted Answer

Controlling for quality is the responsib

Question 17

One of the biggest obstacles to successful value chain management on the organizational level is an organization that ________.

Accepted Answer

A) shares information 
B) refuses to share information 
C) insists on shaking up the status quo 
D) collaborates 
A) shares information 
B) refuses to share information 
C) insists on shaking up the status quo 
D) collaborates

Question 18

All of the following are characteristics of value chain management EXCEPT ________.

Accepted Answer

A) it is externally oriented 
B) it focuses on both incoming materials and outgoing products and services 
C) it is efficiency oriented 
D) it is effectiveness oriented 
A) it is externally oriented 
B) it focuses on both incoming materials and outgoing products and services 
C) it is efficiency oriented 
D) it is effectiveness oriented

Question 19

It is estimated that in the United States, about ________ of all economic output is toward making tangible, physical objects.

Accepted Answer

A) 10 percent 
B) 20 percent 
C) 40 percent 
D) 80 percent 
A) 10 percent 
B) 20 percent 
C) 40 percent 
D) 80 percent

Question 20

In a transformation process, people are considered to be inputs because they ________.

Accepted Answer

A) are material beings 
B) are costly 
C) perform tasks that are needed to create outputs 
D) have knowledge and information 
A) are material beings 
B) are costly 
C) perform tasks that are needed to create outputs 
D) have knowledge and information

The purpose of operations management is to manage ________.

Trust is so important in value chain management that proponents of the system say you can never have too much trust.

Being rigorous about expectations is a key part of leadership in value chain management.

The extra warmth that Ugg sheepskin boots provides has value since are willing to it.

Manufacturing organizations produce both physical and nonphysical outputs.

The goal of operations management is to manage the process of turning labor and raw materials into goods and services of some type.

According to W.Edwards Deming, managers should emphasize short-term rather than long-term planning.

Each work activity in a Gantt chart is represented by two horizontal bars that identify the ________.

In a short essay, identify and discuss the leadership requirements for successful value chain management.

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

A device with e-enabled maintenance control saves money by doing this when it malfunctions or needs maintenance.

In a short essay, explain how required capabilities can be an obstacle to effective management of a value chain.

In a short essay, explain how people can be an obstacle to effective management of a value chain.

The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

ISO 9000 certification provides proof that a quality operations system is in place in a facility.

In a short essay, define and discuss quality control in an organization.

One of the biggest obstacles to successful value chain management on the organizational level is an organization that ________.

All of the following are characteristics of value chain management EXCEPT ________.

It is estimated that in the United States, about ________ of all economic output is toward making tangible, physical objects.

In a transformation process, people are considered to be inputs because they ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 15: Operations Management

The purpose of operations management is to manage ________.

Trust is so important in value chain management that proponents of the system say you can never have too much trust.

Being rigorous about expectations is a key part of leadership in value chain management.

The extra warmth that Ugg sheepskin boots provides has value since ________ are willing to ________ it.

Manufacturing organizations produce both physical and nonphysical outputs.

The goal of operations management is to manage the process of turning labor and raw materials into goods and services of some type.

According to W.Edwards Deming, managers should emphasize short-term rather than long-term planning.

Each work activity in a Gantt chart is represented by two horizontal bars that identify the ________.

In a short essay, identify and discuss the leadership requirements for successful value chain management.

Since Deming first proposed his 14 points for improving productivity, his prescriptions have ________.

A device with e-enabled maintenance control saves money by doing this when it malfunctions or needs maintenance.

In a short essay, explain how required capabilities can be an obstacle to effective management of a value chain.

In a short essay, explain how people can be an obstacle to effective management of a value chain.

The ________ is the series of work actions that add value to a product as it is being transformed from inputs to finished product.

ISO 9000 certification provides proof that a quality operations system is in place in a facility.

In a short essay, define and discuss quality control in an organization.

One of the biggest obstacles to successful value chain management on the organizational level is an organization that ________.

All of the following are characteristics of value chain management EXCEPT ________.

It is estimated that in the United States, about ________ of all economic output is toward making tangible, physical objects.

In a transformation process, people are considered to be inputs because they ________.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

The extra warmth that Ugg sheepskin boots provides has value since are willing to it.