Question 1

Operations management is likely to play a key role in American firms regaining their preeminence among world companies.

Accepted Answer

A) True 
 B)False

Question 2

Most countries in today's global business climate see ________ as the key to success.

Accepted Answer

A) maintaining productivity 
B) increasing productivity 
C) higher wages 
D) shorter working hours 
A) maintaining productivity 
B) increasing productivity 
C) higher wages 
D) shorter working hours

Question 3

Attitudes that value collaborating, openness, and mutual respect are requirements for ________.

Accepted Answer

A) all value chain management companies 
B) all companies 
C) all value chain management companies that use a "sharing" style 
D) some, but not all, value chain management companies 
A) all value chain management companies 
B) all companies 
C) all value chain management companies that use a "sharing" style 
D) some, but not all, value chain management companies

Question 4

In a short essay, define the practice of project management and explain why many organizations are turning to this approach.

Accepted Answer

A project is a one-time-only set of acti

Question 5

The goal of value chain management is to meet, but never to exceed, the needs and desires of customers.

Accepted Answer

A) True 
 B)False

Question 6

When ________ exist(s)in a value chain, partners will be extremely reluctant to share information.

Accepted Answer

A) sophisticated technological infrastructure doesn't 
B) sophisticated technological infrastructure 
C) trust doesn't 
D) trust 
A) sophisticated technological infrastructure doesn't 
B) sophisticated technological infrastructure 
C) trust doesn't 
D) trust

Question 7

Partners in a value chain management system need to be able to both learn from and educate other partners in the value chain.

Accepted Answer

A) True 
 B)False

Question 8

A product such as an iPod that has a design that is appealing to customers is said to have good ________.

Accepted Answer

A) durability 
B) aesthetics 
C) features 
D) conformance 
A) durability 
B) aesthetics 
C) features 
D) conformance

Question 9

The critical path in a PERT network is the least time-consuming sequence required to complete a project in the shortest period of time.

Accepted Answer

A) True 
 B)False

Question 10

In today's manufacturing operations, managers often monitor capacity, order status, and product quality ________ made.

Accepted Answer

A) before the product is 
B) while the product is being 
C) after the product is 
D) both before and after the product is 
A) before the product is 
B) while the product is being 
C) after the product is 
D) both before and after the product is

Question 11

Productivity is not important to value chain management.

Accepted Answer

A) True 
 B)False

Question 12

Productivity goals, according to Deming, should be strictly numerical to avoid ambiguity.

Accepted Answer

A) True 
 B)False

Question 13

A bus company is a ________ organization because its product is ________.

Accepted Answer

A) service; buses 
B) manufacturing; transportation 
C) service; transportation 
D) manufacturing; buses 
A) service; buses 
B) manufacturing; transportation 
C) service; transportation 
D) manufacturing; buses

Question 14

In a short essay, identify and explain the first three steps in developing a PERT network.

Accepted Answer

The first step in developing a PERT netw

Question 15

Deming felt that ________ with statistics.

Accepted Answer

A) employees should be capable of dealing 
B) employees should not be asked to deal 
C) managers only should deal 
D) employees only should deal 
A) employees should be capable of dealing 
B) employees should not be asked to deal 
C) managers only should deal 
D) employees only should deal

Question 16

Value in a value chain management organization should be driven ________.

Accepted Answer

A) from the top down only 
B) from the bottom up only 
C) from the middle up 
D) from the top and and the bottom up 
A) from the top down only 
B) from the bottom up only 
C) from the middle up 
D) from the top and and the bottom up

Question 17

Organizational processes in value chain management organizations need to eliminate ________.

Accepted Answer

A) nonvalue-adding activities 
B) demand forecasting 
C) ties between customers and suppliers 
D) organizational core competencies 
A) nonvalue-adding activities 
B) demand forecasting 
C) ties between customers and suppliers 
D) organizational core competencies

Question 18

Value chain management is externally oriented.

Accepted Answer

A) True 
 B)False

Question 19

This is the most important resource in any value chain.

Accepted Answer

A) employees 
B) raw materials 
C) capital 
D) technology 
A) employees 
B) raw materials 
C) capital 
D) technology

Question 20

W.Edwards Deming thought that ________ the key to productivity.

Accepted Answer

A) workers were 
B) controlling costs was 
C) managers were 
D) both managers and workers were 
A) workers were 
B) controlling costs was 
C) managers were 
D) both managers and workers were

Operations management is likely to play a key role in American firms regaining their preeminence among world companies.

Most countries in today's global business climate see ________ as the key to success.

Attitudes that value collaborating, openness, and mutual respect are requirements for ________.

In a short essay, define the practice of project management and explain why many organizations are turning to this approach.

The goal of value chain management is to meet, but never to exceed, the needs and desires of customers.

When ________ exist(s)in a value chain, partners will be extremely reluctant to share information.

Partners in a value chain management system need to be able to both learn from and educate other partners in the value chain.

A product such as an iPod that has a design that is appealing to customers is said to have good ________.

The critical path in a PERT network is the least time-consuming sequence required to complete a project in the shortest period of time.

In today's manufacturing operations, managers often monitor capacity, order status, and product quality ________ made.

Productivity is not important to value chain management.

Productivity goals, according to Deming, should be strictly numerical to avoid ambiguity.

A bus company is a organization because its product is .

In a short essay, identify and explain the first three steps in developing a PERT network.

Deming felt that ________ with statistics.

Value in a value chain management organization should be driven ________.

Organizational processes in value chain management organizations need to eliminate ________.

Value chain management is externally oriented.

This is the most important resource in any value chain.

W.Edwards Deming thought that ________ the key to productivity.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

Exam 15: Operations Management

Operations management is likely to play a key role in American firms regaining their preeminence among world companies.

Most countries in today's global business climate see ________ as the key to success.

Attitudes that value collaborating, openness, and mutual respect are requirements for ________.

In a short essay, define the practice of project management and explain why many organizations are turning to this approach.

The goal of value chain management is to meet, but never to exceed, the needs and desires of customers.

When ________ exist(s)in a value chain, partners will be extremely reluctant to share information.

Partners in a value chain management system need to be able to both learn from and educate other partners in the value chain.

A product such as an iPod that has a design that is appealing to customers is said to have good ________.

The critical path in a PERT network is the least time-consuming sequence required to complete a project in the shortest period of time.

In today's manufacturing operations, managers often monitor capacity, order status, and product quality ________ made.

Productivity is not important to value chain management.

Productivity goals, according to Deming, should be strictly numerical to avoid ambiguity.

A bus company is a ________ organization because its product is ________.

In a short essay, identify and explain the first three steps in developing a PERT network.

Deming felt that ________ with statistics.

Value in a value chain management organization should be driven ________.

Organizational processes in value chain management organizations need to eliminate ________.

Value chain management is externally oriented.

This is the most important resource in any value chain.

W.Edwards Deming thought that ________ the key to productivity.

Managers and Management

The Management Environment

Integrative Managerial Issues

Foundations of Decision Making

Foundations of Planning

Organizational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behavior

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Communication and Information

Foundations of Control

Appendix: History Module

Appendix: Entrepreneurship Module

Appendix: Quantitative Module

Appendix: Career Module

Filters

A bus company is a organization because its product is .