Exam 11: Business Intelligence and Knowledge Management

To make the use of BI tools convenient for executives,companies that develop BI tools create ____________that help the executives to quickly grasp business situations.

Knowledge management attempts to transfer individual knowledge into ____________.

The purpose of ____________is mainly to learn where to find information about a given subject.

Discuss how organizations use dashboards for business intelligence.

OLAP applications are usually installed on a special server that communicates with both the user's computer and the server or servers that contain a data warehouse or .

Companies such as Razorfish,DoubleClick,and Engage Software use ____________to collect consumer data.

Knowledge management is the attempt by organizations to put procedures and technologies in place to filter and separate the most relevant knowledge.

Online analytical processing (OLAP) is increasingly used by corporations to gain efficiencies.

One objective of data mining is classification: Finding whether certain facts fall into predefined groups.

Business intelligence _____ help executives quickly receive metrics,ratios,and trends in mostly graphic format.

Some software companies,such as Tacit Systems,Hivemine,and Safeharbor Knowledge Solutions have developed ,tools that facilitate knowledge sharing through intranets.

A major effort of most businesses,especially retail businesses,in using customer relationship management (CRM) systems is to collect ____________about customers.

____________is a process by which one starts with a table that shows broad information and successively retrieves tables of more specific information.

Practically all search engine sites,such as Google and Yahoo!,use _____ software,and continue to improve the software to provide more precise and faster responses to queries.

Information that can be gleaned from stored data is ____________.

Some companies use____________ techniques to try to predict what customers are likely to purchase in the future.

Information technology impedes the turning of knowledge into routine.

By compiling billions of consumer clickstreams and creating behavioral models,companies can determine individual consumers' interests from the sites they visited.

To group knowledge into manageable data,companies____________ use software.

Data warehouses could be regarded as a type of ____________,where new useful information is the precious find.