Exam 11: Business Intelligence and Knowledge Management

The meaningful information gleaned from data warehouses using software tools is referred to as ____________.

Intelligent _____ allow employees to enter questions in free form or close to free form.

_____ Applications can easily answer questions such as,"Where are my weakest performing sales offices?" and "What products are selling well?"

Knowledge management software makes storage and organization of unstructured data more of a challenge.

Discuss the purpose of autocategorization.

Knowledge management tools build _____ and help employees access them.

Online analytical processing (OLAP) applications are powerful tools created specifically for shift employees.

____________automates the classification of data into categories for future retrieval.

Since OLAP applications are designed to process large amounts of records and produce summaries,they are usually significantly faster than relational applications such as those using____________ .

Trend analysis refers to the identification of characteristics of transactions that are most likely to be fraudulent.

One objective of data mining is _____,the discovering of patterns in data that can lead to reasonable predictions.

Expertise in narrow domains can be programmed in expert systems.

______are often designed to quickly present predefined business metrics,such as occupancy ratios in hotels and hospitals,or inventory turns in retail.

____________is a data-mining application that understands what products or services are commonly purchased together,and on what days of the week.

A dynamic _____ application responds to commands by composing tables "on the fly."

Consumers' opinions on products and services posted online are sources of knowledge from the web.

____________enables managers to see summaries and ratios of the intersection of any two dimensions in a database.

Loyalty programs,such as frequent flier and consumer clubs,help organizations amass a steady flow of data about their customers.

The research company IDC argues that almost half of the work that____________ do in organizations has already been done,at least partially.

____________tools help extract useful knowledge from millions of web documents.