Exam 8: Business Process Management

Customer management is a functional application on the customer service function.

The purposes of the sales process include all of the following except ________.

BPM is the systematic process of creating,assessing,and altering business processes.

One of the philosophies companies use with regard to manufacturing scheduling is to generate a plan for producing products,called the ________.

The BPM cycle consists of six stages.

Based on the as-is model,system components are generated only for the elements of the information system that are entirely automated.

The problems presented by functional processes can be resolved by ________.

Manufacturing processes that have a push process must be more flexible than those that have a pull process.

According to Porter's model,one should add cost to a business process if the change generates value greater than its cost.

Explain the requirement for a business process notation standard.

Briefly explain CRM applications.

________ applications are especially prominent for nonmanufacturers,such as distributors,wholesalers,and retailers.

The primary users of ERP systems are service organizations.

Most organizations develop their own functional applications.

In a BPMN process diagram,you can use ________ to simplify process diagrams and draw attention to interactions.

________ systems link up all the direct activities in the organization;including logistics,operations,manufacturing,sales and marketing,and support.

Data inconsistency problems are a common issue because all ERP data are stored in an integrated database.

Fire-and-forget activities are those in which,after the activity is completed,they are never revisited for feedback or assessment.

An operating system is a computer program that supports or possibly automates the major activities in a functional process.

In BPM,the teams build a(n)________ that documents the current situation and then change it to make adjustments necessary to solve process problems.